Patents by Inventor Christopher Tranquill

Christopher Tranquill has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20240346065
    Abstract: Various embodiments relate generally to data science and data analysis, computer software and systems, and control systems to provide a platform to implement automated responses to data representing electronic messages, among other things, and, more specifically, to an automated predictive response computing system independent of electronic communication channel of an electronic message payload, the automated predictive response computing system being configured to, for example, implement a universal data space based on, at least in part, conversational data flows, which may be classified and used to provide a predictive response to assist resolution, such as assisting an agent among other things. In an example, a method may include augmenting at least a subset of one or more portions of communication data, implementing augmented communication portion data to determine a predicted response, and generating data to facilitate the predicted response based on the subset of inbound electronic messages.
    Type: Application
    Filed: April 11, 2023
    Publication date: October 17, 2024
    Inventors: Gijs van de Nieuwegiessen, Christopher Tranquill, Ryan Studer, Nicholas Anthony Hill
  • Patent number: 11924375
    Abstract: Various embodiments relate generally to data science and data analysis, computer software and systems, and control systems to provide a platform to implement automated responses to data representing electronic messages, among other things, and, more specifically, to a computing and data platform that implements logic to facilitate implementation of an automated predictive response computing system independent of electronic communication channel or payload of an electronic message payload, the automated predictive response computing system being configured to implement, for example, an automated voice-text response engine configured to build and adaptively implement conversational data flows based on, for example, classification of an electronic message and a predictive response. In some examples, a method may include detecting an electronic message includes inbound voice data, analyzing inbound voice data, invoking an automated response application, and selecting a response, among other things.
    Type: Grant
    Filed: October 27, 2021
    Date of Patent: March 5, 2024
    Assignee: Khoros, LLC
    Inventors: Christopher Tranquill, Justin August Fellers, Ryan Studer
  • Publication number: 20230126090
    Abstract: Various embodiments relate generally to data science and data analysis, computer software and systems, and control systems to provide a platform to implement automated responses to data representing electronic messages, among other things, and, more specifically, to an automated predictive response computing system independent of electronic communication channel of an electronic message payload, the automated predictive response computing system being configured to, for example, implement a universal data space based on, at least in part, conversational data flows, which may be classified and used to provide a predictive response to assist resolution, such as assisting an agent among other things. In an example, a method may include augmenting at least a subset of one or more portions of communication data, implementing augmented communication portion data to determine a predicted response, and generating data to facilitate the predicted response based on the subset of inbound electronic messages.
    Type: Application
    Filed: October 27, 2021
    Publication date: April 27, 2023
    Applicant: Khoros, LLC
    Inventors: Gijs van de Nieuwegiessen, Christopher Tranquill, Ryan Studer, Nicholas Anthony Hill
  • Publication number: 20230130308
    Abstract: Various embodiments relate generally to data science and data analysis, computer software and systems, and control systems to provide a platform to implement automated responses to data representing electronic messages, among other things, and, more specifically, to a computing and data platform that implements logic to facilitate implementation of an automated predictive response computing system independent of electronic communication channel or payload of an electronic message payload, the automated predictive response computing system being configured to implement, for example, an automated voice-text response engine configured to build and adaptively implement conversational data flows based on, for example, classification of an electronic message and a predictive response. In some examples, a method may include detecting an electronic message includes inbound voice data, analyzing inbound voice data, invoking an automated response application, and selecting a response, among other things.
    Type: Application
    Filed: October 27, 2021
    Publication date: April 27, 2023
    Applicant: Khoros, LLC
    Inventors: Christopher Tranquill, Justin August Fellers, Ryan Studer
  • Patent number: 11627100
    Abstract: Various embodiments relate generally to data science and data analysis, computer software and systems, and control systems to provide a platform to implement automated responses to data representing electronic messages, among other things, and, more specifically, to an automated predictive response computing system independent of electronic communication channel of an electronic message payload, the automated predictive response computing system being configured to, for example, implement a universal data space based on, at least in part, conversational data flows, which may be classified and used to provide a predictive response to assist resolution, such as assisting an agent among other things. In an example, a method may include augmenting at least a subset of one or more portions of communication data, implementing augmented communication portion data to determine a predicted response, and generating data to facilitate the predicted response based on the subset of inbound electronic messages.
    Type: Grant
    Filed: October 27, 2021
    Date of Patent: April 11, 2023
    Assignee: Khoros, LLC
    Inventors: Gijs van de Nieuwegiessen, Christopher Tranquill, Ryan Studer, Nicholas Anthony Hill