Patents by Inventor Claus Regenbrecht

Claus Regenbrecht has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for enforcing a recording preference
    Patent number: 8644457
    Abstract: A system and method are provided for allowing a user to consent to call recording. A user is prompted to make a recording preference. The recording preference is stored in a table indexed by UCID (universal call ID) or as part of a UUI (user-to-user information) field of the call. A recording module and/or a compliance manager, both associated with a call center, are configured to record or not record the call based on the recording preference. The recording preference can be enforced on incoming and outgoing calls to and from the call center. Advantageously, the user's recording preference is enforced throughout the call, regardless of how the call is routed/transferred within the call center.
    Type: Grant
    Filed: October 1, 2012
    Date of Patent: February 4, 2014
    Assignee: Google Inc.
    Inventors: Juan Vasquez, Nazli Alagheband, Mel Patrick McCarthy, Claus Regenbrecht
  • System and method for enforcing a recording preference
    Patent number: 8477915
    Abstract: A system and method are provided for allowing a user to consent to call recording. A user is prompted to make a recording preference. The recording preference is stored in a table indexed by UCID (universal call ID) or as part of a UUI (user-to-user information) field of the call. A recording module and/or a compliance manager, both associated with a call center, are configured to record or not record the call based on the recording preference. The recording preference can be enforced on incoming and outgoing calls to and from the call center. Advantageously, the user's recording preference is enforced throughout the call, regardless of how the call is routed/transferred within the call center.
    Type: Grant
    Filed: October 1, 2012
    Date of Patent: July 2, 2013
    Assignee: Google Inc.
    Inventors: Juan Vasquez, Nazli Alagheband, Mel Patrick McCarthy, Claus Regenbrecht