Abstract: Systems and methods for seamlessly providing carrier-independent VoIP calls initiated using an existing carrier-issued telephone number are provided. In exemplary embodiments, the existing carrier-issued telephone number to be called is received. Subsequently, a status regarding if the existing carrier-issued telephone number is a registered telephone number stored in a carrier-independent database is determined. If the existing carrier-issued telephone number comprises a registered telephone number in the carrier-independent database, a call is established via peer-to-peer connection using an address associated with the registered telephone number. However, if the existing carrier-issued telephone number is not a registered telephone number in the carrier-independent database, the call is placed via a standard route.

Abstract: Systems and methods for providing automatic insertion of call intelligence in an information system are provided. In exemplary embodiments, new call detail records are accessed. At least one individual associated with the new call detail record may then be identified, and a subject matter associated with the new call detail record determined. A call intelligence record based on the identified individual and the subject matter is then generated and automatically inserted into the information system.

Abstract: Systems and methods for utilizing customer data in a communication system are provided. In exemplary embodiments, customer records at a customer data warehousing system are accessed. Customer data from the customer records are extracted and associated with a customer identifier. The customer data is then stored to an indexed database, the extracted customer data being indexed according to the identifier. When an incoming communication is received, the communication system will determine a communication identifier of the incoming communication. A lookup and matching process is then performed using the communication identifier in the indexed customer information database. If a matching customer identifier is found, associated customer data may be retrieved and used to provide enhanced communication system services including communication routing and customer data alerts.

Abstract: Systems and methods for providing automatic insertion of call intelligence in an information system are provided. In exemplary embodiments, new call detail records are accessed. At least one individual associated with the new call detail record may then be identified, and a subject matter associated with the new call detail record determined. A call intelligence record based on the identified individual and the subject matter is then generated and automatically inserted into the information system.

Abstract: Systems and methods for providing automatic insertion of call intelligence in an information system are provided. In exemplary embodiments, new call detail records are accessed. At least one individual associated with the new call detail record may then be identified, and a subject matter associated with the new call detail record determined. A call intelligence record based on the identified individual and the subject matter is then generated and automatically inserted into the information system.

Abstract: Systems and methods for utilizing customer data in a communication system are provided. In exemplary embodiments, customer records at a customer data warehousing system are accessed. Customer data from the customer records are extracted and associated with a customer identifier. The customer data is then stored to an indexed database, the extracted customer data being indexed according to the identifier. When an incoming communication is received, the communication system will determine a communication identifier of the incoming communication. A lookup and matching process is then performed using the communication identifier in the indexed customer information database. If a matching customer identifier is found, associated customer data may be retrieved and used to provide enhanced communication system services including communication routing and customer data alerts.

Abstract: Systems and methods for seamlessly providing carrier-independent VoIP calls initiated using an existing carrier-issued telephone number are provided. In exemplary embodiments, the existing carrier-issued telephone number to be called is received. Subsequently, a status regarding if the existing carrier-issued telephone number is a registered telephone number stored in a carrier-independent database is determined. If the existing carrier-issued telephone number comprises a registered telephone number in the carrier-independent database, a call is established via peer-to-peer connection using an address associated with the registered telephone number. However, if the existing carrier-issued telephone number is not a registered telephone number in the carrier-independent database, the call is placed via a standard route.

Abstract: Systems and methods for utilizing customer data in a communication system are provided. In exemplary embodiments, customer records at a customer data warehousing system are accessed. Customer data from the customer records are extracted and associated with a customer identifier. The customer data is then stored to an indexed database, the extracted customer data being indexed according to the identifier. When an incoming communication is received, the communication system will determine a communication identifier of the incoming communication. A lookup and matching process is then performed using the communication identifier in the indexed customer information database. If a matching customer identifier is found, associated customer data may be retrieved and used to provide enhanced communication system services including communication routing and customer data alerts.

Abstract: Systems and methods for seamlessly providing carrier-independent VoIP calls initiated using an existing carrier-issued telephone number are provided. In exemplary embodiments, the existing carrier-issued telephone number to be called is received. Subsequently, a status regarding if the existing carrier-issued telephone number is a registered telephone number stored in a carrier-independent database is determined. If the existing carrier-issued telephone number comprises a registered telephone number in the carrier-independent database, a call is established via peer-to-peer connection using an address associated with the registered telephone number. However, if the existing carrier-issued telephone number is not a registered telephone number in the carrier-independent database, the call is placed via a standard route.

Abstract: Systems and methods for providing automatic insertion of call intelligence in an information system are provided. In exemplary embodiments, new call detail records are accessed. At least one individual associated with the new call detail record may then be identified, and a subject matter associated with the new call detail record determined. A call intelligence record based on the identified individual and the subject matter is then generated and automatically inserted into the information system.

Abstract: Systems and methods for providing automatic insertion of call intelligence in an information system are provided. In exemplary embodiments, new call detail records are accessed. At least one individual associated with the new call detail record may then be identified, and a subject matter associated with the new call detail record determined. A call intelligence record based on the identified individual and the subject matter is then generated and automatically inserted into the information system.

Abstract: Systems and methods for seamlessly providing carrier-independent VoIP calls initiated using an existing carrier-issued telephone number are provided. In exemplary embodiments, the existing carrier-issued telephone number to be called is received. Subsequently, a status regarding if the existing carrier-issued telephone number is a registered telephone number stored in a carrier-independent database is determined. If the existing carrier-issued telephone number comprises a registered telephone number in the carrier-independent database, a call is established via peer-to-peer connection using an address associated with the registered telephone number. However, if the existing carrier-issued telephone number is not a registered telephone number in the carrier-independent database, the call is placed via a standard route.

Abstract: Systems and methods for seamlessly providing carrier-independent VoIP calls initiated using an existing carrier-issued telephone number are provided. In exemplary embodiments, the existing carrier-issued telephone number to be called is received. Subsequently, a status regarding if the existing carrier-issued telephone number is a registered telephone number stored in a carrier-independent database is determined. If the existing carrier-issued telephone number comprises a registered telephone number in the carrier-independent database, a call is established via peer-to-peer connection using an address associated with the registered telephone number. However, if the existing carrier-issued telephone number is not a registered telephone number in the carrier-independent database, the call is placed via a standard route.

Abstract: Systems and methods for utilizing customer data in a communication system are provided. In exemplary embodiments, customer records at a customer data warehousing system are accessed. Customer data from the customer records are extracted and associated with a customer identifier. The customer data is then stored to an indexed database, the extracted customer data being indexed according to the identifier. When an incoming communication is received, the communication system will determine a communication identifier of the incoming communication. A lookup and matching process is then performed using the communication identifier in the indexed customer information database. If a matching customer identifier is found, associated customer data may be retrieved and used to provide enhanced communication system services including communication routing and customer data alerts.

Abstract: Systems and methods for utilizing customer data in a communication system are provided. In exemplary embodiments, customer records at a customer data warehousing system are accessed. Customer data from the customer records are extracted and associated with a customer identifier. The customer data is then stored to an indexed database, the extracted customer data being indexed according to the identifier. When an incoming communication is received, the communication system will determine a communication identifier of the incoming communication. A lookup and matching process is then performed using the communication identifier in the indexed customer information database. If a matching customer identifier is found, associated customer data may be retrieved and used to provide enhanced communication system services including communication routing and customer data alerts.

Abstract: Systems and methods for utilizing customer data in a communication system are provided. In exemplary embodiments, customer records at a customer data warehousing system are accessed. Customer data from the customer records are extracted and associated with a customer identifier. The customer data is then stored to an indexed database, the extracted customer data being indexed according to the identifier. When an incoming communication is received, the communication system will determine a communication identifier of the incoming communication. A lookup and matching process is then performed using the communication identifier in the indexed customer information database. If a matching customer identifier is found, associated customer data may be retrieved and used to provide enhanced communication system services including communication routing and customer data alerts.

Abstract: Systems and methods for utilizing customer data in a communication system are provided. In exemplary embodiments, customer records at a customer data warehousing system are accessed. Customer data from the customer records are extracted and associated with a customer identifier. The customer data is then stored to an indexed database, the extracted customer data being indexed according to the identifier. When an incoming communication is received, the communication system will determine a communication identifier of the incoming communication. A lookup and matching process is then performed using the communication identifier in the indexed customer information database. If a matching customer identifier is found, associated customer data may be retrieved and used to provide enhanced communication system services including communication routing and customer data alerts.

Abstract: Systems and methods for providing single click enterprise communication are provided. In exemplary embodiments, a profile is associated with each individual of an enterprise. A single click selection of a communication type from a plurality of communication types for a particular individual may then be received. The profile associated with the individual is then reviewed to determine one or more contact identifiers associated with the selected communication type. Using the determined contact identifiers a communication may be established with the individual.

Abstract: Exemplary systems and methods for queuing an inbound communication are provided. In exemplary embodiments, the inbound communication is received by a communication server associated with a communication type of the inbound communication. Communication statuses of one or more agents over a plurality of communication types are reviewed to determine available agents. One or more profiles are reviewed to assess applicability of one or more agents to receive the inbound communication, whereby an agent may be applicable to handle more than one inbound communication concurrently as determined by their profile. An appropriate agent is then selected based on the availability and applicability of the one or more agents to which the inbound communication is forwarded.

Abstract: Systems and methods for intelligent presence management in a communication routing system are provided. In exemplary embodiments, an inbound communication may be received for a user. The user's presence status is determined and a profile associated with the user is reviewed. Based on rules contained within the profile, appropriate instructions may be generated for routing the inbound communication in accordance with some embodiments. In other embodiments, instructions may be generated to log the user in or out with the communication routing system.