Abstract: Apparatus for recording multi-party Internet Protocol (IP) sessions at a branch, the apparatus comprising: a data capturer, deployed on a device in a local network of the branch, configured to capture at least one data packet of a multi-party IP session involving the branch; and a recorder, deployed on the device, associated with the data capturer, and configured to receive at least one of the captured data packets from the data capturer and to record the received data packets.

Abstract: A system and method for central recording of telephone calls are provided. The method may include transferring a telephone call from a session border controller (SBC) to a contact center and to a central recording unit, transferring of CTI information from the contact center to the central recording unit, associating the CTI information to the telephone call and determining by the central recording unit whether to record the call.

Abstract: A method for reliably communicating unreliable protocol packets by encapsulating one or more unreliable protocol packets in a packet constructed according to a predefined format. The method further employs an acknowledgement mechanism whereby a receiver of packets acknowledges reception by responding with a packet containing information pertaining to received packets. A sender retransmits packets for which no acknowledgement was received within a predefined period of time.

Abstract: A system and method for producing a usable stream of display data from an updated state information and a currently received stream of display data. State information may be extracted from a stream of display data and an updated state information may be maintained. Updated state information and a stream of display data may be used to produce a usable stream of display data.

Abstract: A system for forwarding packed-based media in a network, the system comprising: a) at least one forwarder, configured to extract at least one packet of media from at least one media source accessible to the forwarder, and to forward the extracted packet of media to at least one capture device, and b) a forwarding manager, communicating with the forwarder, using a predefined protocol, the communicating comprising receiving media accessibility information relating to the forwarder and the at least one media source accessible to the forwarder and receiving a request identifying a media source, and configured to list at least one of the forwarders, wherein the listed forwarders are usable for forwarding the at least one packet of media from the identified media source according to the media accessibility information.

Abstract: A system and method for central recording of telephone calls are provided. The method may include transferring a telephone call from a session border controller (SBC) to a contact center and to a central recording unit, transferring of CTI information from the contact center to the central recording unit, associating the CTI information to the telephone cal and determining by the central recording unit whether to record the call.

Abstract: A method for reliably communicating unreliable protocol packets by encapsulating one or more unreliable protocol packets in a packet constructed according to a predefined format. The method further employs an acknowledgement mechanism whereby a receiver of packets acknowledges reception by responding with a packet containing information pertaining to received packets. A sender retransmits packets for which no acknowledgement was received within a predefined period of time.

Abstract: Apparatus for recording multi-party Internet Protocol (IP) sessions at a branch, the apparatus comprising: a data capturer, deployed on a device in a local network of the branch, configured to capture at least one data packet of a multi-party IP session involving the branch; and a recorder, deployed on the device, associated with the data capturer, and configured to receive at least one of the captured data packets from the data capturer and to record the received data packets.

Abstract: A system for forwarding packed-based media in a network, the system comprising: a) at least one forwarder, configured to extract at least one packet of media from at least one media source accessible to the forwarder, and to forward the extracted packet of media to at least one capture device, and b) a forwarding manager, communicating with the forwarder, using a predefined protocol, the communicating comprising receiving media accessibility information relating to the forwarder and the at least one media source accessible to the forwarder and receiving a request identifying a media source, and configured to list at least one of the forwarders, wherein the listed forwarders are usable for forwarding the at least one packet of media from the identified media source according to the media accessibility information.