Abstract: A closed-loop system and method for optimizing one or more aspects of the operation of a facility or business is presented. The system includes a platform at a remote provider for accepting and storing data from the facility for analysis. The system facilitates a live consultation such that information is exchanged between the parties, including facility data in analyzed or unanalyzed form for reference during the consultation, recommendations are made in relation to the facility data relative to one or more aspects of the operation of the facility, video and audio of the representative conducting the live consultation, and a whiteboard configured to display input by one or more parties. The method allows skilled experts to provide recommendations of actions for optimizing one or more aspects of operations at a facility, without the requirement that the facility maintain an infrastructure of trained personnel and equipment.