Patents by Inventor Constance James

Constance James has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Text chat
    Patent number: 9077699
    Abstract: A method and system for determining which online banking customers of a financial institution may be invited to chat with available customer service representatives or agents. Additionally, after a customer is invited to text-chat with a customer service representative or agent, the customer may be allowed to communicate via text-chat with one or more customer service representatives or agents without redundantly inputting the customer's identification information, advantageously saving time and improving customer satisfaction.
    Type: Grant
    Filed: September 11, 2008
    Date of Patent: July 7, 2015
    Assignee: Bank of America Corporation
    Inventor: Constance James
  • Braiding implement
    Patent number: D560850
    Type: Grant
    Filed: November 15, 2006
    Date of Patent: January 29, 2008
    Inventor: Constance James