Patents by Inventor Damien Macary

Damien Macary has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Methods and apparatus for use in computer-to-human escalation
    Publication number: 20050213743
    Abstract: A conversational agent receives a textual user message and escalates the user to a live agent if predetermined criteria are met.
    Type: Application
    Filed: March 24, 2005
    Publication date: September 29, 2005
    Inventors: Francois Huet, Damien Macary, Gray Norton, Stephen Klein, Timothy Kay