Abstract: Compositions for rendering a hydrophobic surface hydrophilic and methods for manufacturing them and applying them to objects such as contact lenses. A hydrophobic binder, typically a silicone compound such as a siloxane, selectively attaches hydrophilic solution-produced nanoparticles to the surface, such as hydrophobic regions of a silicone contact lens. Hydrophilic regions are preferably unmodified. The binder attaches to the particles via functional groups in solution and can autoadhere to the hydrophobic surface. A coating of the composition can be deposited from solution at ambient or room temperature, allowing coating of temperature sensitive substrates. Such coatings can withstand heating (such as for sterilization) in acidic solutions or heat sensitive solutions, retaining their hydrophilic properties.

Abstract: A virtual integration test system includes a computer configured to receive data indicative of measured dimensions of as-built components. The computer is also configured to perform a motion mechanics simulation on at least two deformation-uncritical components of the as-built components and perform a deformation mechanics simulation on at least one deformation-critical component of the as-built components. The motion mechanics simulation and the deformation mechanics simulation are performed concurrently within a simulation environment. In addition, the computer is configured to determine interface and integration compatibility of the as-built components based on the motion mechanics simulation and the deformation mechanics simulation, and to output an output signal indicative of the interface and integration compatibility of the as-built components.

Abstract: Compositions for rendering a hydrophobic surface hydrophilic and methods for applying them to objects such as contact lenses. A hydrophobic binder, typically a silicone compound such as a siloxane, selectively attaches hydrophilic solution-produced nanoparticles to the surface, such as hydrophobic regions of a silicone contact lens. Hydrophilic regions are preferably unmodified. The binder attaches to the particles via functional groups in solution and can autoadhere to the hydrophobic surface. A coating of the composition can be deposited from solution at ambient or room temperature, allowing coating of temperature sensitive substrates. Such coatings can withstand heating (such as for sterilization) in acidic solutions or heat sensitive solutions, retaining their hydrophilic properties.

Abstract: A SOBA lifecycle methodology is provided for assembling and maintaining service-oriented business applications (SOBAs) for effective functionality and interoperability. SOBAs are loosely coupled business processes and applications in which all functions are defined as independent, semantically-aware business services, with distributed assembly from a global chain of providers. One useful prerequisite for the methodology is analyzing the associated SOA (service-oriented architecture) strategy and infrastructure such as the hardware, software, human resources, and deployment strategy. A second prerequisite is analyzing the associated SOA governance process for how all the resources of the SOBA will work together. Governance refers to design, release, run-time, and manage-time functions.

Abstract: A composition for rendering a hydrophobic surface hydrophilic. A hydrophobic binder, typically a silicone compound such as a siloxane, attaches hydrophilic sol-gel particles to the surface, such as hydrophobic regions of a silicone contact lens. Hydrophilic regions are preferably unmodified. The binder attaches to the particles via functional groups, and can autoadhere to the hydrophobic surface. A coating of the composition can be deposited from solution at ambient or room temperature, allowing coating of temperature sensitive substrates. Such coatings can withstand heating (such as for sterilization) in acidic solutions, retaining their hydrophilic properties.

Abstract: Multiple communication types (e.g. chat, email, voice, etc.) are integrated into a call center. Embodiments can allow a single agent to handle multiple endpoints and multiple communication types. An agent user interface allows the agent to have control over accepting multiple communications and provides information to the agent about the communications and the customer. The agent can drag and drop canned responses, images, URLs, or other information into a window for immediate display on a customer's computer. The system also provides flexibility in transferring large amounts of historic and current data from one agent to another, and from storage to an active agent. The system also provides for “blending” of different communication types to provide a single interface to the agent.

Abstract: Multiple communication types are integrated into a call center. The communication types can be chat, email, Internet Protocol (IP) voice, traditional telephone, web page, digital image, digital video and other types. Features of the invention include allowing a single agent to handle multiple customers on multiple channels, or “endpoints.” Prioritizing and assigning calls to agents based on a specific criteria such as the number of endpoints assigned to an agent, the agents availability, the priority of a customer call, the efficiency of a given agent and the agent's efficiency at handling a particular communication type call. An agent user interface is described that allows the agent to have control over accepting multiple calls. The agent can drag and drop canned responses, images, URLs, or other information into a window for immediate display on a customer's computer. The system provides for detailed agent performance tracking. The system provides failure recovery by using a backup system.

Abstract: Multiple communication types are integrated into a call center. The communication types can be chat, email, Internet Protocol (IP) voice, traditional telephone, web page, digital image, digital video and other types. Features of the invention include allowing a single agent to handle multiple customers on multiple channels, or “endpoints.” Prioritizing and assigning calls to agents based on a specific criteria such as the number of endpoints assigned to an agent, the agents availability, the priority of a customer call, the efficiency of a given agent and the agent's efficiency at handling a particular communication type call. An agent user interface is described that allows the agent to have control over accepting multiple calls. The agent can drag and drop canned responses, images, URLs, or other information into a window for immediate display on a customer's computer. The system provides for detailed agent performance tracking. The system provides failure recovery by using a backup system.

Abstract: Multiple communication types are integrated into a call center. The communication types can be chat, email, Internet Protocol (IP) voice, traditional telephone, web page, digital image, digital video and other types. Features of the invention include allowing a single agent to handle multiple customers on multiple channels, or “endpoints.” Prioritizing and assigning calls to agents based on a specific criteria such as the number of endpoints assigned to an agent, the agents availability, the priority of a customer call, the efficiency of a given agent and the agent's efficiency at handling a particular communication type call. An agent user interface is described that allows the agent to have control over accepting multiple calls. The agent can drag and drop canned responses, images, URLs, or other information into a window for immediate display on a customer's computer. The system provides for detailed agent performance tracking. The system provides failure recovery by using a backup system.

Abstract: Multiple communication types are integrated into a call center. The communication types can be chat, email, Internet Protocol (IP) voice, traditional telephone, web page, digital image, digital video and other types. Features of the invention include allowing a single agent to handle multiple customers on multiple channels, or “endpoints.” Prioritizing and assigning calls to agents based on a specific criteria such as the number of endpoints assigned to an agent, the agent's availability, the priority of a customer call, the efficiency of a given agent and the agent's efficiency at handling a particular communication type call. An agent user inteface is described that allows the agent to have control over accepting multiple calls. The agent can drag and drop canned responses, images, URLs, or other information into a window for immediate display on a customer's computer. The system provides for detailed agent performance tracking. The system provides failure recovery by using a backup system.

Abstract: Multiple communication types are integrated into a call center. The communication types can be chat, email, Internet Protocol (IP) voice, traditional telephone, web page, digital image, digital video and other types. Features of the invention include allowing a single agent to handle multiple customers on multiple channels, or “endpoints.” Prioritizing and assigning calls to agents based on a specific criteria such as the number of endpoints assigned to an agent, the agent's availability, the priority of a customer call, the efficiency of a given agent and the agent's efficiency at handling a particular communication type call. An agent user inteface is described that allows the agent to have control over accepting multiple calls. The agent can drag and drop canned responses, images, URLs, or other information into a window for immediate display on a customer's computer. The system provides for detailed agent performance tracking.