Abstract: An approach to providing communication assistance to an operator of a vehicle makes use software having a first component executing on a personal device of the operator as well as a second component executing on a server in communication with the personal device. In some implementations, handling a call involves establishing a first two-way audio link between the server and the calling device is established, and a second two-way audio link between a server and the user device. The server passes some of the audio from the calling device to the user device, and monitors a user's voice input, of lack thereof, to determine how to handle the call.