Abstract: Described are approaches for assigning intervention requests from robots, robotic systems, and/or other smart systems to resources (e.g., human technicians, trained systems) in order to optimize system performance along a variety of different selection criteria specifying various performant dimensions, including, but not limited to improving system efficiency, reducing robot and/or robotics systems idle time, reducing technician idle time, improving triage outcomes, reducing data processing loads, maintaining client confidentiality that may be associated with one or more robotic picking systems.