Patents by Inventor Craig Webster

Craig Webster has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 10497471
    Abstract: A management network allows monitoring and/or automation of a patient treatment regime prescribed by a medical practice. The management network provides links between a practice management system of the medical practice and related information sources such as pharmaceutical suppliers and referred practices. A query executed on the management network determines whether the requirements of a parameter of a patient treatment regime, such as the taking of prescribed medication, are being met and generates alarm notifications where necessary to the patient and/or prescribing practitioner.
    Type: Grant
    Filed: February 24, 2009
    Date of Patent: December 3, 2019
    Assignee: WEST CORPORATION
    Inventors: Cindy Rae Nelson, Craig A. Webster, John Lawrence Snapp, Rodney J. Kempkes
  • Patent number: 10412222
    Abstract: Disclosed are a method and apparatus of receiving and processing customer support calls. The calls may be initiated from a mobile/wireless device via a call function or via a mobile device application. An example method of operation may provide receiving a call from a mobile device and identifying the call as a customer service support inquiry. The method may further provide intercepting the call and redirecting the call to an interactive voice response proxy device responsive to identifying the call as a customer service support inquiry, accessing a database responsive to receiving the call and retrieving a data record that was created when the call was initiated.
    Type: Grant
    Filed: September 4, 2018
    Date of Patent: September 10, 2019
    Assignee: OPEN INVENTION NETWORK LLC
    Inventors: Mahendra Varman, Craig A. Webster, Jil M. Fisher
  • Patent number: 10389881
    Abstract: Processing customer communications may include receiving a communication from a customer device via a first communication medium, retrieving a customer record associated with the customer device, designating the communication as an active status, identifying an initial communication purpose based on a selection received from the customer device during the communication, and updating the customer record responsive to identifying the initial communication purpose by changing a status of the customer record to permit additional communication options.
    Type: Grant
    Filed: February 13, 2017
    Date of Patent: August 20, 2019
    Assignee: West Corporation
    Inventors: Andrew Bird, Jil M. Fisher, David Stirk, Craig A. Webster
  • Publication number: 20190238028
    Abstract: An electrical generator configured to convert kinetic energy into electrical energy. The electrical generator comprises: a housing; an actuator movable relative to the housing; and a rotatable member being rotatable relative to the housing and configured to cooperate with the actuator such that movement of the actuator causes rotation of the rotatable member. The electrical generator further comprises: a stator fixedly attached to the housing; and a rotor configured to receive rotational kinetic energy from the rotatable member. The rotor and stator are configured to interact such that rotation of the rotor relative to the stator results in electromagnetic induction in the rotor and/or the stator which produces three- phase alternating current. The electrical generator further comprises: an electronic circuit comprising a rectifier configured to convert the alternating current to direct current; and a current controller configured to regulate the direct current to be a fixed constant current.
    Type: Application
    Filed: May 10, 2017
    Publication date: August 1, 2019
    Inventors: Craig Webster, Ben Gordon
  • Patent number: 10362171
    Abstract: Processing customer communications may include receiving a communication from a customer device via a first communication medium, retrieving a customer record associated with the customer device, designating the communication as an active status, transmitting an option display link to the customer device via a second communication medium different from the first communication medium, receiving at least one selection from the customer device and identifying a purpose of the communication based on the at least one selection, updating the customer record to indicate multiple modes of communication compliance and to permit additional communication messages to be forwarded to the customer device, and elevating a status of the customer record based on the multiple modes of communication compliance.
    Type: Grant
    Filed: February 13, 2017
    Date of Patent: July 23, 2019
    Assignee: West Corporation
    Inventors: Andrew Bird, Jil M. Fisher, David Stirk, Craig A. Webster
  • Patent number: 10347369
    Abstract: Medical services are offered by various facilities near a patient's residence. The number of facility options continues to grow and the patients can now receive various different health care services. One example method of operation provides receiving updated patient information at a patient profile server, identifying a patient medical profile stored in memory associated with the updated patient information, and updating a patient status based on the updated patient information received, and modifying a patient schedule associated with the at least one patient status and storing the patient schedule in the patient medical profile.
    Type: Grant
    Filed: May 21, 2014
    Date of Patent: July 9, 2019
    Assignee: West Corporation
    Inventors: Robert J. Dudzinski, Jil M. Fisher, Troy G. Hottovy, Pamela Ann Mortenson, Craig A. Webster, Michelle Mason Winston
  • Patent number: 10333370
    Abstract: The present invention relates to a flooring system for generating electricity from users as they walk. A flooring system (1) for characterizing a footstep (2), comprising: a plurality of tiles (200) for supporting one or more people; and a plurality of sensors (100x, 100y, 100z), each sensor (100x, 100y, 100z) arranged to generate a signal representing a force applied thereto, wherein each tile (200) is supported by at least three sensors (100x, 100y, 100z), the flooring system (1) further comprising a data processing system (1001) in communication with each sensor (100x, 100y, 100z) for receiving the signal generated thereby, wherein for each tile (200): the data processing system (1001) is arranged to produce output data by comparing the signals received from the sensors (100x, 100y, 100z) supporting that tile (200) to estimate the location of a footstep (2).
    Type: Grant
    Filed: September 14, 2016
    Date of Patent: June 25, 2019
    Assignee: Pavegen Systems Limited
    Inventor: Craig Webster
  • Patent number: 10218847
    Abstract: A method and apparatus of applying user profile information to a customized application are disclosed. One example method of operation may include receiving an inquiry message or call from a user device, identifying and authorizing the user from inquiry message information received from the inquiry message, retrieving a user profile comprising at least one user preference, applying the at least one user preference to a user call processing application, and transmitting menu options to the user device based on the applied at least user preference.
    Type: Grant
    Filed: June 20, 2017
    Date of Patent: February 26, 2019
    Assignee: West Corporation
    Inventor: Craig A. Webster
  • Publication number: 20190048858
    Abstract: The present invention relates to a flooring system for generating electricity from users as they walk. A flooring system (1) for generating electricity, comprising: a plurality of generators (100), each generator (100) having a support, each generator being arranged to generate electricity from linear motion of the support in a first direction; and a plurality of tiles for supporting one or more people, wherein each support supports a plurality of tiles.
    Type: Application
    Filed: September 14, 2016
    Publication date: February 14, 2019
    Inventors: Craig WEBSTER, Philip TUCKER
  • Publication number: 20180347805
    Abstract: The contemplated system allows users to engage in a recording activity with studio quality light. Because the system is portable and easily deployable, the system can be carried to and quickly set up by the user in any location where the recording will occur. The system includes a lighting instrument that can be installed on the display with the web camera exposed. The lighting instrument includes a light source configuration that can reduce lens flare. The system allows for operation as a dock station when not deployed. The contemplated method allows users to operate the system. The method helps the user achieve the optimal light intensity and angle for the recording area with reduced time and efforts. The method may consider distance, ambient light, location of the subject and other factors in its determination. The method allows users to further adjust the intensity and angle if necessary.
    Type: Application
    Filed: May 29, 2018
    Publication date: December 6, 2018
    Inventors: Simon Anthony Abou-Fadel, Craig Webster
  • Publication number: 20180342929
    Abstract: The present invention relates to a flooring system for generating electricity from users as they walk. A flooring system (1) for characterising a footstep (2), comprising: a plurality of tiles (200) for supporting one or more people; and a plurality of sensors (100x, 100y, 100z), each sensor (100x, 100y, 100z) arranged to generate a signal representing a force applied thereto, wherein each tile (200) is supported by at least three sensors (100x, 100y, 100z), the flooring system (1) further comprising a data processing system (1001) in communication with each sensor (100x, 100y, 100z) for receiving the signal generated thereby, wherein for each tile (200): the data processing system (1001) is arranged to produce output data by comparing the signals received from the sensors (100x, 100y, 100z) supporting that tile (200) to estimate the location of a footstep (2).
    Type: Application
    Filed: September 14, 2016
    Publication date: November 29, 2018
    Applicant: PAVEGEN SYSTEMS LTD
    Inventor: Craig WEBSTER
  • Patent number: 10115130
    Abstract: A method and apparatus of applying user profile information to a customized application are disclosed. One example method of operation may include receiving an inquiry from a user device at a customer call center server and identifying and authorizing the user from the received inquiry. The method may also provide retrieving a user profile from memory that includes history information based on previous interactions between the user device and the customer call center server and calculating a prediction as to a purpose for the inquiry. The prediction may be based on user profile history, social networking profile information, recent transactions, etc. The method may also provide transmitting a response to the inquiry based on the calculated prediction.
    Type: Grant
    Filed: August 22, 2017
    Date of Patent: October 30, 2018
    Assignee: West Corporation
    Inventor: Craig A. Webster
  • Patent number: 10069975
    Abstract: Disclosed are a method and apparatus of receiving and processing customer support calls. The calls may be initiated from a mobile/wireless device via a call function or via a mobile device application. An example method of operation may provide receiving a call from a mobile device and identifying the call as a customer service support inquiry. The method may further provide intercepting the call and redirecting the call to an interactive voice response proxy device responsive to identifying the call as a customer service support inquiry, accessing a database responsive to receiving the call and retrieving a data record that was created when the call was initiated.
    Type: Grant
    Filed: October 31, 2017
    Date of Patent: September 4, 2018
    Assignee: Open Invention Network, LLC
    Inventors: Mahendra Varman, Craig A. Webster, Jil M. Fisher
  • Patent number: 10009469
    Abstract: Disclosed are a method and apparatus of receiving and processing customer support calls. The calls may be initiated from a mobile/wireless device via a call function or via a mobile device application. An example method of operation may provide receiving a call from the mobile device at a call processing server configured to route the call to an appropriate destination. The call processing server may perform identifying a purpose associated with the call and transmitting the call to the message redirect call processing module responsive to identifying the purpose of the call as a request for customer service support. Also, the server may also perform creating a redirect message instructing the mobile device to initiate a customer service support application that operates via a data network, and transmitting the redirect message to the mobile device.
    Type: Grant
    Filed: August 8, 2017
    Date of Patent: June 26, 2018
    Assignee: Open Invention Network, LLC
    Inventors: Mahendra Varman, Craig A. Webster, Jil M. Fisher
  • Patent number: 9860377
    Abstract: A method and apparatus of applying user profile information to a customized application are disclosed. One example method of operation may include receiving an inquiry message or call from a user device, identifying and authorizing the user from inquiry message information received from the inquiry message, retrieving a user profile comprising at least one user preference, applying the at least one user preference to a user call processing application, and transmitting menu options to the user device based on the applied at least user preference.
    Type: Grant
    Filed: January 3, 2017
    Date of Patent: January 2, 2018
    Assignee: West Corporation
    Inventors: Blake John Roux, Craig A. Webster
  • Patent number: 9807240
    Abstract: Disclosed are a method and apparatus of receiving and processing customer support calls. The calls may be initiated from a mobile/wireless device via a call function or via a mobile device application. An example method of operation may provide receiving a call from a mobile device and identifying the call as a customer service support inquiry. The method may further provide intercepting the call and redirecting the call to an interactive voice response proxy device responsive to identifying the call as a customer service support inquiry, accessing a database responsive to receiving the call and retrieving a data record that was created when the call was initiated.
    Type: Grant
    Filed: October 25, 2016
    Date of Patent: October 31, 2017
    Assignee: West Corporation
    Inventors: Mahendra Varman, Craig A. Webster, Jil M. Fisher
  • Patent number: 9762735
    Abstract: Methods, systems, and computer-readable media for admitting conferees into a conference call. Methods to achieve the foregoing can comprise: transmitting an admission request from a user of a communications device to a server for admission to a conference call, the admission request including a unique identifier; storing data unique to the communications device in a data store; relaying the unique identifier from the server to the data store; comparing the unique identifier with the data unique to the communications device; and, when the unique identifier and the previously stored data match, connecting the user directly to the conference call which includes bypassing entry of at least one conference pass code by the user.
    Type: Grant
    Filed: September 29, 2015
    Date of Patent: September 12, 2017
    Assignee: West Corporation
    Inventors: Craig A. Webster, Kevin Pauba, Myron P. Sojka, Michael T. Mateer, Melissa A. DeLong, Jonathan P McIntosh
  • Patent number: 9741056
    Abstract: A method and apparatus of applying user profile information to a customized application are disclosed. One example method of operation may include receiving an inquiry from a user device at a customer call center server and identifying and authorizing the user from the received inquiry. The method may also provide retrieving a user profile from memory that includes history information based on previous interactions between the user device and the customer call center server and calculating a prediction as to a purpose for the inquiry. The prediction may be based on user profile history, social networking profile information, recent transactions, etc. The method may also provide transmitting a response to the inquiry based on the calculated prediction.
    Type: Grant
    Filed: November 1, 2016
    Date of Patent: August 22, 2017
    Assignee: West Corporation
    Inventor: Craig A. Webster
  • Patent number: 9729720
    Abstract: Disclosed are a method and apparatus of receiving and processing customer support calls. The calls may be initiated from a mobile/wireless device via a call function or via a mobile device application. An example method of operation may provide receiving a call from the mobile device at a call processing server configured to route the call to an appropriate destination. The call processing server may perform identifying a purpose associated with the call and transmitting the call to the message redirect call processing module responsive to identifying the purpose of the call as a request for customer service support. Also, the server may also perform creating a redirect message instructing the mobile device to initiate a customer service support application that operates via a data network, and transmitting the redirect message to the mobile device.
    Type: Grant
    Filed: August 16, 2016
    Date of Patent: August 8, 2017
    Assignee: West Corporation
    Inventors: Mahendra Varman, Craig A. Webster, Jil M. Fisher
  • Patent number: 9686409
    Abstract: A method and apparatus of applying user profile information to a customized application are disclosed. One example method of operation may include receiving an inquiry message or call from a user device, identifying and authorizing the user from inquiry message information received from the inquiry message, retrieving a user profile comprising at least one user preference, applying the at least one user preference to a user call processing application, and transmitting menu options to the user device based on the applied at least user preference.
    Type: Grant
    Filed: December 19, 2016
    Date of Patent: June 20, 2017
    Assignee: West Corporation
    Inventor: Craig A. Webster