Abstract: A method, non-transitory computer readable medium, and apparatus for predicting a service call for digital printing equipment from a customer are disclosed. For example, the method detects a triggering event based upon a number of detections of an event on a digital printing equipment exceeding a threshold within a predefined time period, wherein the number of detected events on the digital printing equipment exceeding the threshold within the predefined time period is indicative of an impending soft failure, calculates a probability that the customer will place the service call due to the impending soft failure within a second predefined period of time based on a fusion of a hazard model of the digital printing equipment, a customer behavior model and the number of detections of the event in response to the triggering event being detected and determines an action based upon the probability using a cost based utility function.

Abstract: A method of dispatching a service call for an electromechanical device, such as a document production device, is disclosed. The method includes receiving, by a dispatching server, a communication requesting service on a first document production device. The communication includes a unique identifier corresponding to the first device. A data server stores operational history data for a multiple document production devices, and the dispatching server accesses the operational history data in the data server to retrieve service data for the first device. The dispatching service sends a service order message to a customer service representative mobile communication device. The service order message includes a location identifier for the first device, operator contact information for the first device, and the service data.