Abstract: An apparatus and method for customer interaction service is provided. The apparatus for customer interaction comprises a customer interaction information DB configured to map voice of customer(VOC) with customer interaction information responding to the VOC by a service provider and store the result; a VOC collecting unit configured to collect VOC in a text or voice form; a VOC analyzing unit configured to extract target texts to be analyzed from the collected VOC and analyze the extracted text to provide analysis result including the subject of VOC; an interaction information searching unit configured to search VOC related to the collected VOC from the customer interaction information DB by using the analysis result; and a response providing unit configured to determine suitability of each customer interaction information related to the collected VOC to provide the best response to the customer based on the determined suitability.

Abstract: Provided are a system and method for answering a natural language question which show improved information retrieval performance. The system includes an index unit configured to analyze text of previously stored irregular documents and classify and index the irregular documents according to meanings of sentences or paragraphs, a database configured to receive and store the irregular documents indexed according to the meanings and transmitted from the index unit, a retrieval unit configured to extract an index word by semantically analyzing an input question and search the database for documents related to the extracted index word, and a provision unit configured to generate a correct answer to the question by analyzing the documents searched by the retrieval unit and provide the search results and the correct answer.

Abstract: A system and method for constructing a morpheme dictionary based on an automatic extraction of a non-registered word is provided. A non-registered word is automatically extracted based on a language-independent non-registered word automatic extraction method, and performance of a dictionary and a morpheme analysis is verified based on an automatic estimation by constructing a morpheme dictionary based on the automatically extracted non-registered word. Since the morpheme dictionary is constructed using only a dictionary in which a final verification is passed and it is helpful to improve the performance, the morpheme analysis can be properly performed on the non-registered word of a new field or a new word which newly appears as time passes.

Abstract: Provided herein is a capacitive-type touch panel. The capacitive-type touch panel may include a first transparent substrate, a first conductive layer positioned on the first transparent substrate, a sensor layer having a second conductive layer spaced from the first conductive layer by a spacer, and a second transparent substrate positioned on the sensor layer. The first conductive layer and the second conductive layer may be transparent.

Abstract: Disclosed herein are an insulating film and a producing method of the insulating film which can address problems caused by dents by providing a reinforcing layer having the weight ratio of the silica of 60 to 80 wt % on one surface of the insulating film.

Abstract: There is provided a method of operating an electronic shelf label system performed by a gateway wirelessly connected to a plurality of electronic shelf label tags and providing data provided from an electronic shelf label server to the plurality of electronic shelf label tags through a data channel, the method including, interlocking with the electronic shelf label server to thereby be allocated time slots of a wakeup channel, providing information regarding the time slots allocated to the gateway to the plurality of electronic shelf label tags, and receiving an update data request from at least one of the plurality of electronic shelf label tags when the time slots allocated to the gateway have elapsed and providing update data in response to the corresponding update data request.

Abstract: A light emitting diode (LED) lighting apparatus boosts alternating current (AC) power output from a ballast, rectifies the boosted AC power to direct current (DC) power, blocks generation of an inrush current while the boosted AC power is rectified, and controls an operation of an LED by using the DC power.

Abstract: Disclosed is a method of representing user language characteristics in a MPEG user description (MPEG-UD) system including receiving a request for a user description (UD) of the user language characteristics from a recommendation engine, calling the UD of the user language characteristics from a UD database, and transmitting the called UD of the user language characteristics to the recommendation engine.

Abstract: Disclosed is semantic frame operation, and disclosed are a text big data based semantic frame operating method including: collecting a predicate to be used as a semantic frame seed; configuring a synonym set for the collected predicate; collecting one or more examples in text big data in association with predicates included in the synonym set; extracting a semantic frame candidate by attaching a semantic case to the collected examples; performing error verification for the semantic frame candidate; and storing the semantic frame candidate subjected to the error verification as an extended semantic frame for the predicate, and an electronic device supporting the same.

Abstract: The present invention is to provide an apparatus for searching information based on Wikipedia's contents comprising: a document converting part extracting fulltext documents, section title documents, info-box documents, category documents and definition statement documents from Wikipedia original documents and generating at least one of Wikipedia documents for questions and answers; a document indexing part analyzing the Wikipedia document for questions and answers, extracting POS-based index terms from the Wikipedia document for questions and answers, and generating a Wikipedia document index for questions and answers; a question analyzing part receiving a natural language question, analyzing a question pattern, an answer pattern and a question focus from the natural language question, and extracting document search keywords; a document searching part performing document search by using the document search keywords from the Wikipedia document index for questions and answers and generating document search res

Abstract: Provided are an opinion analyzing system and method that analyze an opinion change based on an elapse of time and provide an analysis result. The opinion analyzing system includes a user terminal configured to transmit an opinion analysis request signal including an opinion analysis target keyword and analysis target period information, and an opinion analyzing server configured to, when the opinion analysis request signal is received from the user terminal, collect text information including the opinion analysis target keyword from a database according to the opinion analysis request signal, and analyze the collected text information to generate a summary text of an opinion.

Abstract: A system for detecting related topics and competition topics for a target topic includes an information extracting apparatus configured to create topic templates and association words from documents created online to generate topic templates and association words. The system also includes a related topic detecting apparatus configured to detect and trace related topics and competition topics for the target topic based on the topic templates and the association words.

Abstract: The present invention relates to a social media question and answer service, and discloses a social media issue processing device and method. The method includes a question analyzing unit which analyzes a question type of an input question through a question pattern dictionary which is stored in advance; a social media analyzing unit which performs issue period recognition for the question, question type based analysis, question based summary creation, and question based reliability calculation; and a report creating unit which creates a summary in accordance with at least one of correlation between the question type and the question based summary, correlation between the issue period and the question type based analysis result, and correlation between the reliability and the question based summary.

Abstract: A method and device for predicting popularity by setting various criteria of popularity of social data spread over a social network service (SNS) including: a data collecting unit to collect previous data created during a predetermined time and created in real time from data storage associated with an SNS, a data popularity prediction resource building unit to extract user information and data information from the previous data created during the predetermined time and build a social data popularity prediction resource using the extracted user information and data information, and a popularity predicting unit to predict popularity of the social data created in real time using the data information and the user information extracted from the data created in real time and the built popularity prediction resource, in which the predicted popularity includes predicted values of at least two items among a spread amount, a popularity time, and a spread rate.

Abstract: Provided are an apparatus for analyzing an event time-space correlation in a social web media and an operating method thereof. The apparatus includes a collection unit configured to collect a text type of document data from the social web media, a storage unit configured to store an event keyword indicating an event and event-related information including event time-space information corresponding to the event keyword, an extraction unit configured to linguistically analyze the document data to extract the event keyword and the event-related information associated with the event keyword from the document data based on a result of the linguistic analysis, and an output unit configured to receive the event keyword and event-related information and convert the received event keyword and event-related information into visual information and output the visual information.

Abstract: Embodiments of the invention provide a wireless communication method in an ESL system including selecting any rows and columns in a matrix table to input each value of the selected rows and columns and values of intersecting points of the rows and the columns to matrix security fields of a data frame, respectively, wirelessly transmitting the frame from a tag to a gateway or from the gateway to the tag, receiving the transmitted frame and using a matrix value written in the matrix security fields, respectively, to retrieve the values of the intersecting points; discriminating whether the values of the retrieved intersecting point are equal to the values of the intersecting points written in the matrix security field of the received frame, and when two values are equal to each other in the discrimination, determining a received frame as a normal frame and analyzing the remaining field of the frame.

Abstract: Disclosed herein are a laminate for a printed circuit board, a printed circuit board using the same, and a method of manufacturing the same. The laminate for a printed circuit board includes: a first insulating film; and a second insulating film formed on the first insulating film, wherein a content of a reaction accelerator in the first insulating film is different from that of the second insulating film.

Abstract: Provided is a method of manufacturing a transparent circuit substrate for a touch screen. The method may involve forming an electrode layer on a transparent substrate, stacking a light shielding layer on the transparent substrate such that the light shielding layer is located on an outside of the electrode layer, stacking a mask on the light shielding layer and the electrode layer, forming a conductive layer on the mask, forming connecting lines for connecting the electrode layer and connecting terminals by removing the mask and a portion of the conductive layer, and forming the connecting terminals on the light shielding layer such that the connecting terminals contact the connecting lines.

Abstract: Disclosed are an apparatus, a system, and a method for detecting complex issues based on social media analysis according to the present invention. A system for detecting complex issues based on social media analysis according to the present invention includes: a unit issue detecting unit configured to receive a keyword from a user terminal, and to detect per-type unit issues associated with the received keyword; a complex issue detecting unit configured to detect per-type complex issues from the detected per-type unit issues; a complex issue ranking unit configured to analyze the detected per-type complex issues, and to rank the per-type complex issues based on the analysis result; and a complex issue configuring unit configured to configure the ranked per-type complex issues in a predetermined form that enable users to induce a micro trend, and to provide the configured form to a user.

Abstract: Provided is a method and apparatus for avoiding an interference in a local area wireless communication system. The method includes (a) transmitting, by an interference device detecting a frequency interference, a channel update request signal to a channel manager, (b) broadcasting, by the channel manager, channel update information including new channel information in response to the channel update request and changing a channel, (c) rebroadcasting, by at least one device having received the broadcasted channel update information, the received channel update information and changing a channel after waiting for a maximum polling delay time of a child sleep device, and (d) transmitting, by the at least one device having changed the channel, a channel change confirmation packet to the channel manager.