Abstract: A diagnostic tool for speech recognition applications is provided, which enables a administrator to collect multiple recorded speech sessions. The administrator can then search for various failure points common to one or more of the recorded sessions in order to get a list of all sessions that have the same failure points. The invention allows the administrator to playback the session or replay any portion of the session to see the flow of the application and the recorded utterances. The invention provides the administrator with information about how to maximize the efficiency of the application which enables the administrator to edit the application to avoid future failure points.

Abstract: Automated text-based messaging interaction using natural language understanding technologies enables text-based messages to be received from users and interpreted by a self-service application platform so that the self-service application platform can respond to the text-based messages in an automated manner. The characters and strings of characters contained within the text message are interpreted to extract words, which are then processed using a natural language understanding engine to determine the content of the text-based message. The content is used to generate a response message from static and/or dynamic grammars to automate the process of interacting with a user via text-based messages. Multiple text-based message formats are supported, including text messages transmitted using Short Messaging Service (SMS), instant messaging, chat, and e-mail.

Abstract: Automated text-based messaging interaction using natural language understanding technologies enables text-based messages to be received from users and interpreted by a self-service application platform so that the self-service application platform can respond to the text-based messages in an automated manner. The characters and strings of characters contained within the text message are interpreted to extract words, which are then processed using a natural language understanding engine to determine the content of the text-based message. The content is used to generate a response message from static and/or dynamic grammars to automate the process of interacting with a user via text-based messages. Multiple text-based message formats are supported, including text messages transmitted using Short Messaging Service (SMS), instant messaging, chat, and e-mail.

Abstract: A diagnostic tool for speech recognition applications is provided, which enables a person to edit results achieved by a speech recognizer, during runtime, to determine results of various inputs. The results that can be altered are the speech recognition result, the confidence levels of the output, the N-Best list and the interpretation of the input speech. The invention allows the path taken by the application based on these new results to be observed. The invention enables the capabilities of the speech recognition application to be thoroughly tested without requiring multiple calls to the application.

Abstract: A diagnostic tool for speech recognition applications is provided, which enables a administrator to collect multiple recorded speech sessions. The administrator can then search for various failure points common to one or more of the recorded sessions in order to get a list of all sessions that have the same failure points. The invention allows the administrator to playback the session or replay any portion of the session to see the flow of the application and the recorded utterances. The invention provides the administrator with information about how to maximize the efficiency of the application which enables the administrator to edit the application to avoid future failure points.