Patents by Inventor Constance Carlson

Constance Carlson has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Methods and apparatus for automating the servicing of telephone calls including requesting directional and/or other types of information
    Patent number: 7606359
    Abstract: Methods and apparatus for providing operator services to callers in a fully or partially automated manner are disclosed. In addition, the present invention is directed to methods and apparatus for providing new telephone services, e.g., the forwarding of messages to non-published telephone number customers. It is also directed to methods and apparatus that can be used to detect, report and correct operator input errors. Automated, e.g., unmanned, apparatus of the present invention are capable of interfacing with conventional telephone switches using known operator protocols. This allows automated devices of the present invention to appear to existing telephone switches as manned operator positions capable of servicing telephone calls. In accordance with the present invention, the unmanned apparatus of the present invention is assigned one or more operator position identifiers conventionally used to identify manned operator positions.
    Type: Grant
    Filed: September 17, 1998
    Date of Patent: October 20, 2009
    Assignee: Verizon Services Corp.
    Inventors: Craig Reding, Menno Aartsen, Lisa M. Amberger, Constance Carlson, Suzi Levas, Mike Metaxas, Jan Stein, Rao Tanuku, Thea Turner
  • Methods and apparatus for automating the telephone operator services
    Patent number: 6480598
    Abstract: Methods and apparatus for providing operator services to callers in a fully or partially automated manner are disclosed. In addition, the present invention is directed to methods and apparatus for providing new telephone services, e.g., the forwarding of messages to non-published telephone number customers. It is also directed to methods and apparatus that can be used to detect, report and correct operator input errors. Automated, e.g., unmanned, apparatus of the present invention are capable of interfacing with conventional telephone switches using known operator protocols. This allows automated devices of the present invention to appear to existing telephone switches as manned operator positions capable of servicing telephone calls. In accordance with the present invention, the unmanned apparatus of the present invention is assigned one or more operator position identifiers conventionally used to identify manned operator positions.
    Type: Grant
    Filed: September 17, 1998
    Date of Patent: November 12, 2002
    Assignee: Verizon Services Corp.
    Inventors: Craig Reding, Menno Aartsen, Lisa M. Amberger, Constance Carlson, Suzi Levas, Mike Metaxas, Jan Stein, Rao Tanuku, Thea Turner
  • System for using an independent mediator for monitoring control data and transferring selected control data to a remote computer for concurrent processing
    Patent number: 5664103
    Abstract: The present invention which is an interactive communication system includes a specialized software or programming system to function in a general field known as intelligent tutoring, which is a promising means of delivering instructions on procedural skills relating to programming and like subjects. What has been developed is integrated distance learning tutor (IDLT) techniques involving the specialized programming, and which inexpensively integrates the concepts of "shared work space" and distance learning technology for a PC based intelligent tutoring systems.
    Type: Grant
    Filed: April 14, 1993
    Date of Patent: September 2, 1997
    Assignee: NYNEX Science & Technology
    Inventors: Jan Stein, Constance Carlson