Abstract: Systems and methods for privacy-protecting hybrid cloud and premise stream processing are disclosed. In one embodiment, in an information processing device comprising at least one computer processor, a method for processing a voice communication including restricted content may include: (1) receiving from an electronic device, a customer communication; (2) identifying restricted content in the customer communication; (3) masking or marking the restricted content in the customer communication; (4) communicating the customer communication with the masked or marked restricted content to a cloud processor; (5) receiving a processed responsive communication comprising the masked or marked restricted content from the cloud processor; (6) unmasking or unmarking the restricted content in the processed responsive communication; and (7) communicating the processed responsive communication comprising the unmasked or unmarked restricted content to the electronic device.

Abstract: Systems and methods for privacy-protecting hybrid cloud and premise stream processing are disclosed. In one embodiment, in an information processing device comprising at least one computer processor, a method for processing a voice communication including restricted content may include: (1) receiving from an electronic device, a customer communication; (2) identifying restricted content in the customer communication; (3) masking or marking the restricted content in the customer communication; (4) communicating the customer communication with the masked or marked restricted content to a cloud processor; (5) receiving a processed responsive communication comprising the masked or marked restricted content from the cloud processor; (6) unmasking or unmarking the restricted content in the processed responsive communication; and (7) communicating the processed responsive communication comprising the unmasked or unmarked restricted content to the electronic device.

Abstract: Systems and methods for privacy-protecting hybrid cloud and premise stream processing are disclosed. In one embodiment, in an information processing device comprising at least one computer processor, a method for processing a voice communication including restricted content may include: (1) receiving from an electronic device, a customer communication; (2) identifying restricted content in the customer communication; (3) masking or marking the restricted content in the customer communication; (4) communicating the customer communication with the masked or marked restricted content to a cloud processor; (5) receiving a processed responsive communication comprising the masked or marked restricted content from the cloud processor; (6) unmasking or unmarking the restricted content in the processed responsive communication; and (7) communicating the processed responsive communication comprising the unmasked or unmarked restricted content to the electronic device.

Abstract: Systems and methods for privacy-protecting hybrid cloud and premise stream processing are disclosed. In one embodiment, in an information processing device comprising at least one computer processor, a method for processing a voice communication including restricted content may include: (1) receiving from an electronic device, a customer communication; (2) identifying restricted content in the customer communication; (3) masking or marking the restricted content in the customer communication; (4) communicating the customer communication with the masked or marked restricted content to a cloud processor; (5) receiving a processed responsive communication comprising the masked or marked restricted content from the cloud processor; (6) unmasking or unmarking the restricted content in the processed responsive communication; and (7) communicating the processed responsive communication comprising the unmasked or unmarked restricted content to the electronic device.

Abstract: An apparatus is provided in one example embodiment and includes a locking member configured to be coupled to a case that contacts an electronic component, the locking member being part of a security protocol having a secure mode and a disabled mode. The secure mode restricts access to the electronic component and the disabled mode provides access to the electronic component. A signal receiver is configured to be coupled to the locking member to electronically control the locking member in order to switch between the modes. In more specific embodiments, the signal receiver receives instructions for switching the modes from a remote device configured to be coupled to a network. The remote device receives a password from an end user seeking to switch to one of the modes and the remote device switches between the modes if the password is authenticated.

Abstract: An apparatus is provided in one example embodiment and includes a locking member configured to be coupled to a case that contacts an electronic component, the locking member being part of a security protocol having a secure mode and a disabled mode. The secure mode restricts access to the electronic component and the disabled mode provides access to the electronic component. A signal receiver is configured to be coupled to the locking member to electronically control the locking member in order to switch between the modes. In more specific embodiments, the signal receiver receives instructions for switching the modes from a remote device configured to be coupled to a network. The remote device receives a password from an end user seeking to switch to one of the modes and the remote device switches between the modes if the password is authenticated.

Abstract: Methods and apparatus are provided for maintaining state information in an event driven thin client environment. A server-based method is provided for updating a presentation in an event driven, thin client device, comprising the steps of detecting a new presentation event; and sending a notification call to the client device containing information related to the presentation event to be recorded in a data model on the client device. A client-based method is provided for updating a presentation in an event driven, thin client device, comprising the steps of receiving a new presentation event from an application controller on an application server; and updating a local data model on the client device with information related to the presentation event. In addition, the presentation on the client device can optionally be updated based on the information related to the presentation event.

Abstract: Methods and apparatus are provided for maintaining state information in an event driven thin client environment. A server-based method is provided for updating a presentation in an event driven, thin client device, comprising the steps of detecting a new presentation event; and sending a notification call to the client device containing information related to the presentation event to be recorded in a data model on the client device. A client-based method is provided for updating a presentation in an event driven, thin client device, comprising the steps of receiving a new presentation event from an application controller on an application server; and updating a local data model on the client device with information related to the presentation event. In addition, the presentation on the client device can optionally be updated based on the information related to the presentation event.