Patents by Inventor Curtis M. Bell

Curtis M. Bell has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Artificial intelligence assistant for customer service representatives
    Patent number: 11706337
    Abstract: A communication session may be established between a customer device and a customer service representative device. An artificial intelligence assistant may access the communication session and receive an input. The artificial intelligence assistant may process in the input. The artificial intelligence assistant may determine one or more characteristics of the input. The artificial intelligence assistant may determine an output based on the characteristics of the input. The artificial intelligence assistant may communicate the determined output to the customer service representative.
    Type: Grant
    Filed: August 27, 2020
    Date of Patent: July 18, 2023
    Assignee: United Services Automobile Association (USAA)
    Inventors: Sean C. Mitchem, Curtis M. Bell, Kou Qunying, Michael J. Maciolek, Donnette Moncrief Brown, Cory A. Matheson, Yevgeniy V. Khmelev, Janelle D. Dziuk
  • Fraud detection using augmented analytics
    Patent number: 11544713
    Abstract: Systems and methods ingest extensive data regarding real-time transactions to determine correlation between a variety of parameters and possible fraud events. Possible fraud can be predicted, and notifications delivered to a fraud team. Correlations can be discovered using unsupervised machine learning, and particular systems and methods can utilize natural language processing to both receive and provide information concerning fraud risk and countermeasures.
    Type: Grant
    Filed: September 30, 2020
    Date of Patent: January 3, 2023
    Assignee: United Services Automobile Association (USAA)
    Inventors: Gregory D. Hansen, Andre R. Buentello, Ashley R. Philbrick, Jose L. Romero, Jr., Reynaldo Medina, III, Curtis M. Bell, Yevgeniy Khmelev, Stacy C. Huggar, Ruthie Lyle, Victor Kwak, Jon D. McEachron