Abstract: A retainer apparatus for removably engaging a first article to a second article, the apparatus including a beam with a first end having an eyelet plus an open ended hook and a second end having a cavity. Operationally, the eyelet is pivotally attached the first article, thus the open ended hook is solely removably engagable with the second article. Also, a flexible finger extension constructed of an elongated element to form an open ended perimeter that closes the hook, wherein the elongated element terminates in a primary end portion pivotally connected to the first end, going to a perimeter section, and terminates in an opposing secondary end that is pivotally connected to the first end. Wherein operationally, the finger is urged to close the hook retaining the second article and the finger can be manually opened to release the second article with the cavity moved away from the second article.

Abstract: A system and method for notifying customer service personnel of customer feedback messages. When a feedback message is received from a customer, an electronic notification message or “alert” message is transmitted to customer service personnel indicating receipt of the message. The system may record spoken feedback messages from customers which are stored in audio files. Customer service personnel may then call into the system to listen to the audio file. Alternatively, the audio file is attached to the alert message. An additional embodiment enables records related to received customer feedback messages to be displayed and tracked using a web site.