Abstract: A system for utilizing conversational artificial intelligence (AI) to train contact center agents according to an embodiment includes at least one processor and at least one memory comprising a plurality of instructions stored therein that, in response to execution by the at least one processor, causes the system to place a virtual call from an automated training system to an agent device of an agent, connect the virtual call to a chatbot in response to establishing a communication connection with the agent device, transmit one or more statements from the chatbot, receive, from the agent device, one or more agent responses of the agent corresponding to the one or more statements, and analyze the one or more agent responses to determine one or more training characteristics associated with AI-based contact center training of the agent.

Abstract: A system for real-time agent assist in a crisis scenario according to an embodiment includes at least one processor and at least one memory comprising a plurality of instructions stored thereon that, in response to execution by the at least one processor, causes the system to receive an information request from a contact center client, evaluate the information request using natural language understanding to determine a knowledge fragment associated with the information request, analyze the knowledge fragment based on a crisis knowledge base of the system with respect to at least one of a confidence in the knowledge fragment, a veracity of the knowledge fragment, a frequency of the knowledge fragment, or a proximity of the knowledge fragment to the crisis scenario, and generate a response to the contact center client in response to analysis of the knowledge fragment based on the crisis knowledge base.

Abstract: A system for utilizing conversational artificial intelligence (AI) to train contact center agents according to an embodiment includes at least one processor and at least one memory comprising a plurality of instructions stored therein that, in response to execution by the at least one processor, causes the system to place a virtual call from an automated training system to an agent device of an agent, connect the virtual call to a chatbot in response to establishing a communication connection with the agent device, transmit one or more statements from the chatbot, receive, from the agent device, one or more agent responses of the agent corresponding to the one or more statements, and analyze the one or more agent responses to determine one or more training characteristics associated with AI-based contact center training of the agent.

Abstract: A push block including a heel that has a stored position and an operative position. Accordingly, when the push block is disposed face down on a flat workpiece and the heel is in its stored position, the push block can effectively perform the functions of a flat face push block. When, on the other hand, the heel is disposed in its operative position and the push block is disposed so that the heel can engage an end edge of the workpiece, the push block can effectively perform the functions of a fixed heel push block.

Abstract: A method of installing a piping system, including applying mark(s) to a surface along a line parallel to a desired center line of the piping system; selecting a plurality of pipe mounting brackets, each pipe mounting bracket including a mounting portion and a pipe supporting portion projecting from said mounting portion and including an arm portion having a generally arched surface sized and extending to support at least a portion of an outer circumferential surface of a pipe and thereby defining a pipe receiving receptacle. Each mounting portion includes a predetermined, indicator part disposed at a predetermined lateral and vertical position with respect to a radial center of a circular part of the arched surface of the respective bracket. The indicator part of each selected bracket is aligned with the mark(s) and the mounting portion of the bracket is fastened to the surface with the fastener.

Abstract: Pipe brackets and a pipe hanging system are provided for supporting fluid-carrying ducts or pipes along a wall or suspended from a ceiling of a building structure. The pipe hanging system can position and support a pipe or system of pipes in any position and to provide a constant centerline path of each pipe segment irrespective of changes in the diameter of the pipe.

Abstract: Pipe brackets and a pipe hanging system are provided for supporting fluid-carrying ducts or pipes along a wall or suspended from a ceiling of a building structure. The pipe hanging system can position and support a pipe or system of pipes in any position and to provide a constant centerline path of each pipe segment irrespective of changes in the diameter of the pipe.

Abstract: Pipe brackets and a pipe hanging system are provided for supporting fluid-carrying ducts or pipes along a wall or suspended from a ceiling of a building structure. The pipe hanging system can position and support a pipe or system of pipes in any position and to provide a constant centerline path of each pipe segment irrespective of changes in the diameter of the pipe.

Abstract: A quick connect/disconnect coupling that eliminates the need for tools and the tedious loosening and tightening of hose clamps when detaching and reattaching hoses, such as dust collection system hoses, between machines. The coupling includes a first fitting adapted to be secured to a machine such as a debris generating machine or a dust collector, and a second fitting fixedly secured to a longitudinal end of the associated hose for being partially engaged with and locked to the first fitting. The fittings are preferably translucent or clear so that debris flow can be observed.

Abstract: A clamp pad is provided for being selectively mounted to each jaw of a bar clamp assembly. The clamp pad can be easily mounted to the clamp jaw and radially locked in place with respect to the bar clamp assembly. In an embodiment of the invention, the clamp pad is configured to selectively be fit on either of the clamp jaws of the bar clamp assembly to facilitate assembly. The clamp pad defines a substantially increased clamping area to evenly distribute force and prevent damage to the associated workpiece. The increased dimensions of the clamp pad also stabilizes the bar clamp assembly, which eliminates tipping and thus eliminates the need for associated assemblies such as clamp saddles and the like.

Abstract: A push block including a heel that has a stored position and an operative position. Accordingly, when the push block is disposed face down on a flat workpiece and the heel is in its stored position, the push block can effectively perform the functions of a flat face push block. When, on the other hand, the heel is disposed in its operative position and the push block is disposed so that the heel can engage an end edge of the workpiece, the push block can effectively perform the functions of a fixed heel push block.

Abstract: A quick connect/disconnect coupling that eliminates the need for tools and the tedious loosening and tightening of hose clamps when detaching and reattaching hoses, such as dust collection system hoses, between machines. The coupling includes a first fitting adapted to be secured to a machine such as a debris generating machine or a dust collector, and a second fitting fixedly secured to a longitudinal end of the associated hose for being partially engaged with and locked to the first fitting. The fittings are preferably translucent or clear so that debris flow can be observed.

Abstract: A clamp pad is provided for being selectively mounted to each jaw of a bar clamp assembly. The clamp pad can be easily mounted to the clamp jaw and radially locked in place with respect to the bar clamp assembly. In an embodiment of the invention, the clamp pad is configured to selectively be fit on either of the clamp jaws of the bar clamp assembly to facilitate assembly. The clamp pad defines a substantially increased clamping area to evenly distribute force and prevent damage to the associated workpiece. The increased dimensions of the clamp pad also stabilizes the bar clamp assembly, which eliminates tipping and thus eliminates the need for associated assemblies such as clamp saddles and the like.

Abstract: A clamp pad is provided for being selectively mounted to each jaw of a bar clamp assembly. The clamp pad can be easily mounted to the clamp jaw and radially locked in place with respect to the bar clamp assembly. In an embodiment of the invention, the clamp pad is configured to selectively be fit on either of the clamp jaws of the bar clamp assembly to facilitate assembly. The clamp pad defines a substantially increased clamping area to evenly distribute force and prevent damage to the associated workpiece. The increased dimensions of the clamp pad also stabilizes the bar clamp assembly, which eliminates tipping and thus eliminates the need for associated assemblies such as clamp saddles and the like.

Abstract: A clamp pad is provided for being selectively mounted to each jaw of a bar clamp assembly. The clamp pad can be easily mounted to the clamp jaw and radially locked in place with respect to the bar clamp assembly. In an embodiment of the invention, the clamp pad is configured to selectively be fit on either of the clamp jaws of the bar clamp assembly to facilitate assembly. The clamp pad defines a substantially increased clamping area to evenly distribute force and prevent damage to the associated workpiece. The increased dimensions of the clamp pad also stabilizes the bar clamp assembly, which eliminates tipping and thus eliminates the need for associated assemblies such as clamp saddles and the like.