Abstract: An interactive voice response interface includes an interactive voice response platform configured for receiving an initial communication including one or more of originating number data, IP address data or device data, accessing caller characteristic data corresponding to an entity based solely on the one or more of originating number data, IP address data or device data, and based on the accessed caller characteristic data and stored logic, determining an initial set of interactive voice response options, the stored logic including associations between of caller characteristic data items and initial option sets for prompting to entities, the caller characteristic data items including prior leave history.

Abstract: An interactive voice response interface includes an interactive voice response platform configured for receiving an initial communication including one or more of originating number data, IP address data or device data, accessing caller characteristic data corresponding to an entity based solely on the one or more of originating number data, IP address data or device data, and based on the accessed caller characteristic data and stored logic, determining an initial set of interactive voice response options, the stored logic including associations between of caller characteristic data items and initial option sets for prompting to entities, the caller characteristic data items including prior leave history.

Abstract: An insurance policy management system for administering and managing insurance inquiries related to disability and leave management via an interactive voice response platform that communicates with combined short term disability/leave management resources and clinical intake nurse resources.

Abstract: An insurance policy management system for administering and managing insurance inquiries related to disability and leave management via an interactive voice response platform that communicates with combined short term disability/leave management resources and clinical intake nurse resources.

Abstract: According to some embodiments, data received via a communication device indicative of employee claims, including employee claims for one of a plurality of types of employee leave, may be processed. It may then be detected that a particular employee claim is associated with a request for accommodation. It may be automatically determined if medical information associated with the request for accommodation meets predetermined criteria, and an indication of said determination may be transmitted.