Patents by Inventor Damian Nardelli

Damian Nardelli has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • VOICE AND SCREEN CAPTURE ARCHIVE AND REVIEW PROCESS USING PHONES FOR QUALITY ASSURANCE PURPOSES
    Publication number: 20130142332
    Abstract: A voice and screen capture archive and review process that enables a user to manage and evaluate customer service representative interactions with customers. An audio recording and a video recording of the computer screen of the customer service representative are captured and encrypted and merged together into a formatted file. The formatted file is stored on a storage server for access by the user. Through a web based API, the user can access the stored files and playback the interaction between the customer service representative and the customer for evaluation and training purposes.
    Type: Application
    Filed: December 6, 2012
    Publication date: June 6, 2013
    Inventors: Andrés Ramos, Damian Nardelli, Pablo Barsotti, Bruce Sharpe