Abstract: According to various embodiments, a social media message posted on a social media system is accessed. One or more similar messages determined to be similar to the social media message may be selected from a database of previously posted messages, based on, for example, an author, product, problem, keyword, etc., identified in the social media message. The similar messages may be displayed in a similar message recommendation list of a user interface. One or more relevant knowledgebase articles determined to be relevant to the social media message may be selected from a knowledgebase repository, based on, for example, a product, problem, keyword, etc., identified in the social media message. The relevant knowledgebase articles may be displayed in a knowledgebase article list of a user interface.

Abstract: According to various exemplary embodiments, a social media message posted by a user on a social media system is accessed, and a prioritization level is determined based on the social media message. The prioritization level may indicate a measurement of importance of the social media message. Further, the social media message may be inserted into a prioritized message queue, based on the determined prioritization level associated with the social media message.

Abstract: According to various embodiments, a social media message posted on a social media system is accessed. One or more similar messages determined to be similar to the social media message may be selected from a database of previously posted messages, based on, for example, an author, product, problem, keyword, etc., identified in the social media message. The similar messages may be displayed in a similar message recommendation list of a user interface. One or more relevant knowledgebase articles determined to be relevant to the social media message may be selected from a knowledgebase repository, based on, for example, a product, problem, keyword, etc., identified in the social media message. The relevant knowledgebase articles may be displayed in a knowledgebase article list of a user interface.

Abstract: According to various exemplary embodiments, a social media message posted on a social media system is accessed. Moreover, an agent listed in an agent directory is classified as an expert of content referred to in the social media message, based on a keyword identified in the social media message. Further, an identifier of the agent may be displayed in an expert finder list of a user interface.

Abstract: A method for allocating financial statement values across multiple accounts using precise values is provided. The method creates an n×m array of rounded allocation values, which are appropriately scaled according to share values for each account. According to one embodiment of the present invention, the method generates rounded allocation values by working across a given line item, account by account, then to a next line item. The method first calculates a relative portion of a respective line item value to be apportioned to accounts 1 to j for a given account j. The method then rounds the calculated portion according to a predetermined degree of precision. Finally, the method calculates a portion applicable to account j as a difference between the calculated portion and a portion calculated for a previous account j-1. The method repeats these steps for each account from a first account to a last account, then each line items from the first line item to the last line item in the financial statement.

Abstract: A method for allocating financial statement values across multiple accounts using precise values is provided. The method creates an n×m array of rounded allocation values, which are appropriately scaled according to share values for each account. According to one embodiment of the present invention, the method generates rounded allocation values by working across a given line item, account by account, then to a next line item. The method first calculates a relative portion of a respective line item value to be apportioned to accounts 1 to j for a given account j. The method then rounds the calculated portion according to a predetermined degree of precision. Finally, the method calculates a portion applicable to account j as a difference between the calculated portion and a portion calculated for a previous account j?1. The method repeats these steps for each account from a first account to a last account, then each line items from the first line item to the last line item in the financial statement.