Abstract: A prioritization system and method may include receiving a customer support ticket from a user, wherein a default severity level associated with the customer support ticket is assigned, calculating, by the processor, a user sentiment score and a user personality score by applying a sentiment analysis and a personality analysis to user-specific data, applying, by the processor, a weighting scheme to the user sentiment score and the user personality score to generate a weighted priority score associated with the customer support ticket, adjusting, by the processor, the default severity level according to the weighted priority score to determine an adjusted severity level of the customer support ticket, and prioritizing, by the processor, the customer support ticket among other customer support tickets based on the adjusted severity level of the customer support ticket.

Abstract: A method for identifying a user of a website as a potential customer and presenting the potential customer with enhanced website content includes: identifying that a user has landed on the website; identifying a user traffic-source; determining if the identified traffic-source matches a traffic-source in a list of customer-based reference traffic-sources; identifying a specific user behavior pattern on the website; determining if the identified specific user behavior pattern matches a behavior pattern from a list of customer-based reference behavior patterns; identifying the user as a potential customer if the identified traffic-source matches a traffic-source in a list of reference traffic sources and the identified specific user behavior pattern matches a behavior pattern from a list of reference behavior patterns; and displaying enhanced content tailored to the potential customer based upon the specific user behavior pattern or excluding display of enhanced content to the user if not a potential customer.

Abstract: A method for identifying a user of a website as a potential customer and presenting the potential customer with enhanced website content includes: identifying that a user has landed on the website; identifying a user traffic-source; determining if the identified traffic-source matches a traffic-source in a list of customer-based reference traffic-sources; identifying a specific user behavior pattern on the website; determining if the identified specific user behavior pattern matches a behavior pattern from a list of customer-based reference behavior patterns; identifying the user as a potential customer if the identified traffic-source matches a traffic-source in a list of reference traffic sources and the identified specific user behavior pattern matches a behavior pattern from a list of reference behavior patterns; and displaying enhanced content tailored to the potential customer based upon the specific user behavior pattern or excluding display of enhanced content to the user if not a potential customer.

Abstract: Techniques provide include analyzing a first node, associated with a first version of an service, to extract first configuration metadata; analyzing the first node, associated with a second version, subsequent to the first version, of the aservice, to extract second configuration metadata; determining, based upon a comparison of the first configuration metadata and the second configuration metadata, that the first node has not been modified between the first version and the second version; generating a first image of the node for distribution in conjunction with the service in response to the determining that the particular node has not been modified; and caching the first image for use in conjunction with the service.

Abstract: Techniques provide include analyzing a first node, associated with a first version of an service, to extract first configuration metadata; analyzing the first node, associated with a second version, subsequent to the first version, of the service, to extract second configuration metadata; determining, based upon a comparison of the first configuration metadata and the second configuration metadata, that the first node has not been modified between the first version and the second version; generating a first image of the node for distribution in conjunction with the service in response to the determining that the particular node has not been modified; and caching the first image for use in conjunction with the service.

Abstract: A method, system or computer usable program product for controlling power emission from a socket to a plug including providing a first unit connected to the socket with full power emission disabled and a second unit connected to the plug, each unit with a signal generation capability, establishing a handshake protocol between the first and second units, and responsive to a successful handshake protocol between the first and second units, the first unit enabling full power emission from the socket to the plug.

Abstract: A social networking-based web analytics data processing system having subject matter expert (SME) cognitive capability includes a data report dashboard module, and a rating module. The data report dashboard module includes an electronic hardware controller to generate an initial web analytics data report and to generate at least one inquiry associated with at least one abnormality included in the initial web analytics data report. The rating module detects at least one of a positive ranking and a negative ranking applied to a comment submitted by a user in reply to the at least one inquiry. The social networking-based web analytics data processing system further includes a subject matter expert (SME) identification module that identifies a SME based on at least one of social networking information, community expertise ranking and project stakeholder recognitions.

Abstract: Techniques are described for collecting customer data through a software application in order to optimize registration form to maximize registration success rates, based on a user engagement score related to user's interest, needs, registration behavior patterns, and source of user. In some examples, a method includes evaluating user data indicating interactions of a user with a software application. The method further includes determining a user engagement score for the user based at least in part on the user data. The method further includes determining, based at least in part on the user engagement score, a number and a type of one or more registration fields. The method further includes outputting the one or more registration fields to a display device based at least in part on a triggering event.

Abstract: A method for identifying a user of a website as a potential customer and presenting the potential customer with enhanced website content includes: identifying that a user has landed on the website; identifying a user traffic-source; determining if the identified traffic-source matches a traffic-source in a list of customer-based reference traffic-sources; identifying a specific user behavior pattern on the website; determining if the identified specific user behavior pattern matches a behavior pattern from a list of customer-based reference behavior patterns; identifying the user as a potential customer if the identified traffic-source matches a traffic-source in a list of reference traffic sources and the identified specific user behavior pattern matches a behavior pattern from a list of reference behavior patterns; and displaying enhanced content tailored to the potential customer based upon the specific user behavior pattern or excluding display of enhanced content to the user if not a potential customer.

Abstract: Techniques provide include analyzing a first node, associated with a first version of an service, to extract first configuration metadata; analyzing the first node, associated with a second version, subsequent to the first version, of the service, to extract second configuration metadata; determining, based upon a comparison of the first configuration metadata and the second configuration metadata, that the first node has not been modified between the first version and the second version; generating a first image of the node for distribution in conjunction with the service in response to the determining that the particular node has not been modified; and caching the first image for use in conjunction with the service.

Abstract: Techniques provide include analyzing a first node, associated with a first version of an service, to extract first configuration metadata; analyzing the first node, associated with a second version, subsequent to the first version, of the a service, to extract second configuration metadata; determining, based upon a comparison of the first configuration metadata and the second configuration metadata, that the first node has not been modified between the first version and the second version; generating a first image of the node for distribution in conjunction with the service in response to the determining that the particular node has not been modified; and caching the first image for use in conjunction with the service.

Abstract: Techniques provide include analyzing a first node, associated with a first version of an service, to extract first configuration metadata; analyzing the first node, associated with a second version, subsequent to the first version, of the aservice, to extract second configuration metadata; determining, based upon a comparison of the first configuration metadata and the second configuration metadata, that the first node has not been modified between the first version and the second version; generating a first image of the node for distribution in conjunction with the service in response to the determining that the particular node has not been modified; and caching the first image for use in conjunction with the service.

Abstract: Techniques provide include analyzing a first node, associated with a first version of an service, to extract first configuration metadata; analyzing the first node, associated with a second version, subsequent to the first version, of the aservice, to extract second configuration metadata; determining, based upon a comparison of the first configuration metadata and the second configuration metadata, that the first node has not been modified between the first version and the second version; generating a first image of the node for distribution in conjunction with the service in response to the determining that the particular node has not been modified; and caching the first image for use in conjunction with the service.

Abstract: Techniques provide include analyzing a first node, associated with a first version of an service, to extract first configuration metadata; analyzing the first node, associated with a second version, subsequent to the first version, of the aservice, to extract second configuration metadata; determining, based upon a comparison of the first configuration metadata and the second configuration metadata, that the first node has not been modified between the first version and the second version; generating a first image of the node for distribution in conjunction with the service in response to the determining that the particular node has not been modified; and caching the first image for use in conjunction with the service.

Abstract: A method, system or computer usable program product for controlling power emission from a socket to a plug including providing a first unit connected to the socket with full power emission disabled and a second unit connected to the plug, each unit with a signal generation capability, establishing a handshake protocol between the first and second units, and responsive to a successful handshake protocol between the first and second units, the first unit enabling full power emission from the socket to the plug.

Abstract: Embodiments of the present invention provide a system, method, and program product for web browsing synchronization between computers. In a real time collaboration session including a plurality of computers in which a URL link is entered into the real time collaboration session, a first computer of the plurality of computers receives a request to access a webpage via the URL link. The webpage is displayed a webpage browsing session on the first computer. The first computer receives information that one or more of the plurality of computers exclusive of the first computer requests to access the webpage. Each of the plurality of computers exclusive of the first computer synchronize a webpage in a webpage browsing session to the position of the webpage in the webpage browsing session of the first computer.