Patents by Inventor Claire Denise Matt

Claire Denise Matt has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System, method and computer readable medium for call center management
    Patent number: 10582047
    Abstract: A call center system is configured to record call data into call records. A transfer center within the call center transfers the call records to a database. A query engine, controlled from an interactive user interface, executes queries on the call data records in the database, allowing real-time analysis of the call data.
    Type: Grant
    Filed: March 26, 2019
    Date of Patent: March 3, 2020
    Assignee: West Corporation
    Inventors: Michael J. Moore, Anne Marie Giles, Denise Ann Mallory, Erika Nelson Kessenger, Bruce Pollock, Claire Denise Matt
  • System, method and computer readable medium for call center management
    Patent number: 10244108
    Abstract: A call center system is configured to record call data into call records. A transfer center within the call center transfers the call records to a database. A query engine, controlled from an interactive user interface, executes queries on the call data records in the database, allowing real-time analysis of the call data.
    Type: Grant
    Filed: April 18, 2017
    Date of Patent: March 26, 2019
    Assignee: West Corporation
    Inventors: Michael J. Moore, Anne Marie Giles, Denise Ann Mallory, Erika Nelson Kessenger, Bruce Pollock, Claire Denise Matt
  • System, method and computer readable medium for call center management
    Patent number: 9628618
    Abstract: A call center system is configured to record call data into call records. A transfer center within the call center transfers the call records to a database. A query engine, controlled from an interactive user interface, executes queries on the call data records in the database, allowing real-time analysis of the call data.
    Type: Grant
    Filed: March 28, 2008
    Date of Patent: April 18, 2017
    Assignee: WEST CORPORATION
    Inventors: Michael J. Moore, Anne Marie Giles, Denise Ann Mallory, Bruce Pollock, Erika Nelson Kessenger, Claire Denise Matt