Abstract: A method for analysis of in-person attendant interactions according to an embodiment includes determining a location of a person within a monitored area based on sensor data generated by one or more sensors, determining a start queue time associated with a time at which the person is located at a start queue position within the monitored area, determining an end queue time associated with a time at which the person is located at an end queue position, recording interaction data of an interaction between the person and an attendant when the person is located at the end queue position, determining a wait time of the person in the queue based on the start queue time and the end queue time, determining an interaction time of the interaction based on the interaction data, and adjusting an attendant schedule for the monitored area to improve the wait time or the interaction time.

Abstract: A method for contact center agent incentivization via automated gamification according to an embodiment includes transferring an interaction between a contact center agent and a user to an automated agent, prompting, by the automated agent, the user to reward the contact center agent based on the interaction between the user and the contact center agent, receiving a selection of a reward option made by the user in response to prompting the user to reward the contact center agent, determining a point value associated with the user's selected reward option based on a mapping table, and associating the user's selected reward option with the contact center agent in an agent rewards table.

Abstract: A system for real-time agent assist in a crisis scenario according to an embodiment includes at least one processor and at least one memory comprising a plurality of instructions stored thereon that, in response to execution by the at least one processor, causes the system to receive an information request from a contact center client, evaluate the information request using natural language understanding to determine a knowledge fragment associated with the information request, analyze the knowledge fragment based on a crisis knowledge base of the system with respect to at least one of a confidence in the knowledge fragment, a veracity of the knowledge fragment, a frequency of the knowledge fragment, or a proximity of the knowledge fragment to the crisis scenario, and generate a response to the contact center client in response to analysis of the knowledge fragment based on the crisis knowledge base.

Abstract: A method according to an embodiment includes determining a group of subject matter experts in a back office with expertise to address a question from a user of a contact center system, determining an availability of one or more of the subject matter experts via a back-office platform executed by corresponding back-office devices of the one or more subject matter experts, assigning, via the back-office platform, a communication token to a selected subject matter expert determined to be available, wherein the communication token is associated with the question from the user, monitoring, via the back-office platform, for updates to the back-office platform associated with the communication token, receiving an update from the back-office platform associated with the communication token, and transmitting, via the contact center system, a message to the user device based on an update to the communication token.

Abstract: A system for utilizing conversational artificial intelligence (AI) to train contact center agents according to an embodiment includes at least one processor and at least one memory comprising a plurality of instructions stored therein that, in response to execution by the at least one processor, causes the system to place a virtual call from an automated training system to an agent device of an agent, connect the virtual call to a chatbot in response to establishing a communication connection with the agent device, transmit one or more statements from the chatbot, receive, from the agent device, one or more agent responses of the agent corresponding to the one or more statements, and analyze the one or more agent responses to determine one or more training characteristics associated with AI-based contact center training of the agent.

Abstract: A system for real-time agent assist in a crisis scenario according to an embodiment includes at least one processor and at least one memory comprising a plurality of instructions stored thereon that, in response to execution by the at least one processor, causes the system to receive an information request from a contact center client, evaluate the information request using natural language understanding to determine a knowledge fragment associated with the information request, analyze the knowledge fragment based on a crisis knowledge base of the system with respect to at least one of a confidence in the knowledge fragment, a veracity of the knowledge fragment, a frequency of the knowledge fragment, or a proximity of the knowledge fragment to the crisis scenario, and generate a response to the contact center client in response to analysis of the knowledge fragment based on the crisis knowledge base.

Abstract: A system for utilizing conversational artificial intelligence (AI) to train contact center agents according to an embodiment includes at least one processor and at least one memory comprising a plurality of instructions stored therein that, in response to execution by the at least one processor, causes the system to place a virtual call from an automated training system to an agent device of an agent, connect the virtual call to a chatbot in response to establishing a communication connection with the agent device, transmit one or more statements from the chatbot, receive, from the agent device, one or more agent responses of the agent corresponding to the one or more statements, and analyze the one or more agent responses to determine one or more training characteristics associated with AI-based contact center training of the agent.

Abstract: A push block including a heel that has a stored position and an operative position. Accordingly, when the push block is disposed face down on a flat workpiece and the heel is in its stored position, the push block can effectively perform the functions of a flat face push block. When, on the other hand, the heel is disposed in its operative position and the push block is disposed so that the heel can engage an end edge of the workpiece, the push block can effectively perform the functions of a fixed heel push block.

Abstract: A method of installing a piping system, including applying mark(s) to a surface along a line parallel to a desired center line of the piping system; selecting a plurality of pipe mounting brackets, each pipe mounting bracket including a mounting portion and a pipe supporting portion projecting from said mounting portion and including an arm portion having a generally arched surface sized and extending to support at least a portion of an outer circumferential surface of a pipe and thereby defining a pipe receiving receptacle. Each mounting portion includes a predetermined, indicator part disposed at a predetermined lateral and vertical position with respect to a radial center of a circular part of the arched surface of the respective bracket. The indicator part of each selected bracket is aligned with the mark(s) and the mounting portion of the bracket is fastened to the surface with the fastener.

Abstract: Pipe brackets and a pipe hanging system are provided for supporting fluid-carrying ducts or pipes along a wall or suspended from a ceiling of a building structure. The pipe hanging system can position and support a pipe or system of pipes in any position and to provide a constant centerline path of each pipe segment irrespective of changes in the diameter of the pipe.

Abstract: Pipe brackets and a pipe hanging system are provided for supporting fluid-carrying ducts or pipes along a wall or suspended from a ceiling of a building structure. The pipe hanging system can position and support a pipe or system of pipes in any position and to provide a constant centerline path of each pipe segment irrespective of changes in the diameter of the pipe.

Abstract: Pipe brackets and a pipe hanging system are provided for supporting fluid-carrying ducts or pipes along a wall or suspended from a ceiling of a building structure. The pipe hanging system can position and support a pipe or system of pipes in any position and to provide a constant centerline path of each pipe segment irrespective of changes in the diameter of the pipe.

Abstract: A quick connect/disconnect coupling that eliminates the need for tools and the tedious loosening and tightening of hose clamps when detaching and reattaching hoses, such as dust collection system hoses, between machines. The coupling includes a first fitting adapted to be secured to a machine such as a debris generating machine or a dust collector, and a second fitting fixedly secured to a longitudinal end of the associated hose for being partially engaged with and locked to the first fitting. The fittings are preferably translucent or clear so that debris flow can be observed.

Abstract: A clamp pad is provided for being selectively mounted to each jaw of a bar clamp assembly. The clamp pad can be easily mounted to the clamp jaw and radially locked in place with respect to the bar clamp assembly. In an embodiment of the invention, the clamp pad is configured to selectively be fit on either of the clamp jaws of the bar clamp assembly to facilitate assembly. The clamp pad defines a substantially increased clamping area to evenly distribute force and prevent damage to the associated workpiece. The increased dimensions of the clamp pad also stabilizes the bar clamp assembly, which eliminates tipping and thus eliminates the need for associated assemblies such as clamp saddles and the like.

Abstract: A push block including a heel that has a stored position and an operative position. Accordingly, when the push block is disposed face down on a flat workpiece and the heel is in its stored position, the push block can effectively perform the functions of a flat face push block. When, on the other hand, the heel is disposed in its operative position and the push block is disposed so that the heel can engage an end edge of the workpiece, the push block can effectively perform the functions of a fixed heel push block.

Abstract: A quick connect/disconnect coupling that eliminates the need for tools and the tedious loosening and tightening of hose clamps when detaching and reattaching hoses, such as dust collection system hoses, between machines. The coupling includes a first fitting adapted to be secured to a machine such as a debris generating machine or a dust collector, and a second fitting fixedly secured to a longitudinal end of the associated hose for being partially engaged with and locked to the first fitting. The fittings are preferably translucent or clear so that debris flow can be observed.

Abstract: A clamp pad is provided for being selectively mounted to each jaw of a bar clamp assembly. The clamp pad can be easily mounted to the clamp jaw and radially locked in place with respect to the bar clamp assembly. In an embodiment of the invention, the clamp pad is configured to selectively be fit on either of the clamp jaws of the bar clamp assembly to facilitate assembly. The clamp pad defines a substantially increased clamping area to evenly distribute force and prevent damage to the associated workpiece. The increased dimensions of the clamp pad also stabilizes the bar clamp assembly, which eliminates tipping and thus eliminates the need for associated assemblies such as clamp saddles and the like.

Abstract: A clamp pad is provided for being selectively mounted to each jaw of a bar clamp assembly. The clamp pad can be easily mounted to the clamp jaw and radially locked in place with respect to the bar clamp assembly. In an embodiment of the invention, the clamp pad is configured to selectively be fit on either of the clamp jaws of the bar clamp assembly to facilitate assembly. The clamp pad defines a substantially increased clamping area to evenly distribute force and prevent damage to the associated workpiece. The increased dimensions of the clamp pad also stabilizes the bar clamp assembly, which eliminates tipping and thus eliminates the need for associated assemblies such as clamp saddles and the like.

Abstract: A clamp pad is provided for being selectively mounted to each jaw of a bar clamp assembly. The clamp pad can be easily mounted to the clamp jaw and radially locked in place with respect to the bar clamp assembly. In an embodiment of the invention, the clamp pad is configured to selectively be fit on either of the clamp jaws of the bar clamp assembly to facilitate assembly. The clamp pad defines a substantially increased clamping area to evenly distribute force and prevent damage to the associated workpiece. The increased dimensions of the clamp pad also stabilizes the bar clamp assembly, which eliminates tipping and thus eliminates the need for associated assemblies such as clamp saddles and the like.