Abstract: Unique customer identification and behavior is linked between either concurrent or sequential channels of engagement. Unique identifiers are created, captured, and/or passed between these multiple contact channels, e.g. Web, mobile, IVR, phone, automotive, television, to identify and tag the customer and their context, e.g. history, pass behavior, steps progressed, obstacles and/or issues encountered, etc., uniquely.

Abstract: Unique customer identification and behavior is linked between either concurrent or sequential channels of engagement. Unique identifiers are created, captured, and/or passed between these multiple contact channels, e.g. Web, mobile, IVR, phone, automotive, television, to identify and tag the customer and their context, e.g. history, pass behavior, steps progressed, obstacles and/or issues encountered, etc., uniquely.

Abstract: The described implementations relate to energy-aware server management. One implementation involves an adaptive control unit configured to manage energy usage in a server farm by transitioning individual servers between active and inactive states while maintaining response times for the server farm at a predefined level.

Abstract: A system and method for wirelessly transferring content to and from a vehicle, in particular, an aircraft. The content includes, for example, data, voice, video and multimedia, that can be wirelessly exchanged over a wireless communication link between an aircraft and a ground station while the aircraft is at or near a parking gate, or between aircraft. In an example, the system employs long distance metropolitan area technology, such as IEEE Standard 802.16 wireless technology, to increase transfer range. The parameter of the wireless communication link can be adjusted based on, for example, the location of the link. The content can further be provided between the vehicle and ground station based on priorities, such as the available link speed, importance of the information, and/or anticipated connection time between the vehicle and ground station. A media creation center can be networked to a plurality of base stations.

Abstract: An in-flight entertainment system with hand-out terminals is described. An embodiment of the invention comprises a server having digital content, which is communicatively linked to a communications network, a connector located proximate to each passenger seat of an aircraft, each connector being communicatively linked to the network, and hand-out terminals. Each hand-out terminal is configured to be coupled to one of the connectors to permit a passenger at the seat to which the connector is proximate to access the digital content.

Abstract: A system and method for wirelessly transferring content to and from a vehicle, in particular, an aircraft. The content includes, for example, data, voice, video and multimedia, that can be wirelessly exchanged over a wireless communication link between an aircraft and a ground station while the aircraft is at or near a parking gate, or between aircraft. In an example, the system employs long distance metropolitan area technology, such as IEEE Standard 802.16 wireless technology, to increase transfer range. The parameter of the wireless communication link can be adjusted based on, for example, the location of the link. The content can further be provided between the vehicle and ground station based on priorities, such as the available link speed, importance of the information, and/or anticipated connection time between the vehicle and ground station. A media creation center can be networked to a plurality of base stations.

Abstract: The described implementations relate to energy-aware server management. One implementation involves an adaptive control unit configured to manage energy usage in a server farm by transitioning individual servers between active and inactive states while maintaining response times for the server farm at a predefined level.

Abstract: A system and method for wirelessly transferring content to and from a vehicle, in particular, an aircraft. The content includes, for example, data, voice, video and multimedia, that can be wirelessly exchanged over a wireless communication link between an aircraft and a ground station while the aircraft is at or near a parking gate, or between aircraft. In an example, the system employs long distance metropolitan area technology, such as IEEE Standard 802.16 wireless technology, to increase transfer range. The parameter of the wireless communication link can be adjusted based on, for example, the location of the link. The content can further be provided between the vehicle and ground station based on priorities, such as the available link speed, importance of the information, and/or anticipated connection time between the vehicle and ground station.

Abstract: A system and method for wirelessly transferring content to and from a vehicle, in particular, an aircraft. The content includes, for example, data, voice, video and multimedia, that can be wirelessly exchanged over a wireless communication link between an aircraft and a ground station while the aircraft is at or near a parking gate, or between aircraft. In an example, the system employs long distance metropolitan area technology, such as IEEE Standard 802.16 wireless technology, to increase transfer range. The parameter of the wireless communication link can be adjusted based on, for example, the location of the link. The content can further be provided between the vehicle and ground station based on priorities, such as the available link speed, importance of the information, and/or anticipated connection time between the vehicle and ground station.

Abstract: A system for providing in-flight entertainment with data redundancy is described. In an embodiment of the invention, the system includes a first server and a second server disposed within an aircraft, each having stored thereon digital content. The system also includes a network switch that is communicatively linked to both the first and the second servers, and video display units, each being located proximate to a passenger seat within the aircraft, communicatively linked to the network switch, and having a user interface that permits a passenger to request digital content. Both the first and second servers are configured to transmit their respective stored digital content to the video display units via the network switch. Each of the plurality of video display units decodes and displays the video content upon receiving it.

Abstract: An in-flight entertainment system with hand-out terminals is described. An embodiment of the invention comprises a server having digital content, which is communicatively linked to a communications network, a connector located proximate to each passenger seat of an aircraft, each connector being communicatively linked to the network, and hand-out terminals. Each hand-out terminal is configured to be coupled to one of the connectors to permit a passenger at the seat to which the connector is proximate to access the digital content.