Abstract: A method of determining a return option for a customer of a retail enterprise. The method includes receiving a request to return a previously-ordered inventory item. The request includes item attributes including an item description and an item cost of the previously-ordered inventory item. Customer attributes are received, which include a customer profile, historical sales order metrics, and historical return metrics from a customer attribute database. A risk score for the customer is determined. The risk score is based, at least in part, on the customer attributes and one or more rules assessed by a customer risk assessment tool of the retail enterprise. Based on the risk score and the item attributes, at least one return processing option for the customer is automatically determined. The at least one return processing option is presented to the customer for selection.