Abstract: A system is disclosed for automatically providing solutions to user questions containing text and data. The system includes a linguistic module to extract keywords from the question text, lookup solutions from a knowledge base that match the keywords, with a score based on the keyword frequency and match, and use a machine learning model trained on previous question data to predict solutions from the question data, with score based on the model's probability, and a combination module for combining the solutions ordered by their respective normalized scores.

Abstract: A system includes a device, a gateway that is in communication with the device, and a server that is in communication with the gateway. The gateway includes circuitry to obtain data relating to the device, to transmit the data to a server, and to receive configuration information from the server that is generated based on the data. The server includes circuitry to receive the data from the gateway, to generate the configuration information based on the data, and to transmit the configuration information to the gateway.