Abstract: A telecommunication system is configurable so that there can be flexible control of a switching command issued by an application to a platform where the switching command is executable in (a) a first execution mode in which the switching command is executed simultaneous with switching and verified or (b) a second execution mode in which the switching command is executed immediately and without verification. The application can be run to cause the switching command to be sent to the platform and the platform can execute the switching command received from the application. At least one of resting on a case-by-case basis and deciding which execution mode should be utilized for execution of the switching command can also occur before the sending of the switching command and/or before the executing of the switching command.

Abstract: A method for optimum utilization of a queue for calls is provided in a telecommunication system and is controlled by an application, as well as an appropriate telecommunication system. Each call that is in the queue has a particular queue property and can be assigned to an agent, to a two-way announcement that is played by an announcement memory and that is capable of interaction with a call, or to remain in the queue. The method is distinguished in that a call assigned to a two-way announcement is allocated a parameter that causes the queue property of the call to be retained.

Abstract: If telecommunication devices in a group are associated with different network technologies, a use status of one telecommunication terminal in the group is still transmitted to a second telecommunication terminal of the group. Thus, for example, a busy signal is output by one device of the group even if the telephone call is conducted using another telecommunication terminal of the group.

Abstract: A telecommunication system is configurable so that there can be flexible control of a switching command issued by an application to a platform where the switching command is executable in (a) a first execution mode in which the switching command is executed simultaneous with switching and verified or (b) a second execution mode in which the switching command is executed immediately and without verification. The application can be run to cause the switching command to he sent to the platform and the platform can execute the switching command received from the application. At least one of resting on a case-by-case basis and deciding which execution mode should be utilized for execution of the switching command can also occur before the sending of the switching command and/or before the executing of the switching command.

Abstract: A method for transferring control of an existing multi-participant conversation in which at least two communication terminals are connected to each other through a data connection to a conference control application can include the following steps: establishment of a virtual conference room that serves as an anchor point for the application and can be a virtual participant in the conference, switching of the conference room into the existing data connection and assignment of the master role to the conference room. A signal generated by the application can cause the switching of the conference room into the existing data connection and the assignment of the master role to the conference room.

Abstract: A computer-implemented method is disclosed for integrating at least one rust communication terminal assigned to a user as a preferred device in a static configuration of a communication system and/or for dynamically switching from a first communication terminal used as a preferred device to a second communication terminal as a preferred device for providing a one-number service using the preferred device, to which a one-number service number is assigned, wherein at least two communication terminals are statically assigned to the user and a preferred device is also dynamically assigned to the user through a virtual device. Also communication system designed for this purpose.

Abstract: A telecommunication system is configurable so that there can be flexible control of a switching command issued by an application to a platform where the switching command is executable in (a) a first execution mode in which the switching command is executed simultaneous with switching and verified or (b) a second execution mode in which the switching command is executed immediately and without verification. The application can be run to cause the switching command to be sent to the platform and the platform can execute the switching command received from the application. At least one of testing on a case-by-case basis and deciding which execution mode should be utilized for execution of the switching command can also occur before the sending of the switching command and/or before the executing of the switching command.

Abstract: A computer-implemented method is disclosed for integrating at least one first communication terminal assigned to a user as a preferred device in a static configuration of a communication system and/or for dynamically switching from a first communication terminal used as a preferred device to a second communication terminal as a preferred device for providing a one-number service using the preferred device, to which a one-number service number is assigned, wherein at least two communication terminals are statically assigned to the user and a preferred device is also dynamically assigned to the user through a virtual device. Also disclosed is communication system designed for this purpose.

Abstract: In a telecommunication system comprising multiple switching nodes (10, 20, 30) having a respective local server (C1, C2, C3) and associated terminals (D1, D2, D3, D4) located within a network and a central DSS server (DSS) for controlling the telecommunication system by using a general switching protocol, the terminals (D1, D2, D3, D4) of a switching node (10, 20, 30) are controlled by the local server (C1, C2, C3) under a local protocol comprising control commands for node-internal call pickup.

Abstract: A telecommunication system is configurable so that there can be flexible control of a switching command issued by an application to a platform where the switching command is executable in (a) a first execution mode in which the switching command is executed simultaneous with switching and verified or (b) a second execution mode in which the switching command is executed immediately and without verification. The application can be run to cause the switching command to be sent to the platform and the platform can execute the switching command received from the application. At least one of testing on a case-by-case basis and deciding which execution mode should be utilized for execution of the switching command can also occur before the sending of the switching command and/or before the executing of the switching command.

Abstract: The invention concerns a computer-implemented method for executing call control for a client (Cl1) on a telephone terminal (30) representing a user (U1), comprising the following steps: a logic unit (L1) of a port handler (20) transmits a first call (C1) through a first trunk receiving unit (ET1) representing a first trunk (T1) to a first sending unit (SU1) assigned to the user (U1), by processing a first identification (ID1) received through the first trunk receiving unit (ET1), the logic unit (L1) assigns the first trunk receiving unit (ET1) and the first call (C1) to the user (U1), using an appropriately structured database DB1 and allocation table (Z1), the logic unit (L1) transmits at least a second call (C2) through a second trunk receiving unit (ET2) representing at least one second trunk (T2) also to the sending unit (SU1) assigned to the user (U1), by processing a second identification (ID2) received through the second trunk receiving unit (ET2), the logic unit (L1) assigns the second trunk receiv

Abstract: A method for automatic transmission of status information from a first communications terminal set up for speech communication to a second communications terminal set up for text communication is provided. The speech communication between communications terminals is processed over a speech communications server and the text communication between communications terminals over a text communications server. The speech communications server and the text communications server exchange messages over at least one converter device. The status information will be transmitted from the first communications terminal over the speech communications server, the converter device, and the text communications server to the second communications terminal.

Abstract: A telecommunication system is configurable so that there can be flexible control of a switching command issued by an application to a platform where the switching command is executable in (a) a first execution mode in which the switching command is executed simultaneous with switching and verified or (b) a second execution mode in which the switching command is executed immediately and without verification. The application can be run to cause the switching command to be sent to the platform and the platform can execute the switching command received from the application. At least one of testing on a case-by-case basis and deciding which execution mode should be utilized for execution of the switching command can also occur before the sending of the switching command and/or before the executing of the switching command.

Abstract: We provide a computer-implemented method for automatic transfer of an upcoming event, which is stored in an event-processing entity (20) of a client (30) assigned to a user, through an interface to an endpoint (60, 80) assigned to the user, comprising the following steps: the client (30) sends first additional information concerning the upcoming event to a conversion unit (40), the conversion unit (40) generates an appointment reminder for the upcoming event and sends the appointment reminder to a telecommunication platform (50), the telecommunication platform (50) processes the appointment reminder, generates a signal, and sends the signal to the endpoint (60, 80), wherein the signal is adapted to the endpoint (60, 80) and is preferably an audible and/or visual signal, and the endpoint (60, 80) processes the signal and the first additional information, in order to accept or reject the first appointment reminder as a result, and sends that result back to the client (30).

Abstract: A method for automatic transmission of status information from a first communications terminal set up for speech communication to a second communications terminal set up for text communication is provided. The speech communication between communications terminals is processed over a speech communications server and the text communication between communications terminals over a text communications server. The speech communications server and the text communications server exchange messages over at least one converter device. The status information will be transmitted from the first communications terminal over the speech communications server, the converter device, and the text communications server to the second communications terminal.

Abstract: The present invention relates to method of monitoring of monitor objects in a computer-integrated telecommunications environment.

Abstract: A method for optimum utilization of a queue for calls is provided in a telecommunication system and is controlled by an application, as well as an appropriate telecommunication system. Each call that is in the queue has a particular queue property and can be assigned to an agent, to a two-way announcement that is played by an announcement memory and that is capable of interaction with a call, or to remain in the queue. The method is distinguished in that a call assigned to a two-way announcement is allocated a parameter that causes the queue property of the call to be retained.

Abstract: A method for optimum utilization of a queue for calls is provided in a telecommunication system and is controlled by an application, as well as an appropriate telecommunication system. Each call that is in the queue has a particular queue property and can be assigned to an agent, to a two-way announcement that is played by an announcement memory and that is capable of interaction with a call, or to remain in the queue. The method is distinguished in that a call assigned to a two-way announcement is allocated a parameter that causes the queue property of the call to be retained.

Abstract: A method for establishing a telecommunications link (C1, C2, C3) for a user to whom a first communications terminal is allocated. According to said method, an allocation information is made available to a control program running on a server for establishing the telecommunications link in which information a first allocation is defined for the first communications terminal as specified by the user. The first allocation can define an allocation of a second communications terminal to the first communications terminal. The telecommunications link can be established in accordance with the first allocation, using the second communications terminal instead of the first communications terminal. The allocation information can include a second allocation by which the first communications terminal can be signaled as being the only terminal used by the user in the established telecommunications link.

Abstract: A method for transferring control of an existing multi-participant conversation in which at least two communication terminals are connected to each other through a data connection to a conference control application can include the following steps: establishment of a virtual conference room that serves as an anchor point for the application and can be a virtual participant in the conference, switching of the conference room into the existing data connection and assignment of the master role to the conference room. A signal generated by the application can cause the switching of the conference room into the existing data connection and the assignment of the master role to the conference room.