Patents by Inventor Christopher Reon Gentle
Christopher Reon Gentle has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 8213316Abstract: A method and apparatus control effects of packet transmission delay on recorded audio information by determining if received audio information is to be used for a real time conversation or to be recorded; using a first size of jitter buffer upon the determined use being for the real time conversation; and using a second size of jitter buffer upon the determined use being to record the audio information whereby the second size of jitter buffer is larger than the first size of jitter buffer.Type: GrantFiled: September 14, 2006Date of Patent: July 3, 2012Assignee: Avaya Inc.Inventors: Christopher Reon Gentle, Julian James Orbach, Alastair Rankine
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Patent number: 8107596Abstract: A method and apparatus for providing on-hold information to a telecommunication terminal that has been placed on-hold during a telecommunication call by receiving a message designating that the telecommunication terminal is to be placed on-hold from a far-end of the telecommunication call, and transmitting an on-hold message to the user of the telecommunication terminal where the on-hold message is selected by the user and generated at a near-end of the telecommunication call.Type: GrantFiled: December 29, 2005Date of Patent: January 31, 2012Assignee: Avaya Inc.Inventors: Christopher Reon Gentle, Lisa Yoshiko Kawahara, Ashis Kumar Maity, Michael John Thomas
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Patent number: 7933391Abstract: A method and apparatus for emergency message delivery from an emergency center by receiving an incoming call from the emergency center for a first telecommunication terminal that is engaged in a telecommunication call with a second telecommunication terminal; identifying the emergency center; receiving an emergency message from the emergency center; recording an audio portion of the emergency message; alerting a user of the first telecommunication terminal of the recorded audio portion of the emergency message during the telecommunication call; detecting a signal from the first telecommunication terminal indicating that the user wants to hear the recorded audio portion of the emergency message; and transmitting the recorded audio portion of the emergency message to the first telecommunication terminal during the telecommunication call upon detection of the signal.Type: GrantFiled: May 1, 2006Date of Patent: April 26, 2011Assignee: Avaya Inc.Inventors: Christopher Reon Gentle, Lisa Yoshiko Kawahara, Ashis Kumar Maity, Michael John Thomas
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Patent number: 7881450Abstract: An answer on hold notification feature is provided. The answer on hold notification feature is activated when a call is waiting for servicing by a human agent. For example the feature may be activated when the call is placed on hold by the user of the first communication endpoint. By providing an answer on hold notification signal feature, a user can engage in a second call, or perform other tasks, without the risk of losing an opportunity to speak with a human agent as a result of attending to such other call or task.Type: GrantFiled: September 15, 2005Date of Patent: February 1, 2011Assignee: Avaya Inc.Inventors: Christopher Reon Gentle, Nivedita Mogale, Mei Sing Ong, Julian Orbach, Alastair John Rankine
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Patent number: 7865172Abstract: A method and apparatus protect data stored in a device by storing data from the device on a backup system upon the device being connected to the backup system; detecting that the device has been lost or stolen; encrypting a set of data stored on the device that has not been stored on the backup system using an encryption key based on another set of data stored on the device and also stored on the backup system; and deleting the other set of data and encryption key from the device.Type: GrantFiled: June 20, 2006Date of Patent: January 4, 2011Assignee: Avaya Inc.Inventors: Colin Blair, Kevin Chan, Christopher Reon Gentle, Neil Hepworth, Andrew W. Lang
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Patent number: 7843486Abstract: The present invention is directed toward conference calls and methods, devices, and systems for facilitating a conference call. Specifically, the present invention allows participants of a conference call to selectively alter or mute other participants' voices in a conference call. More specifically, a number of participants may be associated with a single communication device and only a subset of those participants may have their voice signal altered or muted during the conference call.Type: GrantFiled: April 10, 2006Date of Patent: November 30, 2010Assignee: Avaya Inc.Inventors: Colin Blair, Kevin Chan, Andrew W. Lang, Christopher Reon Gentle, Neil Hepworth
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Patent number: 7844454Abstract: Utilizing individual voice recognition units for each speaker in a conference to perform automatic transcription of that speaker's contribution to the conference. The output of each of the voice recognition units is then merged on a time basis to produce a textual transcription of the entire telecommunication conference call.Type: GrantFiled: March 18, 2003Date of Patent: November 30, 2010Assignee: Avaya Inc.Inventors: Scott David Coles, Christopher Reon Gentle, Christopher Michael Goringe, Rodney Harrison, Julian James Orbach
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Patent number: 7693136Abstract: The present invention is directed toward a method, device, and system for use during a network failure. The invention provides a telecommunication device that may be circuit-switched and packet-switched enabled. In a first mode of operation the telecommunication device is operable to communicate via a packet-switched network and in a second more of operation the telecommunication device is operable to communicate via a circuit-switched network.Type: GrantFiled: March 28, 2006Date of Patent: April 6, 2010Assignee: Avaya Inc.Inventors: Colin Blair, Kevin Chan, Andrew W. Lang, Christopher Reon Gentle, Neil Hepworth
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Patent number: 7647499Abstract: A method and apparatus identifying an item by attaching a radio frequency identification device to the item; obtaining encryption information; generating an encrypted code from the encryption information by a programmer; inserting the encrypted code into the radio frequency identification device by the programmer whereas the encrypted code may be one of a plurality of encrypted codes; attempting to access the radio frequency identification device by a security reader by transmission of another encrypted code to the radio frequency identification device; and responding with a correct access signal by the radio frequency identification device in response to receipt of the other encrypted code if the other encrypted code is same as the inserted encrypted code.Type: GrantFiled: March 24, 2005Date of Patent: January 12, 2010Assignee: Avaya IncInventors: Colin Blair, Kevin Chan, Alexander Quentin Forbes, Christopher Reon Gentle, Neil Hepworth, Andrew W. Lang, Paul Roller Michaelis
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Patent number: 7366916Abstract: A method and keyboard for protecting data generated by the keyboard by reading data from a keypad of the keyboard, encrypting the read data, and transmitting the encrypted data from the keyboard to a computer. A method for protecting by the computer data generated by a keyboard where the keyboard is connected to the computer by receiving encrypted data from the keyboard by the computer, and decrypting the encrypted data. A method for protecting by a server the data generated by a keyboard where the keyboard is connected to the server via a network and a computer by receiving encrypted data from the keyboard by the server, and decrypting the encrypted data.Type: GrantFiled: September 20, 2003Date of Patent: April 29, 2008Assignee: Avaya Technology Corp.Inventors: Christopher Reon Gentle, Julian James Orbach
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Patent number: 7342879Abstract: An apparatus and method to allow a packet network endpoint to determine if its media traffic is being properly communicated via a network.Type: GrantFiled: May 9, 2003Date of Patent: March 11, 2008Assignee: Avaya Technology Corp.Inventor: Christopher Reon Gentle
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Patent number: 7328257Abstract: An apparatus and method that allows a telecommunication identification number for a communication terminal to be determined upon a presence of a user at the network connected telecommunication terminal.Type: GrantFiled: June 6, 2003Date of Patent: February 5, 2008Assignee: Avaya Technology Corp.Inventors: Christopher Reon Gentle, Neil Hepworth, Stéphane Laveau
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Publication number: 20070294529Abstract: A method and apparatus protect data stored in a device by storing data from the device on a backup system upon the device being connected to the backup system; detecting that the device has been lost or stolen; encrypting a set of data stored on the device that has not been stored on the backup system using an encryption key based on another set of data stored on the device and also stored on the backup system; and deleting the other set of data and encryption key from the device.Type: ApplicationFiled: June 20, 2006Publication date: December 20, 2007Applicant: Avaya Technology LLCInventors: Colin Blair, Kevin Chan, Christopher Reon Gentle, Neil Hepworth, Andrew W. Lang
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Patent number: 7130404Abstract: Producing a textual transcription of a communication conference call. A participant who is going to be absent from the conference can indicate to a conference bridge key words defining topics of interest, and the conference bridge will identify these topics based on the textual transcript that is being done in real time. When the participant returns to the conference call, they can then search the portion of an audio recording that they missed utilizing index marks defining the topics of interest that are based on the entered key words.Type: GrantFiled: March 18, 2003Date of Patent: October 31, 2006Assignee: Avaya Technology Corp.Inventors: Scott David Coles, Christopher Reon Gentle, Christopher Michael Goringe, Rodney Harrison, Julian James Orbach
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Publication number: 20040260795Abstract: An apparatus and method that allows a telecommunication identification number for a communication terminal to be determined upon a presence of a user at the network connected telecommunication terminal.Type: ApplicationFiled: June 6, 2003Publication date: December 23, 2004Inventors: Christopher Reon Gentle, Neil Hepworth, Stephane Laveau
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Publication number: 20040223458Abstract: An apparatus and method to allow a packet network endpoint to determine if its media traffic is being properly communicated via a network.Type: ApplicationFiled: May 9, 2003Publication date: November 11, 2004Inventor: Christopher Reon Gentle
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Patent number: 6813360Abstract: An apparatus and method for assigning each conferee to a conference a three-dimensional position with respect to a central listening position and the other conferees. Each conferees audio stream is encoded with the assigned three-dimensional position to produce an encoded audio stream corresponding to each conferee. For each conferee, the encoded audio streams of the other conferees are mixed to produce a mixed audio stream wherein the conferee listens to the conference from the central listening position.Type: GrantFiled: January 22, 2002Date of Patent: November 2, 2004Assignee: Avaya, Inc.Inventor: Christopher Reon Gentle
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Publication number: 20040186712Abstract: Utilizing individual voice recognition units for each speaker in a conference to perform automatic transcription of that speaker's contribution to the conference. The output of each of the voice recognition units is then merged on a time basis to produce a textual transcription of the entire telecommunication conference call.Type: ApplicationFiled: March 18, 2003Publication date: September 23, 2004Inventors: Scott David Coles, Christopher Reon Gentle, Christopher Michael Goringe, Rodney Harrison, Julian James Orbach
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Publication number: 20040184586Abstract: Producing a textual transcription of a communication conference call. A participant who is going to be absent from the conference can indicate to a conference bridge key words defining topics of interest, and the conference bridge will identify these topics based on the textual transcript that is being done in real time. When the participant returns to the conference call, they can then search the portion of an audio recording that they missed utilizing index marks defining the topics of interest that are based on the entered key words.Type: ApplicationFiled: March 18, 2003Publication date: September 23, 2004Inventors: Scott David Coles, Christopher Reon Gentle, Christopher Michael Goringe, Rodney Harrison, Julian James Orbach
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Publication number: 20030138108Abstract: An apparatus and method for assigning each conferee to a conference a three-dimensional position with respect to a central listening position and the other conferees. Each conferees audio stream is encoded with the assigned three-dimensional position to produce an encoded audio stream corresponding to each conferee. For each conferee, the encoded audio streams of the other conferees are mixed to produce a mixed audio stream wherein the conferee listens to the conference from the central listening position.Type: ApplicationFiled: January 22, 2002Publication date: July 24, 2003Applicant: Avaya Technology Corp.Inventor: Christopher Reon Gentle