Abstract: A system, method, and computer program product are provided for preventing excessive customer care. In use, one or more service provider systems are monitored for at least one proactive care action provided to at least one of a plurality of customers. Further, one or more proactive care actions are detected in the one or more systems. Information associated with the detected one or more proactive care actions is stored. Additionally, one or more proactive customer care interactions associated with the detected one or more proactive care actions are identified. Information associated with the one or more proactive customer care interactions is stored. Furthermore, one or more self-service click through events associated with the detected one or more proactive care actions are detected. Information associated with the one or more self-service click through events is stored. Further, at least one customer care policy of a service provider associated with the one or more service provider systems is identified.

Abstract: The presently disclosed technology includes a system, method, and computer program product are provided for collection of consumer eyewear preference trending, consumer statistics, competitive eyewear purchasing comparison, consumer fashion personality, social feedback on eyewear, and consumer personal attributes related to eyewear purchasing.

Abstract: The presently disclosed technology includes a system, method, and computer program product provided for changing the timing of selection of optometric frame inventory sufficient enough to enable virtual inventory that can be fulfilled in time to match the traditional optometric experience of trying on glasses frames in the optometric practice.

Abstract: The presently disclosed technology include a system, method, and computer program product to causes an optometrist's eyewear inventory to be available in advance of an optometric patient visit. In use, the inventory once only available in the optometry office becomes available, which allows the optometrist to compete with alternative non-optometry eyewear purveyors. Gathering relevant patient preference information, fashion preferences, and personal psychographic information allows the optometry staff to make better eyewear suggestions. The patient can review all eyewear options even when they are not at the optometry office. This process also allows the patient to access virtual or on-line inventory that would not otherwise be easily available to the patient. The patient can share the eyewear selection process with other individuals for assisting in the selection of eyewear. All information is provided to the optometric office with the purpose of optimizing the purchase experience for the specific patient.

Abstract: The presently disclosed technology provides a system, method, and computer program product for retailers to give product options to shopping consumers on a social media platform that consumers can use to make selections based on feedback from their social network. The network is an informal feedback loop that gives the consumer insight in their purchase decision before their purchase.

Abstract: A system, method, and computer program product are provided for proactively identifying and addressing customer needs. In use, at least one customer need for at least one customer is predicted, based, at least in part, on information associated with the one or more detected customer care request triggering events, information associated with the one or more customer care interactions, and information associated with the one or more after-effects.

Abstract: A system, method, and computer program product are provided for proactively identifying and addressing customer needs. In use, at least one customer need for at least one customer is predicted, based, at least in part, on information associated with the one or more detected customer care request triggering events, information associated with the one or more customer care interactions, and information associated with the one or more after-effects.

Abstract: A system, method, and computer program product are provided for predicting at least one reason for a current call received from a customer. In operation, information associated with at least one transaction corresponding to at least one customer is identified. Additionally, relevant data associated with the at least one customer is determined, based on the at least one transaction. Further, at least one reason for a current customer call received from the at least one customer is predicted, based on the relevant data associated with the at least one customer.