Abstract: The technology employs a holistic approach to passenger pickups and other wayfinding situations. This includes identifying where passengers are relative to the vehicle and/or the pickup location. Information synthesis from different sensors, agent behavior prediction models, and real-time situational awareness are employed to identify the likelihood that the passenger to be picked up is at a given location at a particular point in time, with sufficient confidence. The system can provide adaptive navigation by helping passengers understand their distance and direction to the vehicle, for instance using various cues via an app on the person's device. Rider support tools may be provided, which enable a remote agent to interact with a customer via that person's device, such as using the camera on the device to provide wayfinding support to enable the person to find their vehicle. Ride support may also use sensor information from the vehicle when providing wayfinding support.

Abstract: The technology employs a holistic approach to passenger pickups and other wayfinding situations. This includes identifying where passengers are relative to the vehicle and/or the pickup location. Information synthesis from different sensors, agent behavior prediction models, and real-time situational awareness are employed to identify the likelihood that the passenger to be picked up is at a given location at a particular point in time, with sufficient confidence. The system can provide adaptive navigation by helping passengers understand their distance and direction to the vehicle, for instance using various cues via an app on the person's device. Rider support tools may be provided, which enable a remote agent to interact with a customer via that person's device, such as using the camera on the device to provide wayfinding support to enable the person to find their vehicle. Ride support may also use sensor information from the vehicle when providing wayfinding support.

Abstract: Aspects of the disclosure provide for advanced trip planning for an autonomous vehicle service. For instance, an example method may include determining a potential pickup location for a user, determining a set of potential destination locations for a user, and determining a set of potential trips. For each potential trip a vehicle of a fleet of autonomous vehicles of the service may be assigned and trip information, including an estimated time of arrival for the assigned vehicle of the potential trip to reach the destination location of the potential trip, may be determined. The trip information for each potential trip may be provided for display to the user. Thereafter, confirmation information identifying one of the set of potential trips may be received, and the assigned vehicle for one first of the set of potential trips may be dispatched to pick up the user.

Abstract: Aspects of the disclosure provide a method of facilitating communications from an autonomous vehicle to a user. For instance, a method may include, while attempting to pick up the user and prior to the user entering an vehicle, inputting a current location of the vehicle and map information into a model in order to identify a type of communication action for communicating a location of the vehicle to the user; enabling a first communication based on the type of the communication action; determining whether the user has responded to the first communication from received sensor data; and enabling a second communication based on the determination of whether the user has responded to the communication.

Abstract: Aspects of the disclosure provide for advanced trip planning for an autonomous vehicle service. For instance, an example method may include determining a potential pickup location for a user, determining a set of potential destination locations for a user, and determining a set of potential trips. For each potential trip a vehicle of a fleet of autonomous vehicles of the service may be assigned and trip information, including an estimated time of arrival for the assigned vehicle of the potential trip to reach the destination location of the potential trip, may be determined. The trip information for each potential trip may be provided for display to the user. Thereafter, confirmation information identifying one of the set of potential trips may be received, and the assigned vehicle for one first of the set of potential trips may be dispatched to pick up the user.

Abstract: Aspects of the technology relate to assisting a passenger in an autonomous vehicle without a driver. For instance, after a door of the vehicle is opened, a predetermined period of time may be waited by processors of computing devices of the vehicle. After waiting the predetermined period of time and when the vehicle's door remains open, a set of instructions for closing the vehicle's door may be played by the processors through a speaker of the vehicle. Once the door of the vehicle is closed, an announcement may be played by the processors through the speaker requesting that the passenger press a first button to initiate a ride to a destination. In response to the first button being pressed, the ride to the destination may be initiated by the processors by maneuvering the vehicle autonomously to the destination.

Abstract: Aspects of the technology relate to assisting a passenger in an autonomous vehicle without a driver. For instance, after a door of the vehicle is opened, a predetermined period of time may be waited by processors of computing devices of the vehicle. After waiting the predetermined period of time and when the vehicle's door remains open, a set of instructions for closing the vehicle's door may be played by the processors through a speaker of the vehicle. Once the door of the vehicle is closed, an announcement may be played by the processors through the speaker requesting that the passenger press a first button to initiate a ride to a destination. In response to the first button being pressed, the ride to the destination may be initiated by the processors by maneuvering the vehicle autonomously to the destination.

Abstract: Aspects of the disclosure provide a method of facilitating communications from an autonomous vehicle to a user. For instance, a method may include, while attempting to pick up the user and prior to the user entering an vehicle, inputting a current location of the vehicle and map information into a model in order to identify a type of communication action for communicating a location of the vehicle to the user; enabling a first communication based on the type of the communication action; determining whether the user has responded to the first communication from received sensor data; and enabling a second communication based on the determination of whether the user has responded to the communication.

Abstract: Aspects of the disclosure provide a method of facilitating communications from an autonomous vehicle to a user. For instance, a method may include, while attempting to pick up the user and prior to the user entering an vehicle, inputting a current location of the vehicle and map information into a model in order to identify a type of communication action for communicating a location of the vehicle to the user; enabling a first communication based on the type of the communication action; determining whether the user has responded to the first communication from received sensor data; and enabling a second communication based on the determination of whether the user has responded to the communication.

Abstract: The disclosure relates collecting feedback from passengers of autonomous vehicles. For instance, that a triggering circumstance for triggering a feedback request has been met may be determined. The triggering circumstance may include a driving event, a presence of other road users, or a trip state. A display requirement and data collection parameters for the feedback request are identified based on the determination. The display requirement defines when the feedback request is displayed and the data collection parameters identify information that the feedback request is to collect. The feedback request is provided for display based on the display requirement and data collection parameters. In response, feedback from a passenger of the autonomous vehicle is received and stored for later use.

Abstract: Aspects of the disclosure provide a method of facilitating communications from an autonomous vehicle to a user. For instance, a method may include, while attempting to pick up the user and prior to the user entering an vehicle, inputting a current location of the vehicle and map information into a model in order to identify a type of communication action for communicating a location of the vehicle to the user; enabling a first communication based on the type of the communication action; determining whether the user has responded to the first communication from received sensor data; and enabling a second communication based on the determination of whether the user has responded to the communication.

Abstract: A method for controlling an autonomous vehicle includes using one or more computing devices to transmit a request for a trip. The trip is from a pickup location to a destination location. The method also includes determining the autonomous vehicle for the trip is within a predetermined distance from the pickup location, providing a set of component controls to receive user input at a user interface after the determining. The set of component controls includes interactive controls for identifying or accessing the autonomous vehicle. A first user input is received at the user interface for one or more of the set of component controls, and control instructions for the autonomous vehicle based on the first user input are transmitted.

Abstract: Aspects of the disclosure provide for advanced trip planning for an autonomous vehicle service. For instance, an example method may include determining a potential pickup location for a user, determining a set of potential destination locations for a user, and determining a set of potential trips. For each potential trip a vehicle of a fleet of autonomous vehicles of the service may be assigned and trip information, including an estimated time of arrival for the assigned vehicle of the potential trip to reach the destination location of the potential trip, may be determined. The trip information for each potential trip may be provided for display to the user. Thereafter, confirmation information identifying one of the set of potential trips may be received, and the assigned vehicle for one first of the set of potential trips may be dispatched to pick up the user.

Abstract: The technology employs a holistic approach to passenger pickups and other wayfinding situations. This includes identifying where passengers are relative to the vehicle and/or the pickup location. Information synthesis from different sensors, agent behavior prediction models, and real-time situational awareness are employed to identify the likelihood that the passenger to be picked up is at a given location at a particular point in time, with sufficient confidence. The system can provide adaptive navigation by helping passengers understand their distance and direction to the vehicle, for instance using various cues via an app on the person's device. Rider support tools may be provided, which enable a remote agent to interact with a customer via that person's device, such as using the camera on the device to provide wayfinding support to enable the person to find their vehicle. Ride support may also use sensor information from the vehicle when providing wayfinding support.

Abstract: Aspects of the disclosure provide for advanced trip planning for an autonomous vehicle service. For instance, an example method may include determining a potential pickup location for a user, determining a set of potential destination locations for a user, and determining a set of potential trips. For each potential trip a vehicle of a fleet of autonomous vehicles of the service may be assigned and trip information, including an estimated time of arrival for the assigned vehicle of the potential trip to reach the destination location of the potential trip, may be determined. The trip information for each potential trip may be provided for display to the user. Thereafter, confirmation information identifying one of the set of potential trips may be received, and the assigned vehicle for one first of the set of potential trips may be dispatched to pick up the user.

Abstract: Aspects of the technology relate to assisting a passenger in an autonomous vehicle without a driver. For instance, after a door of the vehicle is opened, a predetermined period of time may be waited by processors of computing devices of the vehicle. After waiting the predetermined period of time and when the vehicle's door remains open, a set of instructions for closing the vehicle's door may be played by the processors through a speaker of the vehicle. Once the door of the vehicle is closed, an announcement may be played by the processors through the speaker requesting that the passenger press a first button to initiate a ride to a destination. In response to the first button being pressed, the ride to the destination may be initiated by the processors by maneuvering the vehicle autonomously to the destination.

Abstract: Aspects of the disclosure provide a method of facilitating communications from an autonomous vehicle to a user. For instance, a method may include, while attempting to pick up the user and prior to the user entering an vehicle, inputting a current location of the vehicle and map information into a model in order to identify a type of communication action for communicating a location of the vehicle to the user; enabling a first communication based on the type of the communication action; determining whether the user has responded to the first communication from received sensor data; and enabling a second communication based on the determination of whether the user has responded to the communication.

Abstract: Aspects of the technology relate to assisting a passenger in an autonomous vehicle without a driver. For instance, after a door of the vehicle is opened, a predetermined period of time may be waited by processors of computing devices of the vehicle. After waiting the predetermined period of time and when the vehicle's door remains open, a set of instructions for closing the vehicle's door may be played by the processors through a speaker of the vehicle. Once the door of the vehicle is closed, an announcement may be played by the processors through the speaker requesting that the passenger press a first button to initiate a ride to a destination. In response to the first button being pressed, the ride to the destination may be initiated by the processors by maneuvering the vehicle autonomously to the destination.

Abstract: Aspects of the disclosure provide a method of facilitating communications from an autonomous vehicle to a user. For instance, a method may include, while attempting to pick up the user and prior to the user entering an vehicle, inputting a current location of the vehicle and map information into a model in order to identify a type of communication action for communicating a location of the vehicle to the user; enabling a first communication based on the type of the communication action; determining whether the user has responded to the first communication from received sensor data; and enabling a second communication based on the determination of whether the user has responded to the communication.

Abstract: Aspects of the technology relate to assisting a passenger in an autonomous vehicle without a driver. For instance, after a door of the vehicle is opened, a predetermined period of time may be waited by processors of computing devices of the vehicle. After waiting the predetermined period of time and when the vehicle's door remains open, a set of instructions for closing the vehicle's door may be played by the processors through a speaker of the vehicle. Once the door of the vehicle is closed, an announcement may be played by the processors through the speaker requesting that the passenger press a first button to initiate a ride to a destination. In response to the first button being pressed, the ride to the destination may be initiated by the processors by maneuvering the vehicle autonomously to the destination.