Abstract: An interactive customer computer system for a hospitality facility includes a Web client, a property management system server, an event management server, a facility services server, an advertisement server, a security server, and a Web server. A customer accesses the customer computer system using the Web client. The Web server manages communication between the Web client and the property management system server, the event management server, the facility services server, advertisement server, and the security server. A hospitality facility administrator uses the customer computer system to send a message to a group of customers and to target advertising to customers based on information in the customer database of the property management system server. A customer uses the customer computer system to send a message to another customer and to obtain directions from a customer room to a location within the hospitality facility.