Patents by Inventor Clare Yung-Lei Chu

Clare Yung-Lei Chu has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Online standardized contract configuration for service level agreement monitoring
    Patent number: 7467192
    Abstract: A service monitoring mechanism for providing on-line standardized contract configurations for monitoring Service Level Agreements (SLAs) and Service Level Contracts (SLCs) is described. The service monitoring mechanism provides a method for monitoring a service level agreement that defines for a particular network, a level of service that has been offered to a customer by a service provider. In one aspect, to provide for the monitoring of a service level agreement, a Service Level Manger (SLM) is configured to manage, monitor, and verify the SLAs that have been established between a customer and a Service Provider. The SLM provides a standardized open interface that allows users, including third parties, to define SLCs and SLAs for monitoring and verifying the level of service that is being provided by a service provider.
    Type: Grant
    Filed: November 30, 2000
    Date of Patent: December 16, 2008
    Assignee: Cisco Technology, Inc.
    Inventors: Christian Lemler, Karen Ann Bradley, Amrit C. Patel, Ray Mein Lau, Clare Yung-Lei Chu