Patents by Inventor Craig Borgmeyer

Craig Borgmeyer has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Payment Networks and Methods for Processing Support Messages Associated With Features of Payment Networks
    Publication number: 20160239846
    Abstract: Networks and methods are provided for processing support messages related to one or more features of a payment network. In connection therewith, a support message is initially received from a customer of the payment network, including text related to an issue encountered by the customer with one or more features of the payment network. The text of the support message is normalized, and a score vector is assigned to the normalized support message. The score vector is indicative of a number of occurrences of multiple words in the normalized support message. A response message for the support message is then identified, based on the score vector, and transmitted to the customer.
    Type: Application
    Filed: February 12, 2015
    Publication date: August 18, 2016
    Inventors: Ravi Santosh Arvapally, Walter Lo Faro, Jeffrey Gordley, Craig Borgmeyer