Abstract: A uniform service platform is provided for medical diagnostic systems. The platform includes modality interface modules which may be adapted for various system modalities, including magnetic resonance imaging modalities, computed tomography modalities, x-ray modalities, and so forth. A server coordinates the exchange of operational parameter data between the systems and external circuitry, such as a remote service facility. A browser displays user-viewable pages for viewing, requesting and receiving service information. A communications module permits the exchange of service data between a system on which the platform is installed and remote circuitry. The platform may further include a subscription module for verifying subscription and access rights, such as for security purposes. Certain portions of the platform, including the user-viewable pages and modality interface components may be specifically tailored or adapted to the modality of a system on which the platform is installed.

Abstract: A technique is provided for evaluation of an operative state of a medical diagnostic system. The technique is particularly adapted to evaluating image data from a variety of imaging modalities, including magnetic resonance imaging systems, computed tomography imaging systems, x-ray imaging systems, and so forth. A user interface permits a service request to be formulated at the diagnostic system. Data files, such as image files, log files, error files, and so forth, are identified and stored corresponding to the service request. The service request is then transmitted to a remote service facility for evaluation. The necessary data files may be transmitted with the request or subsequent thereto. The request is acknowledged by the remote service facility in an electronic message. The request uniquely identifies the diagnostic system, as well as the modality of the system.

Abstract: A user interface is disclosed for interactively exchanging service data between medical diagnostic systems and remote field service facilities. The interface provides a series of user-viewable pages for the display and input of service requests, service reports, messages, protocols, and so forth. The user interface may further include on-screen input devices, such as graphical buttons, for executing service requests, accessing service messages and reports, and so forth. The user interface is uniform over a variety of system modalities, including magnetic resonance imaging systems, computed tomography systems, x-ray systems, and so forth, facilitating the exchange of service data despite differences in the modality system configurations.