Abstract: A method includes defining model attributes of an organizational machine model that organizes feedback data from one or more sources of the feedback data into plural different topic groups based on similarities in concepts expressed in the feedback data. The model attributes represent criteria for establishment of the organizational machine model and include a topic model number that defines how many of the different topic groups are to be created by the organizational machine model and used to organize the feedback data into, a hyperparameter optimization alpha value that defines how likely a feedback datum in the feedback data is to be included in a single topic group of the different topic groupings or multiple topic groups of the different topic groupings, and a hyperparameter optimization beta value that defines how broadly each of the different topic groups are defined relative to the feedback data.

Abstract: A method includes obtaining source data containing feedback information, identifying different phrases of interest in the feedback information, generating count data that indicates how often the different phrases of interest appear in the feedback information, determining counts of how often the phrases of interest appear in the feedback information, and modifying a count that is representative of how often at least one phrase of interest appears in the feedback data. The count is modified by reducing the count by a count of how often another, shorter phrase of interest also appears in the feedback data. The method also includes generating at least one interface respectively reflecting the count data for the different phrases of interest and the count that has been modified.