Patents by Inventor Christopher Shaun

Christopher Shaun has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20240394721
    Abstract: A computer executed process for mimicking human dialog, referred to herein as a “humanoid” or “humanoid system,” can be configured to provision itself to provide automated customer support. The humanoid can be trained for a customer support campaign. The training can include the humanoid observing communications between a human operator and at least one customer regarding at least one customer support case in the customer support campaign. The humanoid can assess at least one confidence level of the humanoid for the customer support campaign to determine whether the humanoid is adequately trained to handle future customer support cases for the customer support campaign. The humanoid can provision itself to handle at least one future customer support case in the customer support campaign in response to determining that it is adequately trained for the customer support campaign.
    Type: Application
    Filed: July 31, 2024
    Publication date: November 28, 2024
    Inventors: David C. White, JR., Jay K. Johnston, Magnus Mortensen, Christopher Shaun Roberts, Felipe De Mello
  • Patent number: 12118568
    Abstract: A computer executed process for mimicking human dialog, referred to herein as a “humanoid” or “humanoid system,” can be configured to provision itself to provide automated customer support. The humanoid can be trained for a customer support campaign. The training can include the humanoid observing communications between a human operator and at least one customer regarding at least one customer support case in the customer support campaign. The humanoid can assess at least one confidence level of the humanoid for the customer support campaign to determine whether the humanoid is adequately trained to handle future customer support cases for the customer support campaign. The humanoid can provision itself to handle at least one future customer support case in the customer support campaign in response to determining that it is adequately trained for the customer support campaign.
    Type: Grant
    Filed: January 27, 2021
    Date of Patent: October 15, 2024
    Assignee: CISCO TECHNOLOGY, INC.
    Inventors: David C. White, Jr., Jay K. Johnston, Magnus Mortensen, Christopher Shaun Roberts, Felipe De Mello
  • Publication number: 20240330413
    Abstract: The techniques described herein relate to a method including: providing input to a plurality of prediction models; obtaining an initial prediction from each of the plurality of prediction models; providing the input to one or more weight models; obtaining from the one or more weight models a weight for each initial prediction, wherein the weight for each initial prediction is based upon the input and behavior of each of the plurality of prediction models; and determining an output prediction from the initial predictions and the weights.
    Type: Application
    Filed: March 29, 2023
    Publication date: October 3, 2024
    Inventors: Mohammed Hamzeh, David C. White, JR., Christopher Shaun Roberts, Magnus Mortensen, Kevin D. McCabe, Felipe De Mello, Deon Anthony Pillsbury
  • Publication number: 20240232906
    Abstract: A computer executed process for mimicking human dialog, referred to herein as a “humanoid” or “humanoid system,” can be configured to provide automated customer support. The humanoid can identify a support issue for a customer, as well as a customer support campaign corresponding to the support issue. The humanoid can identify at least one machine learning model associated with the customer support campaign and can communicate with the customer using the at least one machine learning model. The humanoid can execute a support action to resolve the support issue.
    Type: Application
    Filed: October 30, 2023
    Publication date: July 11, 2024
    Inventors: David C. White, JR., Jay K. Johnston, Magnus Mortensen, Christopher Shaun Roberts, Kevin D. McCabe
  • Publication number: 20240135388
    Abstract: A computer executed process for mimicking human dialog, referred to herein as a “humanoid” or “humanoid system,” can be configured to provide automated customer support. The humanoid can identify a support issue for a customer, as well as a customer support campaign corresponding to the support issue. The humanoid can identify at least one machine learning model associated with the customer support campaign and can communicate with the customer using the at least one machine learning model. The humanoid can execute a support action to resolve the support issue.
    Type: Application
    Filed: October 29, 2023
    Publication date: April 25, 2024
    Inventors: David C. White, JR., Jay K. Johnston, Magnus Mortensen, Christopher Shaun Roberts, Kevin D. McCabe
  • Publication number: 20240095461
    Abstract: A computer executed process for mimicking human dialog, referred to herein as a “humanoid” or “humanoid process software,” can be configured to participate in multi-parry conversations. The humanoid can monitor electronic communications in a conversation involving the humanoid and at least one other party. The humanoid can model the electronic communications by uniquely identifying each of the electronic communications as a stream of data. For example, the data can be labeled and sorted in a database and/or arranged in a nodal graph representation. The humanoid can participate in the conversation based on the modeling.
    Type: Application
    Filed: November 29, 2023
    Publication date: March 21, 2024
    Inventors: David C. White, JR., Christopher Shaun Roberts, Magnus Mortensen, Jay Kemper Johnston
  • Patent number: 11907670
    Abstract: A computer executed process for mimicking human dialog, referred to herein as a “humanoid” or “humanoid process software,” can be configured to participate in multi-party conversations. The humanoid can monitor electronic communications in a conversation involving the humanoid and at least one other party. The humanoid can model the electronic communications by uniquely identifying each of the electronic communications as a stream of data. For example, the data can be labeled and sorted in a database and/or arranged in a nodal graph representation. The humanoid can participate in the conversation based on the modeling.
    Type: Grant
    Filed: September 28, 2020
    Date of Patent: February 20, 2024
    Assignee: CISCO TECHNOLOGY, INC.
    Inventors: David C. White, Jr., Christopher Shaun Roberts, Magnus Mortensen, Jay Kemper Johnston
  • Patent number: 11875362
    Abstract: A computer executed process for mimicking human dialog, referred to herein as a “humanoid” or “humanoid system,” can be configured to provide automated customer support. The humanoid can identify a support issue for a customer, as well as a customer support campaign corresponding to the support issue. The humanoid can identify at least one machine learning model associated with the customer support campaign and can communicate with the customer using the at least one machine learning model. The humanoid can execute a support action to resolve the support issue.
    Type: Grant
    Filed: October 26, 2020
    Date of Patent: January 16, 2024
    Assignee: CISCO TECHNOLOGY, INC.
    Inventors: David C. White, Jr., Jay K. Johnston, Magnus Mortensen, Christopher Shaun Roberts, Kevin D. McCabe
  • Publication number: 20230342126
    Abstract: Embodiments of the present disclosure provide a system, method and framework that facilitate and simplify computing solutions requirements or description breakdown into user-driven, autonomous system of decentralized distributed intents fulfilled by shapes (software and software stack) organized and implemented as essential, minimized capabilities effortlessly extended, assembled, swapped, and re-organized; simplifying and accelerating prototyping, development, packaging, deployment, and maintenance of a solution’s lifecycle, e.g., an Artificial Intelligence system. Embodiments of the system, framework, and method provide the infrastructure for defining intents and shapes, support green computing and continuous updates, and eliminate endless incremental technology refreshes with minimum operational impact to a deployed solution. Inherent to the system, framework, method is a dramatic reduction in cybersecurity vulnerabilities and attack surfaces among other benefits.
    Type: Application
    Filed: March 31, 2023
    Publication date: October 26, 2023
    Inventors: Christopher Shaun Costello, Donn Scott Sickles, Ryan Edward Souther, Terry Franklin Byrum
  • Patent number: 11782689
    Abstract: Embodiments of the present disclosure provide a system, method and framework that facilitate and simplify computing solutions requirements or description breakdown into user-driven, autonomous system of decentralized distributed intents fulfilled by shapes (software and software stack) organized and implemented as essential, minimized capabilities effortlessly extended, assembled, swapped, and re-organized; simplifying and accelerating prototyping, development, packaging, deployment, and maintenance of a solution's lifecycle, e.g., an Artificial Intelligence system. Embodiments of the system, framework, and method provide the infrastructure for defining intents and shapes, support green computing and continuous updates, and eliminate endless incremental technology refreshes with minimum operational impact to a deployed solution. Inherent to the system, framework, method is a dramatic reduction in cybersecurity vulnerabilities and attack surfaces among other benefits.
    Type: Grant
    Filed: March 31, 2023
    Date of Patent: October 10, 2023
    Assignee: Spectrum Comm Inc.
    Inventors: Christopher Shaun Costello, Donn Scott Sickles, Ryan Edward Souther, Terry Franklin Byrum
  • Publication number: 20220237626
    Abstract: A computer executed process for mimicking human dialog, referred to herein as a “humanoid” or “humanoid system,” can be configured to provision itself to provide automated customer support. The humanoid can be trained for a customer support campaign. The training can include the humanoid observing communications between a human operator and at least one customer regarding at least one customer support case in the customer support campaign. The humanoid can assess at least one confidence level of the humanoid for the customer support campaign to determine whether the humanoid is adequately trained to handle future customer support cases for the customer support campaign. The humanoid can provision itself to handle at least one future customer support case in the customer support campaign in response to determining that it is adequately trained for the customer support campaign.
    Type: Application
    Filed: January 27, 2021
    Publication date: July 28, 2022
    Inventors: David C. White, Jr., Jay K. Johnston, Magnus Mortensen, Christopher Shaun Roberts, Felipe De Mello
  • Patent number: 11391099
    Abstract: An oilfield band cutter is useful for removing a band from a tubing string structure as the tubing string structure is being pulled up from the well. The oilfield band cutter includes a base frame with a central hole, an axis extending vertically and centrally through the frame coaxial with the central hole. A tubing follower member is coupled to the base frame and is positioned against an outer surface of the tubing string structure. A cutter is coupled to the tubing follower member, the cutter including an underside having a cutting edge. The cutting edge is positioned to engage against and cut bands on the tubing string structure.
    Type: Grant
    Filed: June 1, 2020
    Date of Patent: July 19, 2022
    Assignee: BAND SHARK CO. LTD.
    Inventors: Clayton Allan Jahn, Martin Harvey David Schmidt, Christopher Shaun Mcclelland, Stephen Joseph Hurst
  • Patent number: 11083845
    Abstract: The present disclosure relates to devices and methods for neutralizing an acidic anesthesia solution. An anesthesia neutralization device includes an outer housing and an inner housing. The inner housing holds a buffer carpule and an anesthetic carpule in a side by side arrangement, with the buffer solution maintained under pressure prior to deployment. A curved transfer needle is coupled to the outer housing and includes ends that both point respectively toward the buffer carpule and anesthetic carpule. The device is actuated by moving the inner housing relative to the outer housing to bring the anesthesia carpule and buffer carpule into contact with the transfer needle and to force buffer solution through the transfer needle and into the anesthesia carpule.
    Type: Grant
    Filed: December 19, 2018
    Date of Patent: August 10, 2021
    Assignee: DEVICE AND APPARATUS LLC
    Inventors: Christopher Shaun Johnson, Trevor K Hanson, Paul Witherspoon Scott, IV
  • Patent number: 10680915
    Abstract: Consumption-based licensing of network features based on blockchained transactions includes receiving, at a server having connectivity to a network including a plurality of network devices, a request from a particular network device of the plurality of network devices for a feature that is licensed in the network on a per-use basis. Feature-specific key blockchain elements and a feature-specific template are generated for the feature and at least one message that includes the feature-specific key blockchain elements and the feature-specific template is sent to the particular network device. The message enables the plurality of network devices to generate one or more blockchain transactions related to consumption of the feature when a usage interval associated with the feature expires.
    Type: Grant
    Filed: March 29, 2017
    Date of Patent: June 9, 2020
    Assignee: Cisco Technology, Inc.
    Inventors: Michael P. O'Brien, David C. White, Jr., Muhilan Natarajan, Christopher Shaun Roberts
  • Publication number: 20190184103
    Abstract: The present disclosure relates to devices and methods for neutralizing an acidic anesthesia solution. An anesthesia neutralization device includes an outer housing and an inner housing. The inner housing holds a buffer carpule and an anesthetic carpule in a side by side arrangement, with the buffer solution maintained under pressure prior to deployment. A curved transfer needle is coupled to the outer housing and includes ends that both point respectively toward the buffer carpule and anesthetic carpule. The device is actuated by moving the inner housing relative to the outer housing to bring the anesthesia carpule and buffer carpule into contact with the transfer needle and to force buffer solution through the transfer needle and into the anesthesia carpule.
    Type: Application
    Filed: December 19, 2018
    Publication date: June 20, 2019
    Inventors: Christopher Shaun Johnson, Trevor K. Hanson, Paul Scott
  • Publication number: 20180287893
    Abstract: Consumption-based licensing of network features based on blockchained transactions includes receiving, at a server having connectivity to a network including a plurality of network devices, a request from a particular network device of the plurality of network devices for a feature that is licensed in the network on a per-use basis. Feature-specific key blockchain elements and a feature-specific template are generated for the feature and at least one message that includes the feature-specific key blockchain elements and the feature-specific template is sent to the particular network device. The message enables the plurality of network devices to generate one or more blockchain transactions related to consumption of the feature when a usage interval associated with the feature expires.
    Type: Application
    Filed: March 29, 2017
    Publication date: October 4, 2018
    Inventors: Michael P. O'Brien, David C. White, JR., Muhilan Natarajan, Christopher Shaun Roberts
  • Patent number: 8505467
    Abstract: The claimed subject matter provides a protection system for cargo on a portable platform. The protection system includes a corner protection member and/or a side protection member, wherein at least one opening is on the corner protection member and at least one opening is on the side protection member. The corner protection member contacts a corner of a portable platform and the side protection member contacts a side of a portable platform. A strap can lace into at least one of the opening on the corner protection member and/or the side protection member to bear force from such strap.
    Type: Grant
    Filed: April 16, 2012
    Date of Patent: August 13, 2013
    Inventors: Ronald Bruce Roberts, Christopher Shaun Roberts
  • Patent number: 6767273
    Abstract: A method is described for grinding a crankpin of a crankshaft using computer controlled wheelfeed and headstock drives (44,30,24). During a final grinding step leading to finish size the cutting force is maintained on the wheelhead (38) to keep the wheel (34) and pin under a moderate constant load and the rotational speed of the headstock drive (24) is reduced. This serves to prevent bounce and chatter marks appearing in the surface of the pin. The rotational speed is typically in the range of 1 to 5 rpm. During the final step of grinding each pin, the wheelfeed is adjusted so as to remove a sufficient depth of material during a single rotation of the crankshaft, to bring the crankpin to finish size.
    Type: Grant
    Filed: August 29, 2002
    Date of Patent: July 27, 2004
    Assignee: UNOVA UK Limited
    Inventors: Stephen Roger Coverdale, David Thomas Proctor, Christopher Shaun Thorpe
  • Publication number: 20020198932
    Abstract: Distributed computing may be achieved through a network protocol, such as Hypertext Transfer Protocol (HTTP), commonly referred to as “the web.” The server for the distributed computer is a server-side program/script that creates client-side programs/scripts that are attached to the data requested by a client. The server also listens for responses, such as HTTP requests from the clients. The client-side programs/scripts perform parts of the overall calculation and respond to the server only if necessary. With enough traffic to a server that implements this system, the computing power of a supercomputer may easily be matched.
    Type: Application
    Filed: June 7, 2001
    Publication date: December 26, 2002
    Inventor: Christopher Shaun Wagner
  • Patent number: D555937
    Type: Grant
    Filed: May 12, 2005
    Date of Patent: November 27, 2007
    Inventor: Christopher Shaun