Patents by Inventor Damon Weinstein
Damon Weinstein has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 11422799Abstract: A set of attributes of software packages may be determined by analyzing a first set of software packages, where the set of attributes of software packages may be useful for uniquely identifying software packages in the first set of software packages. A heuristic may be created or a machine learning model may be trained that combines the set of attributes of software packages to uniquely identify software packages in the first set of software packages. The heuristic or the trained machine learning model may be used to categorize a second set of software packages, or determine relationships among a second set of software packages.Type: GrantFiled: December 17, 2020Date of Patent: August 23, 2022Assignee: Synopsys, Inc.Inventors: Damon A. Weinstein, Mayur Anil Kadu, Jay E. Ricco, Kathleen E. Corbett, Jagat Prakashchandra Parekh, Sai Keerthy Kakarla
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Patent number: 9680993Abstract: A web-based hosted solution through which business entities create and manage communications campaigns is described. To reduce latency of customer-to-agent connections, the system implements an agent stay-on-line function by which a persistent telephony connection is established and maintained between the system infrastructure and an available agent. In this manner, the agent may handle multiple customers while avoiding an ACD hold queue. In addition, preferably a service-side hold queue also is established and maintained on the service-side of the infrastructure. This hold queue maintains calls that are waiting to be connected to available agents. It ensures that any customer abandons do not impair the connections being established and maintained to the agents.Type: GrantFiled: April 1, 2016Date of Patent: June 13, 2017Inventors: Timothy R. Segall, Damon Weinstein
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Patent number: 9544433Abstract: A web-based hosted solution through which business entities create and manage communications campaigns is described. To reduce latency of customer-to-agent connections, the system implements an agent stay-on-line function by which a persistent telephony connection is established and maintained between the system infrastructure and an available agent. In this manner, the agent may handle multiple customers while avoiding an ACD hold queue. In addition, preferably a service-side hold queue also is established and maintained on the service-side of the infrastructure. This hold queue maintains calls that are waiting to be connected to available agents. It ensures that any customer abandons do not impair the connections being established and maintained to the agents.Type: GrantFiled: December 9, 2013Date of Patent: January 10, 2017Assignee: Genesys Telecommunications Laboratories, Inc.Inventors: Timothy R. Segall, Damon Weinstein
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Patent number: 9473635Abstract: A web-based solution through which business entities create and manage communications campaigns, such as campaigns that afford target recipients an opportunity to be connected to a third party call center. A web interface is provided to enable a business entity customer to create a set of one or more rules that, when triggered during the campaign, cause the solution to take certain control actions in real-time, based on campaign performance. Preferably, this campaign performance is measured indirectly, i.e. without requiring a direct connection to an on-premises call center ACD. The interface provides the business entity customer with a convenient and easy-to-use display that identifies any rule that has been (or may be getting ready to be) triggered, together with a then current status of the campaign. The system takes a control action (e.g., campaign suspension, adjusting an outbound call rate, or the like) when a customer-configurable rule is triggered.Type: GrantFiled: December 21, 2015Date of Patent: October 18, 2016Assignee: Genesys Telecommunications Laboratories, Inc.Inventors: Damon Weinstein, Timothy R. Segall, Vincent E. Laiosa
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Publication number: 20160219148Abstract: A web-based hosted solution through which business entities create and manage communications campaigns is described. To reduce latency of customer-to-agent connections, the system implements an agent stay-on-line function by which a persistent telephony connection is established and maintained between the system infrastructure and an available agent. In this manner, the agent may handle multiple customers while avoiding an ACD hold queue. In addition, preferably a service-side hold queue also is established and maintained on the service-side of the infrastructure. This hold queue maintains calls that are waiting to be connected to available agents. It ensures that any customer abandons do not impair the connections being established and maintained to the agents.Type: ApplicationFiled: April 1, 2016Publication date: July 28, 2016Inventors: Timothy R. Segall, Damon Weinstein
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Publication number: 20160105560Abstract: A web-based solution through which business entities create and manage communications campaigns, such as campaigns that afford target recipients an opportunity to be connected to a third party call center. A web interface is provided to enable a business entity customer to create a set of one or more rules that, when triggered during the campaign, cause the solution to take certain control actions in real-time, based on campaign performance. Preferably, this campaign performance is measured indirectly, i.e. without requiring a direct connection to an on-premises call center ACD. The interface provides the business entity customer with a convenient and easy-to-use display that identifies any rule that has been (or may be getting ready to be) triggered, together with a then current status of the campaign. The system takes a control action (e.g., campaign suspension, adjusting an outbound call rate, or the like) when a customer-configurable rule is triggered.Type: ApplicationFiled: December 21, 2015Publication date: April 14, 2016Inventors: Damon Weinstein, Timothy R. Segall, Vincent E. Laiosa
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Patent number: 9307086Abstract: A web-based hosted solution through which business entities create and manage communications campaigns is described. To reduce latency of customer-to-agent connections, the system implements an agent stay-on-line function by which a persistent telephony connection is established and maintained between the system infrastructure and an available agent. In this manner, the agent may handle multiple customers while avoiding an ACD hold queue. In addition, preferably a service-side hold queue also is established and maintained on the service-side of the infrastructure. This hold queue maintains calls that are waiting to be connected to available agents. It ensures that any customer abandons do not impair the connections being established and maintained to the agents.Type: GrantFiled: May 5, 2014Date of Patent: April 5, 2016Assignee: SOUNDBITE COMMUNICATIONS, INC.Inventors: Timothy R. Segall, Damon Weinstein
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Patent number: 9219817Abstract: A web-based solution through which business entities create and manage communications campaigns, such as campaigns that afford target recipients an opportunity to be connected to a third party call center. A web interface is provided to enable a business entity customer to create a set of one or more rules that, when triggered during the campaign, cause the solution to take certain control actions in real-time, based on campaign performance. Preferably, this campaign performance is measured indirectly, i.e. without requiring a direct connection to an on-premises call center ACD. The interface provides the business entity customer with a convenient and easy-to-use display that identifies any rule that has been (or may be getting ready to be) triggered, together with a then current status of the campaign. The system takes a control action (e.g., campaign suspension, adjusting an outbound call rate, or the like) when a customer-configurable rule is triggered.Type: GrantFiled: April 3, 2015Date of Patent: December 22, 2015Assignee: SOUNDBITE COMMUNICATIONS, INC.Inventors: Damon Weinstein, Timothy R. Segall, Vincent E. Laiosa
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Publication number: 20150215460Abstract: A web-based solution through which business entities create and manage communications campaigns, such as campaigns that afford target recipients an opportunity to be connected to a third party call center. A web interface is provided to enable a business entity customer to create a set of one or more rules that, when triggered during the campaign, cause the solution to take certain control actions in real-time, based on campaign performance. Preferably, this campaign performance is measured indirectly, i.e. without requiring a direct connection to an on-premises call center ACD. The interface provides the business entity customer with a convenient and easy-to-use display that identifies any rule that has been (or may be getting ready to be) triggered, together with a then current status of the campaign. The system takes a control action (e.g., campaign suspension, adjusting an outbound call rate, or the like) when a customer-configurable rule is triggered.Type: ApplicationFiled: April 3, 2015Publication date: July 30, 2015Inventors: Damon Weinstein, Timothy R. Segall, Vincent E. Laiosa
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Publication number: 20150036818Abstract: A web-based hosted solution through which business entities create and manage communications campaigns is described. To reduce latency of customer-to-agent connections, the system implements an agent stay-on-line function by which a persistent telephony connection is established and maintained between the system infrastructure and an available agent. In this manner, the agent may handle multiple customers while avoiding an ACD hold queue. In addition, preferably a service-side hold queue also is established and maintained on the service-side of the infrastructure. This hold queue maintains calls that are waiting to be connected to available agents. It ensures that any customer abandons do not impair the connections being established and maintained to the agents.Type: ApplicationFiled: May 5, 2014Publication date: February 5, 2015Applicant: Soundbite Communications, Inc.Inventors: Timothy R. Segall, Damon Weinstein
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Publication number: 20140301542Abstract: A web-based hosted solution through which business entities create and manage communications campaigns is described. To reduce latency of customer-to-agent connections, the system implements an agent stay-on-line function by which a persistent telephony connection is established and maintained between the system infrastructure and an available agent. In this manner, the agent may handle multiple customers while avoiding an ACD hold queue. In addition, preferably a service-side hold queue also is established and maintained on the service-side of the infrastructure. This hold queue maintains calls that are waiting to be connected to available agents. It ensures that any customer abandons do not impair the connections being established and maintained to the agents.Type: ApplicationFiled: December 9, 2013Publication date: October 9, 2014Applicant: Soundbite Communications, Inc.Inventors: Timothy R. Segall, Damon Weinstein
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Patent number: 8718270Abstract: A web-based hosted solution through which business entities create and manage communications campaigns is described. To reduce latency of customer-to-agent connections, the system implements an agent stay-on-line function by which a persistent telephony connection is established and maintained between the system infrastructure and an available agent. In this manner, the agent may handle multiple customers while avoiding an ACD hold queue. In addition, preferably a service-side hold queue also is established and maintained on the service-side of the infrastructure. This hold queue maintains calls that are waiting to be connected to available agents. It ensures that any customer abandons do not impair the connections being established and maintained to the agents.Type: GrantFiled: September 15, 2012Date of Patent: May 6, 2014Assignee: Soundbite Communications, Inc.Inventors: Timothy R. Segall, Damon Weinstein
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Patent number: 8605887Abstract: A web-based hosted solution through which business entities create and manage communications campaigns is described. To reduce latency of customer-to-agent connections, the system implements an agent stay-on-line function by which a persistent telephony connection is established and maintained between the system infrastructure and an available agent. In this manner, the agent may handle multiple customers while avoiding an ACD hold queue. In addition, preferably a service-side hold queue also is established and maintained on the service-side of the infrastructure. This hold queue maintains calls that are waiting to be connected to available agents. It ensures that any customer abandons do not impair the connections being established and maintained to the agents.Type: GrantFiled: September 15, 2012Date of Patent: December 10, 2013Assignee: Soundbite Communications, Inc.Inventors: Timothy R. Segall, Damon Weinstein
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Publication number: 20130223615Abstract: A web-based hosted solution through which business entities create and manage communications campaigns is described. To reduce latency of customer-to-agent connections, the system implements an agent stay-on-line function by which a persistent telephony connection is established and maintained between the system infrastructure and an available agent. In this manner, the agent may handle multiple customers while avoiding an ACD hold queue. In addition, preferably a service-side hold queue also is established and maintained on the service-side of the infrastructure. This hold queue maintains calls that are waiting to be connected to available agents. It ensures that any customer abandons do not impair the connections being established and maintained to the agents.Type: ApplicationFiled: September 15, 2012Publication date: August 29, 2013Applicant: SOUNDBITE COMMUNICATIONS, INC.Inventors: Timothy R. Segall, Damon Weinstein
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Publication number: 20130223616Abstract: A web-based hosted solution through which business entities create and manage communications campaigns is described. To reduce latency of customer-to-agent connections, the system implements an agent stay-on-line function by which a persistent telephony connection is established and maintained between the system infrastructure and an available agent. In this manner, the agent may handle multiple customers while avoiding an ACD hold queue. In addition, preferably a service-side hold queue also is established and maintained on the service-side of the infrastructure. This hold queue maintains calls that are waiting to be connected to available agents. It ensures that any customer abandons do not impair the connections being established and maintained to the agents.Type: ApplicationFiled: September 15, 2012Publication date: August 29, 2013Applicant: SOUNDBITE COMMUNICATIONS, INC.Inventors: Timothy R. Segall, Damon Weinstein
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Patent number: 8379834Abstract: A web-based hosted solution through which business entities create and manage communications campaigns, such as interactive campaigns that afford target recipients an opportunity to be connected to a third party call center. A web interface is provided to enable a business entity customer to create a set of one or more rules that, when triggered during the campaign, cause the hosted solution to take certain control actions in real-time, based on campaign performance. Preferably, this “campaign performance” is measured indirectly, i.e. without requiring a direct connection to an on-premises call center ACD. Rather, preferably all information about the call center's performance during the campaign is derived from information (gathered by the hosted solution) about calls delivered, or attempted to be delivered, to the call center. In effect, the call center performance is inferred, and this performance is then exposed to the business entity customer through a web-based interface.Type: GrantFiled: January 21, 2006Date of Patent: February 19, 2013Assignee: Soundbite Communications, Inc.Inventors: Damon Weinstein, Timothy R. Segall, Vincent E. Laiosa
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Patent number: 8280031Abstract: A web-based hosted solution (a managed service or system) through which business entities create and manage communications campaigns, such as interactive campaigns that afford target recipients an opportunity to be connected to a call center. To reduce latency of customer-to-agent connections, the system implements an agent stay-on-line function by which a persistent telephony connection is established and maintained between the system infrastructure and an available agent. In this manner, the agent may handle multiple customers while avoiding an ACD hold queue. In addition, preferably a service-side hold queue also is established and maintained on the service-side of the infrastructure. This hold queue maintains calls that are waiting to be connected to available agents. It ensures that any customer abandons (on the service side) do not impair the connections that are being established and maintained to the agents. The managed service carries out a communications campaign on behalf of a client.Type: GrantFiled: January 8, 2009Date of Patent: October 2, 2012Assignee: Soundbite Communications, Inc.Inventors: Timothy R. Segall, Damon Weinstein
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Patent number: 8270594Abstract: A web-based hosted solution (a managed service or system) through which business entities create and manage communications campaigns, such as interactive campaigns that afford target recipients an opportunity to be connected to a call center. To reduce latency of customer-to-agent connections, the system implements an agent stay-on-line function by which a persistent telephony connection is established and maintained between the system infrastructure and an available agent. In this manner, the agent may handle multiple customers while avoiding an ACD hold queue. In addition, preferably a service-side hold queue also is established and maintained on the service-side of the infrastructure. This hold queue maintains calls that are waiting to be connected to available agents. It ensures that any customer abandons (on the service side) do not impair the connections that are being established and maintained to the agents. The managed service carries out a communications campaign on behalf of a client.Type: GrantFiled: January 8, 2009Date of Patent: September 18, 2012Assignee: Soundbite Communications, Inc.Inventors: Timothy R. Segall, Damon Weinstein
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Publication number: 20100172487Abstract: A web-based hosted solution (a managed service or system) through which business entities create and manage communications campaigns, such as interactive campaigns that afford target recipients an opportunity to be connected to a call center. To reduce latency of customer-to-agent connections, the system implements an agent stay-on-line function by which a persistent telephony connection is established and maintained between the system infrastructure and an available agent. In this manner, the agent may handle multiple customers while avoiding an ACD hold queue. In addition, preferably a service-side hold queue also is established and maintained on the service-side of the infrastructure. This hold queue maintains calls that are waiting to be connected to available agents. It ensures that any customer abandons (on the service side) do not impair the connections that are being established and maintained to the agents. The managed service carries out a communications campaign on behalf of a client.Type: ApplicationFiled: January 8, 2009Publication date: July 8, 2010Applicant: SOUNDBITE COMMUNICATIONS, INC.Inventors: Timothy R. Segall, Damon Weinstein
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Publication number: 20100172488Abstract: A web-based hosted solution (a managed service or system) through which business entities create and manage communications campaigns, such as interactive campaigns that afford target recipients an opportunity to be connected to a call center. To reduce latency of customer-to-agent connections, the system implements an agent stay-on-line function by which a persistent telephony connection is established and maintained between the system infrastructure and an available agent. In this manner, the agent may handle multiple customers while avoiding an ACD hold queue. In addition, preferably a service-side hold queue also is established and maintained on the service-side of the infrastructure. This hold queue maintains calls that are waiting to be connected to available agents. It ensures that any customer abandons (on the service side) do not impair the connections that are being established and maintained to the agents. The managed service carries out a communications campaign on behalf of a client.Type: ApplicationFiled: January 8, 2009Publication date: July 8, 2010Applicant: SOUNDBITE COMMUNICATIONS, INC.Inventors: Timothy R. Segall, Damon Weinstein