Patents by Inventor Colin D. Kelley
Colin D. Kelley has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Publication number: 20150379562Abstract: An online and offline communication processing and tracking using data processing and data/voice networks is described. A phone address from a phone address number pool is automatically assigned to a first entity. A call quality rating is determined and recorded. A call from a caller directed to the phone address is received at a call bridging system coupled to at least one network, wherein the call is associated with call signaling information. Based at least in part on the call quality associated with the caller call, the caller call is assigned to a first location in a call queue. An outbound call is generated from the call bridging system and the inbound and the outbound calls are bridged. One or more parameters of the bridged call are compared to the call quality rating. An indication is recorded regarding the successful bridging of the calls in association with an entity identifier.Type: ApplicationFiled: September 8, 2015Publication date: December 31, 2015Inventors: Jason S. Spievak, Colin D. Kelley, David S. Trandal
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Publication number: 20150358459Abstract: Methods and systems for reducing the impact of fraudulent or spam calls are disclosed. One or more calls to a first phone address are received, the first phone address not currently associated with a communication for a customer prospect. The calling party phone addresses associated with the calls received prior to the association of the first phone address to the first communication are stored. Then the first phone address is associated to the first communication. A first call to the first phone address is received. Prior to answering the first call and at least partly in response to a determination that a calling party phone address of the first call matches one of the previously stored calling party phone address, the first call is identified as a spam or otherwise undesirable call candidate and may be rejected.Type: ApplicationFiled: August 17, 2015Publication date: December 10, 2015Inventors: Jason S. Spievak, Colin D. Kelley, Victor Borda
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Patent number: 9167078Abstract: Methods and systems for reducing the impact of fraudulent or spam calls are disclosed. One or more calls to a first phone address are received, the first phone address not currently associated with a communication for a customer prospect. The calling party phone addresses associated with the calls received prior to the association of the first phone address to the first communication are stored. Then the first phone address is associated to the first communication. A first call to the first phone address is received. Prior to answering the first call and at least partly in response to a determination that a calling party phone address of the first call matches one of the previously stored calling party phone address, the first call is identified as a spam or otherwise undesirable call candidate and may be rejected.Type: GrantFiled: January 28, 2015Date of Patent: October 20, 2015Assignee: INVOCA, INC.Inventors: Jason S. Spievak, Colin D. Kelley, Victor Borda
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Publication number: 20150249737Abstract: Methods and systems for reducing the impact of fraudulent or spam calls are disclosed. One or more calls to a first phone address are received, the first phone address not currently associated with a communication for a customer prospect. The calling party phone addresses associated with the calls received prior to the association of the first phone address to the first communication are stored. Then the first phone address is associated to the first communication. A first call to the first phone address is received. Prior to answering the first call and at least partly in response to a determination that a calling party phone address of the first call matches one of the previously stored calling party phone address, the first call is identified as a spam or otherwise undesirable call candidate and may be rejected.Type: ApplicationFiled: January 28, 2015Publication date: September 3, 2015Inventors: Jason S. Spievak, Colin D. Kelley, Victor Borda
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Publication number: 20150215459Abstract: The present invention provides flexible call processing. For example, a call processor system can receive an inbound call intended for a called party and place an outbound call to the called party. The call processing system can provide the called party with a call transfer option.Type: ApplicationFiled: October 31, 2014Publication date: July 30, 2015Inventors: Leland W. Kirchhoff, David S. Trandal, Colin D. Kelley, David J. Brahm, Robert F. Smith, David F. Hofstatter, Robert A. Dolan
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Patent number: 9036808Abstract: An online and offline communication processing and tracking using data processing and data/voice networks is described. A phone address from a phone address number pool is automatically assigned to a first entity. A call quality rating is determined and recorded. A call from a caller directed to the phone address is received at a call bridging system coupled to at least one network, wherein the call is associated with call signaling information. Based at least in part on the call quality associated with the caller call, the caller call is assigned to a first location in a call queue. An outbound call is generated from the call bridging system and the inbound and the outbound calls are bridged. One or more parameters of the bridged call are compared to the call quality rating. An indication is recorded regarding the successful bridging of the calls in association with an entity identifier.Type: GrantFiled: November 18, 2014Date of Patent: May 19, 2015Assignee: INVOCA, INC.Inventors: Colin D. Kelley, Jason S. Spievak, David S. Trandal
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Publication number: 20150071427Abstract: An online and offline communication processing and tracking using data processing and data/voice networks is described. A phone address from a phone address number pool is automatically assigned to a first entity. A call quality rating is determined and recorded. A call from a caller directed to the phone address is received at a call bridging system coupled to at least one network, wherein the call is associated with call signaling information. Based at least in part on the call quality associated with the caller call, the caller call is assigned to a first location in a call queue. An outbound call is generated from the call bridging system and the inbound and the outbound calls are bridged. One or more parameters of the bridged call are compared to the call quality rating. An indication is recorded regarding the successful bridging of the calls in association with an entity identifier.Type: ApplicationFiled: November 18, 2014Publication date: March 12, 2015Inventors: Colin D. Kelley, Jason S. Spievak, David S. Trandal
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Patent number: 8958782Abstract: Methods and systems are described for processing call blocking instructions and for managing mobile messaging. A method of processing call blocking instructions is described. A call processing system receives a call from a caller intended for a first user. A notification regarding the call is transmitted to a mobile device associated with the first user. A message from the user is received via the mobile device, wherein the message is a text or multimedia type message. At least partly in response to the message, the caller is placed on a blacklist indicating that future calls from the caller to the user are to be blocked.Type: GrantFiled: July 3, 2014Date of Patent: February 17, 2015Assignee: Callwave Communications, LLCInventors: Leland W. Kirchhoff, Colin D. Kelley, David S. Trandal, David F. Hofstatter
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Patent number: 8917860Abstract: An online and offline communication processing and tracking using data processing and data/voice networks is described. A phone address from a phone address number pool is automatically assigned to a first entity. A call quality rating is determined and recorded. A call from a caller directed to the phone address is received at a call bridging system coupled to at least one network, wherein the call is associated with call signaling information. Based at least in part on the call quality associated with the caller call, the caller call is assigned to a first location in a call queue. An outbound call is generated from the call bridging system and the inbound and the outbound calls are bridged. One or more parameters of the bridged call are compared to the call quality rating. An indication is recorded regarding the successful bridging of the calls in association with an entity identifier.Type: GrantFiled: June 30, 2014Date of Patent: December 23, 2014Assignee: Invoca, Inc.Inventors: Robert J. Duva, Colin D. Kelley, Jason S. Spievak, David S. Trandal
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Patent number: 8910140Abstract: A method of distributing a software upgrade to user computer systems having a software application installed thereon is disclosed. A determination is made as whether the software upgrade is to be a forced upgrade or a recommended upgrade for a first user based on a parameter related to the first user or the software upgrade. A determination is made as to whether a software upgrade file is to be downloaded to a user computer using a trickle mode or a burst mode.Type: GrantFiled: June 26, 2014Date of Patent: December 9, 2014Assignee: Callwave Communications, LLCInventors: David Giannini, Scott Herriman, Donnie Tognazzini, Colin D. Kelley
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Publication number: 20140314215Abstract: An online and offline communication processing and tracking using data processing and data/voice networks is described. A phone address from a phone address number pool is automatically assigned to a first entity. A call quality rating is determined and recorded. A call from a caller directed to the phone address is received at a call bridging system coupled to at least one network, wherein the call is associated with call signaling information. Based at least in part on the call quality associated with the caller call, the caller call is assigned to a first location in a call queue. An outbound call is generated from the call bridging system and the inbound and the outbound calls are bridged. One or more parameters of the bridged call are compared to the call quality rating. An indication is recorded regarding the successful bridging of the calls in association with an entity identifier.Type: ApplicationFiled: June 30, 2014Publication date: October 23, 2014Inventors: Robert J. Duva, Colin D. Kelley, Jason S. Spievak, David S. Trandal
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Publication number: 20140214530Abstract: An online and offline communication processing and tracking using data processing and data/voice networks is described. A phone address from a phone address number pool is automatically assigned to a first entity. A call quality rating is determined and recorded. A call from a caller directed to the phone address is received at a call bridging system coupled to at least one network, wherein the call is associated with call signaling information. Based at least in part on the call quality associated with the caller call, the caller call is assigned to a first location in a call queue. An outbound call is generated from the call bridging system and the inbound and the outbound calls are bridged. One or more parameters of the bridged call are compared to the call quality rating. An indication is recorded regarding the successful bridging of the calls in association with an entity identifier.Type: ApplicationFiled: February 19, 2014Publication date: July 31, 2014Applicant: Invoca, Inc.Inventors: Robert J. Duva, Colin D. Kelley, Jason S. Spievak, David S. Trandal
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Patent number: 8781105Abstract: An online and offline communication processing and tracking using data processing and data/voice networks is described. A phone address from a phone address number pool is automatically assigned to a first entity. A call quality rating is determined and recorded. A call from a caller directed to the phone address is received at a call bridging system coupled to at least one network, wherein the call is associated with call signaling information. Based at least in part on the call quality associated with the caller call, the caller call is assigned to a first location in a call queue. An outbound call is generated from the call bridging system and the inbound and the outbound calls are bridged. One or more parameters of the bridged call are compared to the call quality rating. An indication is recorded regarding the successful bridging of the calls in association with an entity identifier.Type: GrantFiled: February 19, 2014Date of Patent: July 15, 2014Assignee: Invoca, Inc.Inventors: Robert J. Duva, Colin D. Kelley, Jason S. Spievak, David S. Trandal
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Patent number: 8767946Abstract: An online and offline communication processing and tracking using data processing and data/voice networks is described. A phone address from a phone address number pool is automatically assigned to a first entity. A call quality rating is determined and recorded. A call from a caller directed to the phone address is received at a call bridging system coupled to at least one network, wherein the call is associated with call signaling information. Based at least in part on the call quality associated with the caller call, the caller call is assigned to a first location in a call queue. An outbound call is generated from the call bridging system and the inbound and the outbound calls are bridged. One or more parameters of the bridged call are compared to the call quality rating. An indication is recorded regarding the successful bridging of the calls in association with an entity identifier.Type: GrantFiled: February 19, 2014Date of Patent: July 1, 2014Assignee: Invoca, Inc.Inventors: Robert J. Duva, Colin D. Kelley, Jason S. Spievak, David S. Trandal
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Publication number: 20140172504Abstract: An online and offline communication processing and tracking using data processing and data/voice networks is described. A phone address from a phone address number pool is automatically assigned to a first entity. A call quality rating is determined and recorded. A call from a caller directed to the phone address is received at a call bridging system coupled to at least one network, wherein the call is associated with call signaling information. Based at least in part on the call quality associated with the caller call, the caller call is assigned to a first location in a call queue. An outbound call is generated from the call bridging system and the inbound and the outbound calls are bridged. One or more parameters of the bridged call are compared to the call quality rating. An indication is recorded regarding the successful bridging of the calls in association with an entity identifier.Type: ApplicationFiled: February 19, 2014Publication date: June 19, 2014Applicant: INVOCA, INC.Inventors: Robert J. Duva, Colin D. Kelley, Jason S. Spievak, David S. Trandal
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Patent number: 8755511Abstract: An online and offline communication processing and tracking using data processing and data/voice networks is described. A phone address from a phone address number pool is automatically assigned to a first entity. A call quality rating is determined and recorded. A call from a caller directed to the phone address is received at a call bridging system coupled to at least one network, wherein the call is associated with call signaling information. Based at least in part on the call quality associated with the caller call, the caller call is assigned to a first location in a call queue. An outbound call is generated from the call bridging system and the inbound and the outbound calls are bridged. One or more parameters of the bridged call are compared to the call quality rating. An indication is recorded regarding the successful bridging of the calls in association with an entity identifier.Type: GrantFiled: October 31, 2013Date of Patent: June 17, 2014Assignee: Invoca, Inc.Inventors: Robert J. Duva, Colin D. Kelley, Jason S. Spievak, David S. Trandal
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Patent number: 8687794Abstract: The present invention relates to online and offline communication processing and tracking using data processing and data/voice networks. A phone address is automatically assigned to a first entity. A call quality rating is determined and recorded. A call from a caller directed to the phone address is received at a call bridging system coupled to at least one network, wherein the call is associated with call signaling information. Based at least in part on the call quality associated with the caller call, the caller call is assigned to a first location in a call queue. An outbound call is generated from the call bridging system and the inbound and the outbound calls are bridged. One or more parameters of the bridged call are compared to the call quality rating. An indication is recorded regarding the successful bridging of the calls in association with a first entity identifier.Type: GrantFiled: September 2, 2009Date of Patent: April 1, 2014Assignee: Invoca, Inc.Inventors: Jason S. Spievak, Robert J. Duva, Colin D. Kelley
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Publication number: 20140058831Abstract: An online and offline communication processing and tracking using data processing and data/voice networks is described. A phone address from a phone address number pool is automatically assigned to a first entity. A call quality rating is determined and recorded. A call from a caller directed to the phone address is received at a call bridging system coupled to at least one network, wherein the call is associated with call signaling information. Based at least in part on the call quality associated with the caller call, the caller call is assigned to a first location in a call queue. An outbound call is generated from the call bridging system and the inbound and the outbound calls are bridged. One or more parameters of the bridged call are compared to the call quality rating. An indication is recorded regarding the successful bridging of the calls in association with an entity identifier.Type: ApplicationFiled: October 31, 2013Publication date: February 27, 2014Applicant: Invoca, Inc.Inventors: Robert J. Duva, Colin D. Kelley, Jason S. Spievak, David S. Trandal
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Patent number: 8577016Abstract: An online and offline communication processing and tracking using data processing and data/voice networks is described. A phone address from a phone address number pool is automatically assigned to a first entity. A call quality rating is determined and recorded. A call from a caller directed to the phone address is received at a call bridging system coupled to at least one network, wherein the call is associated with call signaling information. Based at least in part on the call quality associated with the caller call, the caller call is assigned to a first location in a call queue. An outbound call is generated from the call bridging system and the inbound and the outbound calls are bridged. One or more parameters of the bridged call are compared to the call quality rating. An indication is recorded regarding the successful bridging of the calls in association with an entity identifier.Type: GrantFiled: March 14, 2013Date of Patent: November 5, 2013Assignee: Ringrevenue, Inc.Inventors: Robert J. Duva, Colin D. Kelley, Jason S. Spievak, David S. Trandal
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Patent number: 8401172Abstract: An online and offline communication processing and tracking using data processing and data/voice networks is described. A phone address from a phone address number pool is automatically assigned to a first entity. A call quality rating is determined and recorded. A call from a caller directed to the phone address is received at a call bridging system coupled to at least one network, wherein the call is associated with call signaling information. Based at least in part on the call quality associated with the caller call, the caller call is assigned to a first location in a call queue. An outbound call is generated from the call bridging system and the inbound and the outbound calls are bridged. One or more parameters of the bridged call are compared to the call quality rating. An indication is recorded regarding the successful bridging of the calls in association with an entity identifier.Type: GrantFiled: July 31, 2012Date of Patent: March 19, 2013Assignee: Ringrevenue, Inc.Inventors: Robert J. Duva, Colin D. Kelley, Jason S. Spievak