Patents by Inventor Cynthia N. Dahm

Cynthia N. Dahm has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Online churn reduction and loyalty system
    Patent number: 6597903
    Abstract: A method and system are disclosed for providing subscriber loyalty and retention techniques. These techniques are suitable for mobile devices with small screens and limited keypad communication. This system and method allows mobile subscribers who have been identified as being likely candidates for churning, to efficiently, visually and interactively, review an offer for a mobile service plan better meeting the subscriber's needs. The subscriber can review and execute the offer using the display and interface of a mobile device.
    Type: Grant
    Filed: November 14, 2000
    Date of Patent: July 22, 2003
    Assignee: Openwave Systems Inc.
    Inventors: Cynthia N. Dahm, Andrew L. Laursen
  • Visual interface to mobile subscriber account services
    Patent number: 6466783
    Abstract: The present invention discloses a method and apparatus for providing visual interfaces to mobile subscriber account services suitable for mobile devices with a small screen and phone keypad communicating, via a wireless data network, with a remotely located server device providing the mobile subscriber account services. Apart from the interactive voice system and other related systems providing access to subscriber account services, the present invention provides direct visual interface to the mobile subscriber account services and allows mobile subscribers to efficiently, visually and interactively, for example, access desired information and place service requests, through the limited screen and phone keypad at anytime from anywhere with limited costs to the service providers and maximum convenience to mobile subscribers.
    Type: Grant
    Filed: June 8, 1998
    Date of Patent: October 15, 2002
    Assignee: Openwave Systems Inc.
    Inventors: Cynthia N. Dahm, Gregory Heumann, Bruce K. Martin, Jr., Alain S. Rossmann
  • Online churn reduction and loyalty system
    Patent number: 6301471
    Abstract: A method and system are disclosed for providing subscriber loyalty and retention techniques These techniques are suitable for mobile devices with small screens and limited keypad communication. This system and method allows mobile subscribers who have been identified as being likely candidates for churning, to efficiently, visually and interactively, review an offer for a mobile service plan better meeting the subscriber's needs. The subscriber can review and execute the offer using the display and interface of a mobile device.
    Type: Grant
    Filed: November 2, 1998
    Date of Patent: October 9, 2001
    Assignee: Openwave System Inc.
    Inventors: Cynthia N. Dahm, Andrew L. Laursen
  • VISUAL INTERFACE TO MOBILE SUBSCRIBER ACCOUNT SERVICES
    Publication number: 20010014615
    Abstract: The present invention discloses a method and apparatus for providing visual interfaces to mobile subscriber account services suitable for mobile devices with a small screen and phone keypad communicating, via a wireless data network, with a remotely located server device providing the mobile subscriber account services. Apart from the interactive voice system and other related systems providing access to subscriber account services, the present invention provides direct visual interface to the mobile subscriber account services and allows mobile subscribers to efficiently, visually and interactively, for example, access desired information and place service requests, through the limited screen and phone keypad at anytime from anywhere with limited costs to the service providers and maximum convenience to mobile subscribers.
    Type: Application
    Filed: June 8, 1998
    Publication date: August 16, 2001
    Inventors: CYNTHIA N. DAHM, GREGORY HEUMANN, BRUCE K. MARTIN, ALAIN S. ROSSMANN