Patents by Inventor Cornelia Kinateder

Cornelia Kinateder has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Integrated service support tool across multiple applications
    Patent number: 10540661
    Abstract: A system for an integrated support interface across multiple different software applications includes an integrated support user interface, an application connector and a first support integration module. The integrated support user interface includes received user input. The application connector interfaces with multiple different software applications and receives from at least one of the software applications an application context, a user role and a system context. The first support integration module maps existing received user input to at least one support ticket and enables a chat with a user operating on an internal support system and enables a search of a customer support system for information related to the support ticket, the application context, the user role and the system context for display of results from the customer support system on the integrated support user interface. The integrated support user interface displays the results.
    Type: Grant
    Filed: February 23, 2017
    Date of Patent: January 21, 2020
    Assignee: SAP SE
    Inventors: Stephan Lange, Josef Schmidt, Lars Riecke, Cornelia Kinateder, Normen Rosch, Ioannis Grammatikakis
  • INTEGRATED SERVICE SUPPORT TOOL ACROSS MULTIPLE APPLICATIONS
    Publication number: 20170330195
    Abstract: A system for an integrated support interface across multiple different software applications includes an integrated support user interface, an application connector and a first support integration module. The integrated support user interface includes received user input. The application connector interfaces with multiple different software applications and receives from at least one of the software applications an application context, a user role and a system context. The first support integration module maps existing received user input to at least one support ticket and enables a chat with a user operating on an internal support system and enables a search of a customer support system for information related to the support ticket, the application context, the user role and the system context for display of results from the customer support system on the integrated support user interface. The integrated support user interface displays the results.
    Type: Application
    Filed: February 23, 2017
    Publication date: November 16, 2017
    Inventors: Stephan Lange, Josef Schmidt, Lars Riecke, Cornelia Kinateder, Normen Rosch, Ioannis Grammatikakis