Abstract: An electronic insurance claim scoping method and system are configured to instantiate a scoping software application on a portable computing device used by an insurance claims adjuster. The portable computing device retrieves a record identifying an insurance claim assigned to the claims adjuster wherein the insurance claim is directed to damage to an improvement located on a subject real property. A scope record is presented on a display associated with the portable computing device, and first a plurality of entries of the scope record associated with the insurance claim is populated. From the claims adjuster, the portable computing device accepts user input associated with the subject real property that is associated with the insurance claim. A second plurality of entries of the scope record is populated with information based on user input from the claims adjuster, and the scope record is communicated to a remote computing server.

Abstract: An insurance claim report generating system includes an interactive voice response (IVR) system, a voice recognition server, and a voice activated database (VAD) device. The IVR system receives telephone calls from remote devices, delivers audio scripts having prompts directed by both templates and data received from the remote devices. The IVR system receives dual-tone, multi-frequency (DTMF) information and human voice information in response to the prompts. The voice recognition server generates text from the human voice information using a dictionary of insurance relevant terms. The VAD device receives first digital information from the IVR system and second digital information from the voice recognition server. The first digital information is derived from the DTMF information, and the second digital information is derived from the human voice information. The VAD device generates an insurance claim report from at least some of the first or second digital information.