Patents by Inventor Dan Bodner

Dan Bodner has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method and system for analyzing customer communications with a contact center
    Patent number: 6724887
    Abstract: A contact center records and analyzes customer communications. The contact center includes a monitoring system which records customer communications and a customer experience analyzing unit which reviews the customer communications. The customer experience analyzing unit identifies at least one parameter of the customer communications and automatically determines whether the identified parameter of the customer communications indicates a negative or unsatisfactory experience. This customer experience analyzing unit can perform a stress analysis on audio telephone calls to determine a stress parameter by processing the audio portions of the telephone calls. It can then be determined whether the customer experience of the caller was satisfactory or unsatisfactory.
    Type: Grant
    Filed: January 24, 2000
    Date of Patent: April 20, 2004
    Assignee: Verint Systems, Inc.
    Inventors: Robert Eilbacher, Dan Bodner, Ted Lubowsky, Lou Boudreau, George Jakobsche