Abstract: Described is a method of handling automated conversations by categorizing a plurality of events which occur during automated conversations based on an impact of the events on a level of user satisfaction with the automated conversations, assigning to each category of events a quality score corresponding to the impact on user satisfaction of the events in each category and initiating a conversation handling action for one of the conversations based on the categories of events detected during the one of the conversations.

Abstract: A self-service terminal (10) comprises: a fascia (12) having a note entry/exit slot (56); and a note processing module (60) for processing notes deposited via the slot. The note processing module (60) includes a note transport mechanism (70, 70A) for transporting notes between the slot and a note imaging means (74) arranged to scan the notes at a first speed. The transport mechanism includes a loop (70A) arranged to transport notes through the imaging means (74) a second time at a second speed, the first speed being greater than said second speed.