Patents by Inventor Christopher Paul Gutsell

Christopher Paul Gutsell has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 11991311
    Abstract: A method, medium, and apparatus for allowing evaluation of property, such as damaged property, remotely and efficiently. A mobile computing device may be used to conduct bilateral communication between a client and an agent for evaluating property. The communications may comprise methods and systems for reconnecting using login-free connections, and may further comprise methods and systems for determining that wait times exceed a threshold wait time and presenting the client an option to receive a call back.
    Type: Grant
    Filed: February 6, 2023
    Date of Patent: May 21, 2024
    Assignee: Allstate Insurance Company
    Inventors: Sean Beavers, Christopher Paul Gutsell, Cheryl Lewis, Margaret K. Striebich, John P. Kelsh
  • Publication number: 20240054569
    Abstract: Aspects of the disclosure relate to using machine learning methods to produce commercial and shared economy insights. A computing platform may receive historical claim processing information. The computing platform may train a machine learning model using the historical claim processing information, which may configure the machine learning model to output new claim processing information based on claim information. The computer platform may receive a new claim, including claim information, and may process the new claim using the machine learning model, which may result in the new claim processing information. The computing platform may send, to a user computing device, the new claim processing information and one or more commands directing the user computing device to display the new claim processing information, which may cause the user computing device to display the new claim processing information.
    Type: Application
    Filed: October 23, 2023
    Publication date: February 15, 2024
    Applicant: Allstate Insurance Company
    Inventors: Christopher Paul Gutsell, John P. Kelsh, Rebecca Harasymczuk, Matthew Gore, Nathan Brune, John Deans
  • Patent number: 11798095
    Abstract: Aspects of the disclosure relate to using machine learning methods to produce commercial and shared economy insights. A computing platform may receive historical claim processing information. The computing platform may train a machine learning model using the historical claim processing information, which may configure the machine learning model to output new claim processing information based on claim information. The computer platform may receive a new claim, including claim information, and may process the new claim using the machine learning model, which may result in the new claim processing information. The computing platform may send, to a user computing device, the new claim processing information and one or more commands directing the user computing device to display the new claim processing information, which may cause the user computing device to display the new claim processing information.
    Type: Grant
    Filed: March 29, 2021
    Date of Patent: October 24, 2023
    Assignee: Allstate Insurance Company
    Inventors: Christopher Paul Gutsell, John P. Kelsh, Rebecca Harasymczuk, Matthew Gore, Nathan Brune, John Deans
  • Publication number: 20230325938
    Abstract: A method, medium, and apparatus for allowing evaluation of property, such as damaged property, remotely and efficiently. A mobile computing device at the location of the property may be used to transmit video of the property to an adjuster, and to receive video and audio communications from the adjuster. The adjuster may be selected from a queue based on time waiting in the queue and/or a number of other statistics and attributes of the adjuster. The adjuster may converse with an owner of the property and capture video of the property in order to make an appraisal or determine the infeasibility of remote appraisal and the need to instruct another adjuster to perform a physical inspection.
    Type: Application
    Filed: April 10, 2023
    Publication date: October 12, 2023
    Applicant: Allstate Insurance Company
    Inventors: Sean Beavers, Christopher Paul Gutsell, Cheryl Lewis, Margaret K. Striebich, John P. Kelsh
  • Publication number: 20230179710
    Abstract: A method, medium, and apparatus for allowing evaluation of property, such as damaged property, remotely and efficiently. A mobile computing device may be used to conduct bilateral communication between a client and an agent for evaluating property. The communications may comprise methods and systems for reconnecting using login-free connections, and may further comprise methods and systems for determining that wait times exceed a threshold wait time and presenting the client an option to receive a call back.
    Type: Application
    Filed: February 6, 2023
    Publication date: June 8, 2023
    Applicant: Allstate Insurance Company
    Inventors: Sean Beavers, Christopher Paul Gutsell, Cheryl Lewis, Margaret K. Striebich, John P. Kelsh
  • Patent number: 11625790
    Abstract: A method, medium, and apparatus for allowing evaluation of property, such as damaged property, remotely and efficiently. A mobile computing device at the location of the property may be used to transmit video of the property to an adjuster, and to receive video and audio communications from the adjuster. The adjuster may be selected from a queue based on time waiting in the queue and/or a number of other statistics and attributes of the adjuster. The adjuster may converse with an owner of the property and capture video of the property in order to make an appraisal or determine the infeasibility of remote appraisal and the need to instruct another adjuster to perform a physical inspection.
    Type: Grant
    Filed: April 14, 2020
    Date of Patent: April 11, 2023
    Assignee: Allstate Insurance Company
    Inventors: Sean Beavers, Christopher Paul Gutsell, Cheryl Lewis, Margaret K. Striebich, John P. Kelsh
  • Patent number: 11575789
    Abstract: A method, medium, and apparatus for allowing evaluation of property, such as damaged property, remotely and efficiently. A mobile computing device may be used to conduct bilateral communication between a client and an agent for evaluating property. The communications may comprise methods and systems for reconnecting using login-free connections, and may further comprise methods and systems for call degradation handling that prioritizes client communication in the event of connection issues.
    Type: Grant
    Filed: July 2, 2020
    Date of Patent: February 7, 2023
    Assignee: Allstate Insurance Company
    Inventors: Sean Beavers, Christopher Paul Gutsell, Cheryl Lewis, Margaret K. Striebich, John P. Kelsh
  • Publication number: 20230013317
    Abstract: Systems and methods are disclosed for using a hub to automate recovery.
    Type: Application
    Filed: September 19, 2022
    Publication date: January 19, 2023
    Applicant: Allstate Insurance Company
    Inventors: Christopher Paul Gutsell, Connor Walsh, John P. Kelsh, Rebecca Harasymczuk
  • Patent number: 11449946
    Abstract: Systems and methods are disclosed for using a hub to automate recovery after a critical event during shared mobility services. One method may include, receiving, by a computing device and from a user device, a notification of a critical event during a shared mobility service; receiving natural language input associated with a first aspect of the critical event; parsing the natural language input and identifying a first value corresponding to the first aspect; determining, based on the first value, a second aspect (e.g., severity of damage) of the critical event; requesting the user device to send images of the second aspect; after receiving the images, determining a second value corresponding to the second aspect; generating, by the computing device and via a user interface of the user device, a representation of the critical event; receiving, from the user device, an approval of the representation; and generating a damage assessment.
    Type: Grant
    Filed: January 10, 2020
    Date of Patent: September 20, 2022
    Assignee: ALLSTATE INSURANCE COMPANY
    Inventors: Christopher Paul Gutsell, Connor Walsh, John P. Kelsh, Rebecca Harasymczuk
  • Patent number: 10742812
    Abstract: A method, medium, and apparatus for allowing evaluation of property, such as damaged property, remotely and efficiently. A mobile computing device may be used to conduct bilateral communication between a client and an agent for evaluating property. The communications may comprise methods and systems for reconnecting using login-free connections, and may further comprise methods and systems for call degradation handling that prioritizes client communication in the event of connection issues.
    Type: Grant
    Filed: January 18, 2018
    Date of Patent: August 11, 2020
    Assignee: Allstate Insurance Company
    Inventors: Sean Michael Beavers, Christopher Paul Gutsell, Cheryl Lewis, Margaret K. Striebich, John P. Kelsh
  • Publication number: 20200242701
    Abstract: A method, medium, and apparatus for allowing evaluation of property, such as damaged property, remotely and efficiently. A mobile computing device at the location of the property may be used to transmit video of the property to an adjuster, and to receive video and audio communications from the adjuster. The adjuster may be selected from a queue based on time waiting in the queue and/or a number of other statistics and attributes of the adjuster. The adjuster may converse with an owner of the property and capture video of the property in order to make an appraisal or determine the infeasibility of remote appraisal and the need to instruct another adjuster to perform a physical inspection.
    Type: Application
    Filed: April 14, 2020
    Publication date: July 30, 2020
    Inventors: Sean Beavers, Christopher Paul Gutsell, Cheryl Lewis, Margaret K. Striebich, John P. Kelsh
  • Patent number: 10657599
    Abstract: A method, medium, and apparatus for allowing evaluation of property, such as damaged property, remotely and efficiently. A mobile computing device at the location of the property may be used to transmit video of the property to an adjuster, and to receive video and audio communications from the adjuster. The adjuster may be selected from a queue based on time waiting in the queue and/or a number of other statistics and attributes of the adjuster. The adjuster may converse with an owner of the property and capture video of the property in order to make an appraisal or determine the infeasibility of remote appraisal and the need to instruct another adjuster to perform a physical inspection.
    Type: Grant
    Filed: October 14, 2016
    Date of Patent: May 19, 2020
    Assignee: Allstate Insurance Company
    Inventors: Sean Beavers, Christopher Paul Gutsell, Cheryl Lewis, Margaret K. Striebich, John P. Kelsh
  • Patent number: 10169824
    Abstract: A method, medium, and apparatus for allowing evaluation of property, such as damaged property, remotely and efficiently. A mobile computing device at the location of the property may be used to transmit video of the property to an adjuster, and to receive video and audio communications from the adjuster. The adjuster may be selected from a queue based on time waiting in the queue and/or a number of other statistics and attributes of the adjuster. The adjuster may converse with an owner of the property and capture video of the property in order to make an appraisal or determine the infeasibility of remote appraisal and the need to instruct another adjuster to perform a physical inspection.
    Type: Grant
    Filed: August 17, 2017
    Date of Patent: January 1, 2019
    Assignee: Allstate Insurance Company
    Inventors: Sean Beavers, Christopher Paul Gutsell, Cheryl Lewis, Margaret K. Striebich, John P. Kelsh
  • Publication number: 20180350005
    Abstract: A method, medium, and apparatus for allowing evaluation of property, such as damaged property, remotely and efficiently. A mobile computing device at the location of the property may be used to transmit video of the property to an adjuster, and to receive video and audio communications from the adjuster. The adjuster may be selected from a queue based on time waiting in the queue and/or a number of other statistics and attributes of the adjuster. The adjuster may converse with an owner of the property and capture video of the property in order to make an appraisal or determine the infeasibility of remote appraisal and the need to instruct another adjuster to perform a physical inspection.
    Type: Application
    Filed: August 17, 2017
    Publication date: December 6, 2018
    Inventors: Sean Beavers, Christopher Paul Gutsell, Cheryl Lewis, Margaret K. Striebich, John P. Kelsh
  • Publication number: 20180108091
    Abstract: A method, medium, and apparatus for allowing evaluation of property, such as damaged property, remotely and efficiently. A mobile computing device at the location of the property may be used to transmit video of the property to an adjuster, and to receive video and audio communications from the adjuster. The adjuster may be selected from a queue based on time waiting in the queue and/or a number of other statistics and attributes of the adjuster. The adjuster may converse with an owner of the property and capture video of the property in order to make an appraisal or determine the infeasibility of remote appraisal and the need to instruct another adjuster to perform a physical inspection.
    Type: Application
    Filed: October 14, 2016
    Publication date: April 19, 2018
    Inventors: Sean Beavers, Christopher Paul Gutsell, Cheryl Lewis, Margaret K. Striebich, John P. Kelsh