Abstract: A shield for covering foodstuff during a cooking operation includes a top portion; a first leg extending downward from a first end of the top portion; and a second leg extending downward from a second end of the top portion. The shield can define a space for accommodating the foodstuff, wherein the top portion has a lower surface that faces the space and is concave. Moreover, the shield can define a first opening at a first end of the space, and a second opening at a second end of the space.

Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for implementing assistance for customer service agents are disclosed. In one aspect, a method includes the actions of receiving, by a computing device, customer interaction data that reflects an interaction between a first user and a second user. The actions further include receiving, by the computing device, a customer summary file that reflects characteristics of the first user. The actions further include, based on the customer interaction data and the customer summary file, determining, by the computing device, instructions for the second user to continue interacting with the first user during the interaction between the first user and the second user. The actions further include, based on determining the instructions, providing, for output to the second user, the instructions for the second user to continue interacting with the first user.

Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for implementing assistance for customer service agents are disclosed. In one aspect, a method includes the actions of receiving, by a computing device, customer interaction data that reflects an interaction between a first user and a second user. The actions further include receiving, by the computing device, a customer summary file that reflects characteristics of the first user. The actions further include, based on the customer interaction data and the customer summary file, determining, by the computing device, instructions for the second user to continue interacting with the first user during the interaction between the first user and the second user. The actions further include, based on determining the instructions, providing, for output to the second user, the instructions for the second user to continue interacting with the first user.

Abstract: An oven including a chamber defining an oven cavity with an open front. A rack assembly is slidable between a retracted position and an extended position relative to the chamber. A door is provided for closing the open front. A hinge assembly connects the door to the rack assembly. The hinge assembly allows the door to slide between a first position and a second position with respect to the rack assembly. The hinge assembly includes a lock assembly for locking the rack assembly in the extended position. The lock assembly is moveable between a locked position and an unlocked position. The lock assembly is in the unlocked position when the door is in the first position thereby allowing the rack assembly to freely moved, and the lock assembly is in the locked position when the door is in the second position thereby securing the rack assembly in the extended position.

Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for implementing assistance for customer service agents are disclosed. In one aspect, a method includes the actions of receiving, by a computing device, customer interaction data that reflects an interaction between a first user and a second user. The actions further include receiving, by the computing device, a customer summary file that reflects characteristics of the first user. The actions further include, based on the customer interaction data and the customer summary file, determining, by the computing device, instructions for the second user to continue interacting with the first user during the interaction between the first user and the second user. The actions further include, based on determining the instructions, providing, for output to the second user, the instructions for the second user to continue interacting with the first user.

Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for implementing assistance for customer service agents are disclosed. In one aspect, a method includes the actions of receiving, by a computing device, customer interaction data that reflects an interaction between a first user and a second user. The actions further include receiving, by the computing device, a customer summary file that reflects characteristics of the first user. The actions further include, based on the customer interaction data and the customer summary file, determining, by the computing device, instructions for the second user to continue interacting with the first user during the interaction between the first user and the second user. The actions further include, based on determining the instructions, providing, for output to the second user, the instructions for the second user to continue interacting with the first user.

Abstract: An oven including a chamber defining an oven cavity with an open front. A rack assembly is slidable between a retracted position and an extended position relative to the chamber. A door is provided for closing the open front. A hinge assembly connects the door to the rack assembly. The hinge assembly allows the door to slide between a first position and a second position with respect to the rack assembly. The hinge assembly includes a lock assembly for locking the rack assembly in the extended position. The lock assembly is moveable between a locked position and an unlocked position. The lock assembly is in the unlocked position when the door is in the first position thereby allowing the rack assembly to freely moved, and the lock assembly is in the locked position when the door is in the second position thereby securing the rack assembly in the extended position.

Abstract: A door for a self-clean cooking appliance, such as an oven, is constructed to maintain a low external surface temperature during high temperature operations within the appliance. The door includes three glass panes in spaced apart relation where the spacing between an outermost glass pane and a central glass pane is greater than the spacing between an innermost glass pane and the central glass pane.

Abstract: A system for detecting sound in a vehicle comprises: at least one structure-borne sensor disposed on at least one contact surface, wherein the at least one structure-borne sensor is configured to be contactable with a transmission medium, and the at least one contact surface is separately arranged from transmission medium which transfers sound inside the vehicle.

Abstract: One aspect of the invention provides a pickup for a string instrument. The pickup includes: a plurality of pole pieces arranged along a non-linear path and a wire coil formed around said plurality of pole pieces and having a profile corresponding to said non-linear path. Another aspect of the invention provides a string instrument including: the pickup as described herein and a plurality of strings. Each string of said plurality of strings passes over a respective pole piece of said plurality of pole pieces.

Abstract: One aspect of the invention provides a pickup for a string instrument. The pickup includes: a plurality of pole pieces arranged along a non-linear path and a wire coil formed around said plurality of pole pieces and having a profile corresponding to said non-linear path. Another aspect of the invention provides a string instrument including: the pickup as described herein and a plurality of strings. Each string of said plurality of strings passes over a respective pole piece of said plurality of pole pieces.

Abstract: A panel apparatus is described that includes a first sandwich panel and a second sandwich panel arranged substantially parallel to each other, and the first sandwich panel and the second sandwich panel each include a core material inserted between at least two skin layers. The panel apparatus also includes at least one mechanical fastener mechanically embedded into the first sandwich panel and the second sandwich panel. The at least one mechanical fastener at least extends through one skin layer and into the core material of the first sandwich panel and at least extends through one skin layer and into the core material of the second sandwich panel, and the at least one mechanical fastener is configured to accept insertion of an item. Methods of assembling the panel apparatus are also described.

Abstract: A panel apparatus is described that includes a first sandwich panel and a second sandwich panel arranged substantially parallel to each other, and the first sandwich panel and the second sandwich panel each include a core material inserted between at least two skin layers. The panel apparatus also includes at least one mechanical fastener mechanically embedded into the first sandwich panel and the second sandwich panel. The at least one mechanical fastener at least extends through one skin layer and into the core material of the first sandwich panel and at least extends through one skin layer and into the core material of the second sandwich panel, and the at least one mechanical fastener is configured to accept insertion of an item. Methods of assembling the panel apparatus are also described.

Abstract: Embodiments of the invention are directed to a system, method, or computer program product for providing an information technology build service for building a platform in response to a service request. The invention receives a service request for the platform build from a requester, receives a plurality of platform parameters from the requester, determines whether the service request requires one or more physical machines or one or more virtual machines, and if the service request requires one or more virtual machines, initiates build of the one or more virtual machines. The invention also provisions physical and virtual storage based on received parameters, provisions physical and virtual processing power based on received parameters, and manages power of resources during the build, the managing comprising managing power ups, power downs, standbys, idles and reboots of one or more physical components being used for the build.

Abstract: Embodiments of the invention are directed to a system, method, or computer program product for providing an information technology build service for building a platform in response to a service request. The invention receives a service request for the platform build from a requester, receives a plurality of platform parameters from the requester, determines whether the service request requires one or more physical machines or one or more virtual machines, and if the service request requires one or more virtual machines, initiates build of the one or more virtual machines. The invention also provisions physical and virtual storage based on received parameters, provisions physical and virtual processing power based on received parameters, and manages power of resources during the build, the managing comprising managing power ups, power downs, standbys, idles and reboots of one or more physical components being used for the build.

Abstract: A method for installing an interior structure for a mobile platform is provided. The method includes carrying a lightweight collapsible frame through a man-door of a mobile platform while the collapsible frame is in a collapsed state. The collapsed frame is then expanded to provide at least a portion of a load bearing frame for a mobile platform interior structure. A plurality of interchangeable panels are removable attached to the collapsible frame to form interior surfaces of the mobile platform interior structure.

Abstract: A wheeled conveyance comprising a chassis (4), support means for a load mounted on the chassis (4), a suspension assembly mounted on the chassis (4), and at least one shock absorber means (38) acting on at least part of the suspension assembly and adapted and arranged to limit tilting of the chassis (4) relative to at least part of the suspension assembly under dynamic load conditions tending to produce such tilting. The suspension assembly comprises spring means (32) and suspension arms pivotably mounted on the chassis (4) and extending in forward and rearward directions in the region of opposite sides of the chassis (4). Each suspension arm has a wheel (16, 26) rotatably mounted at the free end.

Abstract: An interior structure for a mobile platform is provided. The interior structure is constructed of a lightweight collapsible frame that can be reconfigured from a compact, substantially flat collapsed state to a non-compact, substantially sprawling expanded state. In the expanded state, the collapsible frame provides at least a portion of a structural load bearing frame for the interior structure. The interior structure additionally includes a plurality of interchangeable panels that attach to the collapsible frame to form interior surfaces of the structure. The panels form such things as the interior wall, ceiling and floor surfaces and can also include amenities such as shelves, lights, beds, closets, electrical outlets, Internet connections and entertainment equipment. The interior structure can be carried though the typical man-door of a mobile platform.

Abstract: A crew rest module for use in a mobile platform, particularly on commercial aircraft. The crew rest module in one implementation forms a pair of laterally adjacent crew rest compartments that each include a reclinable seat and a dedicated stairway for ingress and egress. The crew rest compartments are further elevated above a main floor of the cabin of a mobile platform to provide a degree of storage space underneath the crew rest compartments. Another embodiment provides a crew rest module having upper and lower crew rest compartments, with each compartment including a berth and a seat disposed laterally adjacent its associated berth. A stairway allows access to the upper crew rest compartment. Each of the modules provide a highly space efficient area that can accommodate a pair of crew members simultaneously and provide a degree of privacy for each crew member for rest and relaxation. The module further makes efficient use of the crown area of a commercial aircraft.