Patents by Inventor Colleen Conway Walsh

Colleen Conway Walsh has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Automated Customer Trust Measurement and Insights Generation Platform
    Publication number: 20230206255
    Abstract: A method for predicting a customer trust target metric includes receiving, from a business, a customer trust target metric definition defining a customer trust target metric customized by the business. The method also includes obtaining sentiment data representative of one or more interactions between a customer and the business. The sentiment data includes textual feedback data and non-textual metadata. The method also includes determining, using a natural language processing model, a sentiment score of the sentiment data. Further, the method includes predicting, using the sentiment score and the customer trust target metric definition, a respective customer trust target metric for a respective one of the one or more interactions between the customer and the business. The method also includes sending, to the business, the predicted respective customer trust target metric.
    Type: Application
    Filed: December 27, 2021
    Publication date: June 29, 2023
    Applicant: Google LLC
    Inventors: Rui Zhong, Xu Gao, Colleen Conway Walsh, Aditya Padala, Hirak Mondal, Dayu Yuan, Ngoc Thuy Le, Zi Yang, Pradhat Kiran Bharathidhasan, Sarath Balasubramaniam Ramachandran