Abstract: A method for managing customer feedback. The method includes receiving a recording of spoken customer feedback in a server data processing system and transcribing the customer feedback in the server data processing system to produce a transcript. The method also includes storing the transcript in a customer feedback database and generating and storing an index of the transcript. The method also includes identifying words in the transcript that correspond to predefined keywords and generating a report according to the identified words and the transcript. There is also a corresponding data processing system.

Abstract: A method, system, and computer program product for monitoring and correcting directory service domain controller replication errors is provided. In one embodiment, a replication monitor queries the director service for replication information and determines whether an error exists. If an error is determined to exist, then the replication monitor consults a database of known error types and associated corrective actions to determine the appropriate corrective action. The appropriate corrective action is then performed. The replication monitor also visually displays information regarding the progress of the domain controller replication process, wherein the information includes the identity of domain controller replication partners and the status of the replication process between any two domain controller replication partners, including whether, for example, errors have been determined and whether corrective action is being or has been taken.