Abstract: A method for controlling the user interfaces within a workflow manager to limit access to configuration and development files in the workflow manager is provided. The method comprises receiving from a user a request to edit a file in the workflow manager, wherein the file is one of a configuration file and a development file. The method also comprises determining whether the user has checked out the file. Additionally, the method comprises providing the user with an editor user interface to edit the file if the file is checked out to the user, wherein access to the files in the workflow manager is available only from within the workflow manager itself, wherein the files are not lockable to inhibit access to the files, wherein the file is available to be checked out to only one user at a time, and wherein the user interfaces in the workflow manager are configurable.

Abstract: A computer-implemented bridge manager tool is provided including a checklist component, a timer component, an application launching component, a note taking component, a paging component, a database component, a documentation access component, and a graphical interface. The checklist component is operable to itemize tasks related to a problem managed via the bridge manager tool. The timer component is operable to track a time aspect related to the problem managed via the bridge manager tool. The application launching component is operable to launch one or more applications external to the bridge manager tool. The note taking component is operable to document events related to a problem managed via the bridge manager tool. The paging component is operable to send a page to an individual or group and the database component is operable to store data related to a problem managed via the bridge manager tool.