Abstract: Embodiments of the invention provide for dynamically generating an interface including conditional content based on runtime variables related to the device on which the content will be presented. Embodiments provide for creating and using runtime variables for showing or hiding data, depending on the type of device that the interface is accessed from. In other words, embodiments allow a designer of the interface to define conditional sections within the interface and the conditions, i.e., values of the runtime variables, upon which those section should be included or excluded from the interface. Based on the definition of these sections and the runtime values of variables associated with those sections, e.g., variables representing a device type, application type, mode, etc. of a client device on which the content will be presented, embodiments can provide an interface tailored to be presented on that type of device.

Abstract: Embodiments of the invention provide for dynamically generating an interface including conditional content based on runtime variables related to the device on which the content will be presented. Embodiments provide for creating and using runtime variables for showing or hiding data, depending on the type of device that the interface is accessed from. In other words, embodiments allow a designer of the interface to define conditional sections within the interface and the conditions, i.e., values of the runtime variables, upon which those section should be included or excluded from the interface. Based on the definition of these sections and the runtime values of variables associated with those sections, e.g., variables representing a device type, application type, mode, etc. of a client device on which the content will be presented, embodiments can provide an interface tailored to be presented on that type of device.

Abstract: Embodiments of the invention provide systems and methods for managing interactions with a customer in a customer relationship management system. Generally speaking, embodiments of the present invention provide the ability to track customer activity resulting from service related emails or other messages by capturing interaction with the message itself (views/clicks) and the subsequent interaction the user has with the website landing pages. This captured information can then be displayed in a format that allows the agent who sent the response to see the chronological order of various responses sent and the associated activity with each response all of which can be tracked by the individual email addresses associated with the contact.